COMMUNICATION

An overview

START!
 What is
communication
Success! Sender ? Receiver
Speaker Listener

Writer Reader
 Basic Forms of Communication
NON-VERBAL
Facial
expressions
Appearance Gestures

EXAMPLES Body language

Haptics

Proxemics
Eye gaze
Paralinguistics
Basic Forms of Communication
NON-VERBAL
 Basic Forms of Communication
NON-VERBAL

Proxemics

Paralinguistics

“I never said she stole my money.”

Basic Forms of Communication
NON-VERBAL
 U L TU RA
C
Basic Forms of Communication I
LLY-
VE RS E
D

listening

Non-verbal Verbal speaking

reading
UNSTRUCTURED RULE-SPECIFIC
writing

SPONTANEOUS ALMOST ALWAYS

PLANNED
IMPROVING YOUR NON-VERBAL SKILLS
 Maintain eye contact
 Use posture to show interest
 Probe for more information
 Avoid out of context NV
 Study cultural diversities
 Improve your decoding skills
 Observe yourself in the mirror
 Do not forget how appearance says something
 Enlist family and friends
Expressing yourself using
verbal communication

appropriateness brevity clarity

ethics vividness