Flight Reservations and

Confirmations
At the end of the lesson, learners are expected
to:
a. differentiate reservations and confirmations
b. perform basic flight reservations
A reservation is an advance
request for available space and
services at some time.
1. Manual reservations are the
traditional way of placing reservations
before the advent of e-commerce and
the internet. It involves direct contact
with the supplier's staff by mobile or
regular phone
2. Electronic reservations are done
through the supplier's email address and
interactive website that accepts
reservations and provides confirmations
3. Automated reservations are done
through a global distribution system
wherein
the supplier is a member that
provides availability of seats and
accepts reservations
Amadeus is an example of an automated
reservation system that is owned
by Amadeus IT Group. It provides airline
schedules for more than 780 airlines ad
available information for flights that have
seats available for sale on more than
460 airlines.
a. Non-stop flight - A flight that operates
between two cities and does not
make any stops.
b. Direct flight - an online flight that
operates between two cities and
makes a stop in one or more cities en route.

c. Connecting flight – a flight that operates

between two cities and makes
a change online or interline in one or more
cities en route
d. Change of equipment/gauge -
An online flight that operates
between
two cities with a change of aircraft
at an international city.
ACTIVITY 1:
A. Modified True or False. Write TRUE if the
statement is correct, write FALSE
if the statement is incorrect, and change the
underlined word to make the
statement correct
______1. Connecting flight is an online
flight that operates between two cities
and makes a stop in one or more cities
en route
______2. PNR contains the details of a
passenger’s reservations and other
information related to his trip.
______3. Direct flight is a flight that
operates between two cities and does
not make any stop
_______4. Electronic reservations are
done through a global distribution
system wherein the supplier is a member
that provides availability of service
first, allowing the client to make a choice
_______5. The automated flight was
introduced using email correspondence
and involved writing to the email address
of the supplier and receiving a
reply from a department or individual
B. Multiple choice. Read the
statement below. Write the letter of
the correct answer on the space
provided before the number.
______ 1. This method involves direct contact
with the supplier’s staff by
mobile or regular phone.
a. Electronic Reservation
b. direct flight
c. Manual Reservation
d. Connecting flight
______ 2. It is written advice by a travel
agency that a reservation has been
accepted and will be honored.
a. Reservation
c. Cancellation
c. Confirmation
d. PNR
______ 3. Advance request for available space
and services at some
time in the future are called
________________.
a. Reservation
b. Cancellation
c. Confirmation
d. PNR
______ 4. It is done through a global distribution
system where the
supplier provides availability of seats and
accepts reservations.
a.Electronic Reservation
b.direct flight
c Automated Reservation
d. Connecting flight
______ 5. A reservation is done through the
suppliers’ email address and
interactive website that accepts reservations and
provides
confirmations.
a. Electronic reservation
b. Manual Reservation
c. Automated Reservation
d. Online Reservation