WORK RELATED

COMMUNICATION
CORPORATE
ETIQUETTE
LESSON I
 What’s an
etiquette?
It is how you behave, speak and
interact with others appropriately
according to the different contexts
you are in.
Business Etiquettes
around the world!
https://
www.youtube.com/watch?v=7T-Wf3Wdbm
s
List the different business etiquettes
each country has.
01
Test your etiquette
skills
https://
quizizz.com/admin/quiz/636292c3905629001e
c4cc4d?source=quiz_share
Business Etiquette Rules!
Attire

Language Greetings

Communication
Behaviour
strategies
 Attire
● Attire includes, the way you wear your makeup,
hair, clothes, accessories and shoes.
● The way you dress shows your personality.
● Dressing appropriately is a MUST!
● In a work environment we wear formal outfits.
You don’t come to a workplace in casuals.
 Greetings

● Saying Hello and greeting according to the time

of the day.
● Asking ‘How are you?’ and replying ‘I’m fine’
● Always remember to ask back ‘How about you?’
 Language & Behaviour
● A workplace is highly professional.
● You shouldn’t use swear words or curse in a work
setting.
● Your tone should be professional – soft and polite.
● Not every person likes overly loud, attention-seekers.
● Do not boss around! Be polite in your requests/demands.
● Team work, collaborative nature is a MUST!
 Communication
Strategies
● Proper leave-taking, responding, replying, turn-
taking are essential in a workplace.
● Always look pleasant when speaking.
● Irrelevant, insulting banters should be avoided at
all times.
Office etiquettes
https://youtu.be/vpAWMccWqso
 02
Group Activity

In groups talk about the corporate

etiquettes in the following countries.
US, UK, Japan, France, Australia,
Korea, Germany, UAE