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Apex - Conflict Resolution Slides
Apex - Conflict Resolution Slides
RESOLUTION
PRESENTED BY
MUKUNA HARRISON
• Introduction to Conflict
• Definition of Conflict
• Nature of Conflict
• Views on Conflict
• Types of Conflict
• Aspects of Conflict
• Relationship b/w org. performance and conflict
• Postivie and Negative Conflict
• Process of Conflict
• Levels of Conflict
• Conflict Resolution in Groups and different
problem solving strategies.
Introduction
Perceived Conflict
Felt Conflict
Manifest Conflict
Functional Dysfunctional
Conflict Conflict
• Latent Conflict (Stage 1): When two or more parties need
each other to achieve desired objectives, there is potential
for conflict. Latent Conflict often arises when change occurs.
Conflict is likely to be caused by a budget cutback, a change in
organizational direction, a change in personal goals or the
assignment of a new project to an already overloaded team.
• Perceived Conflict (Stage 2): This is the stage at which
members become aware of a problem. Incompatibility of
needs is perceived and tension begins as the parties being to
worry about what will happen. But no party feels that it is
being overly threatened.
• Felt Conflict (Stage 3): At this stage parties become
emotionally involved and begin to focus on differences of
opinion and opposing interests. Internal tensions and
frustration being to crystallize, and people begin to build and
emotional commitment to their position.
• Manifest Conflict (Stage 4): At this stage parties
engage in actions that help to achieve their own
objectives and ruin those of others. Conflict
behaviors vary from the subtle, indirect and
highly controlled forms of interface to direct,
aggressive, violent and uncontrolled struggle. At
the organisational level strikes or lock-outs are
the result.
• Conflict Outcome (Stage 5): The conflict finally
results in an outcome which may be functional or
dysfunctional. If handled well, the result is
functional conflict. If mishandled, the
consequences are dysfunctional conflict.
Levels of
Conflict
Inter Intra
Group Group
Conflict Conflict
• Intra Individual Conflict: These conflicts arise within a
person and are of psychological nature. These conflicts are
generally related to the goals a person wants to achieve or
roles in the manner he wants to achieve.
• Inter individual Conflict: Inter personal conflict arise
between two individuals having competition for achieving
scarce things, such as status, power, position, promotion or
resources.
• Intra Group Conflict (With in the group): Intra group conflict
refers to disputes among some or all of a group’s members,
which often affect the group’s performance.
Family run business can be especially prone to severe intra-
group and other types of conflicts. These conflicts typically
become more intense when an owner-founder approaches
retirement, actually retires or dies. The way the two sons of
the late Dhirubhai Ambani are fighting on ownership and
control of Reliance Industries is a typical example.
• Inter group Conflicts (Between groups): Inter group
conflict arises out of the interaction of various groups.
Inter group conflict is also called organisational
conflict, refers to the conflict between groups,
departments, or sections in an organisation. Conflict
between groups is frequent and highly visible.