Chapter 6 PPTbook 1

Communication
Technology
1
Chapter 6
Reginald L. Bell
and
Jeanette S. Martin
Bell & Martin (2019). Managerial Communication for Organizational Development. 05/16/2024
2 Learning Objectives
 Define communication technology;

 Identify proper and improper uses of communication technology;
 Describe three guidelines for conducting business meetings;
 Describe ways for conducting multicultural and virtual business
meetings.
3 Definition of Communication
Technology
 Any electronic system used by

business people that fosters
communication to achieve their goals
Proper Uses of Communication Technology
4
1. There is timeliness in transaction-dependent business relationships, e.g., business contract
negotiations, credit card, and loan applications. Best Practice: Use technology to speeds the
ease of business transactions for better customer service.
2. Large files are easy to store and electronic copies of files reduce the need for stored hard-
paper copies of files. Best Practice: Store large proprietary files only in locations that require
layers of access and security for retrieval.
3. Large teams can collaborate on complex projects, including employees from any geographic
location with internet access, by sharing files via email attachments, or other file downloads.
Best Practice: The team leader or project manager should be the one who establishes a
protocol for coordination of file sharing and production schedules.
4. Search engines such as Google Scholar and Bing make it possible to gain access to and
organize billions of pages of information from the internet. Google Citations also hosts pages
for university faculty to post their research and know who is also citing their research. Best
Practice: Use free resources as a first step in information gathering and researching a topic.
5. Access to government information and documents and filing essential documents is practical,
e.g., income tax returns with the IRS, filing an Affirmative Action Plan with the Office of
Federal Contract Compliance Programs (OFCCP, and the detection of cyber crimes. Best
Practice: Use technology to access the plethora of information the US Government has
provided access to online, for free!
5
Management-Employee Uses of Communication
Technology
 Management owns the hardware
 Electronic Communications Privacy Act
 Management has a right to monitor
 Management has a right to limit internet access
 Employees give implied consent upon notification of
monitoring
FIVE IMPROPER USES OF COMMUNICATION
6 TECHNOLOGY
1. Managerial monitoring is legal; current laws allow companies to read employees’
emails and monitor other electronic communications employees’ produce on
company’s property. The company does own the computers (Turri, Maniam, &
Hynes, 2008). Caution: Do not abuse company technology and hardware by using it
in any way that can be construed as improper.
2. Internet addiction and abuse of the internet in the workplace (e.g. cyber sexual
relationships, scandalous friendships, criminal abuses, and more) are happening
(Griffiths, 2010). Caution: Do not visit pornographic websites while at work.
3. Electronic information can be easily stolen and misused for crime, including money
laundering and terrorism (Choo, 2009). Caution: Do your personal online business
at home.
4. In bankruptcy proceedings and other highly emotionally charged business law cases,
embarrassed lawyers have seen their usage of obscene language in court
proceedings becoming a part of the official written record (Schnelling, 2009).
Caution: Do not put curse words or invectives of any sort in writing.
5. Confidential records can be copied, distributed, and sold which undermines
consumer safety and protection (Choo, 2008). Caution: Do not abuse or misuse
other people’s information by being careless with how you retrieve, store, and delete
their information.
7 Public Behaviors
 Talking in public places

 Sexting / Onlyfans account
 Cyber bullying
 Business technology for personal usage
 Technology versus face-to-face
8 Uses of Technology
 Jason Bieber and Kevin Kristopik

 President Obama
 90% of employees use corporate blogs
 Jamming
 YouTube
 Twitter
 Marketing and social media
9 Conducting Technology-Assisted
Meetings
 Preparation
 Type of Meeting
 Agenda
 Channel to Use
 Participation
 Attendees
 Multicultural
 Brainstorming
 Decision Making and Follow-up
 Voting
 Minutes
COMMUNICATION ASSOCIATED BUSINESS
TECHNOLOGY BRANDS APPLICATIONS
10 Networking Sites
Social Facebook, Myspace, and Public awareness, broad
Craigslist audience, mass marketing or
market segmentation, banner
ads and commercials, streaming
video, and employment vetting
process
Person-to-Person Mobile devices (Sony, Text messaging, bill payments,
Motorola) and billing receipts, email, file
Smartphone (Blackberry, downloads, attachments, alerts,
Droid, iPhone) and barcode readers for
Tablets comparison shopping
Search Engines Google, Bing, and Yahoo Access to billions of pages of
information, government
documents, legacy systems can
be integrated with search
engine protocols, e.g., online
banking
Blogging Twitter Brand awareness, real-time
information direct to fans, or
business associates
VoIP Skype, Wimba Conferencing, video, audio, and
long-distance virtual meetings
eReaders iPad, NOOK and Kindle eBook downloads, extensive
Fire business eBook library in
electronic files
THINGS TO CONSIDER AS YOU PLAN YOUR MEETING
Who should attend? Meeting time: 60 minutes maximum
Jennifer Jones, Senior Design Editor and Individual Talk Time: 25 minutes
(meeting chairperson) Brainstorming Time: 15 minutes
11Frank Mays, Senior Engineer
Fred Williams, Market Analyst
Group Consensus Time: 15 minutes
New Business Time: 5 minutes
Rene Alexander, Web Designer
Mary Wells, Assistant Web Designer
What will we discuss and accomplish? Jennifer Jones (five minutes)
We will discuss the Antonio’s Bizzare Frank Mays (five minutes)
Project’s feasibility, image and brand. Fred Williams (five minutes)
Rene Alexander (five minutes)
Mary Wells (five minutes)
When will we meet?
January 10, 20_ _, at 3:00 p.m. EST Subject to confirmation from all.
Where will we meet?
First floor conference room located in the Meeting place will be confirmed 24 hours after
New Drake Building the agenda is finalized.
Why are we meeting? Brainstorming discussion will require
There needs to be a group consensus and approximately 15 minutes.
agreement on the feasibility of the new Consensus building will take approximately 15
changes to the Antonio’s Bizzare Project. minutes.
The tentative agenda outline you distribute should look something like this:
1. The meeting will be called to order at 3:00 p.m. EST in the Conference room on the first
floor in the New Drake Building.
2. Those tentatively present: Jennifer Jones (meeting chairperson), Frank Mays, Fred Williams,
Rene Alexander, and Mary Wells.
3. Jennifer Jones (meeting chairperson), Frank Mays, Fred Williams, Rene Alexander, and
Mary Wells each will spend five minutes sharing their ideas on the feasibility of the proposed
communication technologies for Antonio’s Bizzare Project parameters and Branding
components (this will take 25 minutes).
4. The Antonio’s Bizzare project team will brainstorm for 15 minutes to narrow the ideas most
plausible for the integration of the proposed communication technologies on the ideas shared
(this will take 15 minutes)
5. The project team will strive to reach a consensus on the ideas shared (this will take 15
minutes).
6. If there is any new business this will be discussed for five minutes.
7. The meeting will be adjourned at 4:00 p.m. EST.
12 Conducting Multicultural Business
Meetings
 Tensions of different cultures
 Different strategies
 English as second language
 Giving credit culturally
 Cultural sensitivities
 Talking slowly, not loudly
13 Conducting Virtual Business
Meetings
 Technology equivalency
 Temporal clocks
 Cameras versus none
 Types of software—visual versus audio
only

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Chapter 6 PPTbook 1

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Communication

 Define communication technology;

 Any electronic system used by

 Talking in public places

 Jason Bieber and Kevin Kristopik

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