FY 25 Strategic Initiatives

15x Efficiency_Decongestion

May 19, 2024

15x Efficiency_Decongestion

Linked Transaction Processing

E2E Process Review
Differential Service - Decongestion
Opportunity for Bulk Processing
Delivery First Process Later - IRM
 END TO END PROCESS REVIEW
2
1 XFC Realization – Inward Swift/Office account/RTGS Export bills – TMISC queue(Write off, Realization,
 Manual processing of XFC bills received through MT752/799/office lodgement, GR waiver, EBRC
pool account
sir
 4 point declaration, standard CRL, SM/RM approval
ya
ja
al account to Omniflow one
recommendations eet/A
Sum s
 Routing of MT752/799/office pool
- F i n a /
pager/NTS/IGRS
um eet  Standard CRL includingA
d
na4npointer e tail
declaration mentioning all critical
• Auto debitSof Vostro bank/Office account s ir- r e d
• Integrated name screening through Fircosoft under continuous a e sha
sh BilltoReference/SB
fields likejExport reference Number/Amount to
R
write off
name screening
 Eliminate all other documents
 Average Volume: 75 bills per day
 9 man hours saving per day
 Elimination of scrutinizer, maker & checker
 Auto knock off of EDPMS & communication to customer

Outward Bill discounting – Non LC with Recourse 4

3 Export Module
 Branch raise track under OBD with the document shared by client
 TFOG to perform scrutiny and RTGS making & checking  Multiple importer in one bill
 Average volumes of 120 tracks per day  Manual name screening

i
 Data to fed by client through cust-fIDnal  No EDIS integration
 Tenure to be selected asSo ak
unCAL
per
 No Insta realization
 Manual E-BRC
 TFOG scrutinizer to validate and trigger account credit to customer

 2 hours of time saved per track, 240 man hours saved  Time saving
 END TO END PROCESS REVIEW
1 Outward remittance LRS transactions One stop capital transactions 2
 Branch to raise two tracks one for TCT approval and other for
remittances and UIN generation.
 Validation of PAN on NSDL manually
 Average volumes: 208 per month for ODI product
 Average volumes: 25,000 per month
 Other Capital product like ECB2, APR, Submission of Investment
Deepali - final proof, repatriation of FDI etc.
 API integration for threshold validation
 Capital Products on TOL with documentation and RBI form details
 TAT & accuracy improvement
 API integration for UIN generation and TRACS updation
 92 man hours savings per month
 LSF applicability and calculation

 TAT & accuracy improvement

 Elimination of Branch role
 Elimination of dual track process

3 4
Supply chain management- Cashplush/Onescf – Manual - Mandatory EEFC conversion
discounting,Repayment, Prepayment, interest appropriation.  Data shared by CQT team to IRM
 Branch/client send details of invoice in FSCMOPS group email id for  Data fed into IGRS manually by IRM team
discounting/repayment/prepayment request.  Auto processing of transactions
 TFOG to perform making and checking
 Avg manual volume is 3500 invoices per day inclusive of all three functionality.  Upload functionality in IGRS
Sanjeev- final
 Elimination of maker role through automation
 Automation of interest calculation and reversal
Aparna-
 Option to update approval final
by branch
 Capturing deal id
 Manual activity auto mailer- exceptions handling
 4 Man power saving per day  Auto processing of transactions

 2 man-power savings per month

 Elimination of manual intervention
 BULK PROCESS
2
1 Shipping bill pendency Bulk validation of goods

 Delay in submission of documents
 Based on DGFT MIS for e-BRC issued cases, mapping of SB or IRM
 Reduction in pendency of both shipping bills and IRM
 TAT to validate and raise track for bulk SB is between 48 hours to
72 hours
 Auto validation of bulk files for goods
 Reduction in TAT by 24 hours and one manpower
 Elimination of errors and manual intervention

an da
An
4
3 E-softex integration with EDIS IRM reporting

 Manual collation of all files for further processing in EDIS/EDPMS

 IRM reporting happens on T+2 day
 E-softex portal integration with EDIS
 IRM auto reporting from IGRS to EDIS
 Reduction in TAT by 24 hours and one manpower
 Reduction in TAT by 24 hours and duplicate reporting
 BULK PROCESS
2
1 BOE settlement ORM charges

 Manual addressing of TOL tracks  TFOG to utilize ORM manually for charges

 One pager information from TOL as MIS /csv file  Enable charges Tab in NTS

 Reduction in TAT and man power  Eliminates manual activity & branch queries

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An
4
3 Invoice details – MIS3820 Manual Errors

 Invoice details from MIS3820 not included in EDIS reports

 Manual errors in lodgment transactions in I core
 Provision in EDIS to capture invoice details for ORM
 One pager to be extended to other products other than QXFC
 Proactive matching of ORM and BoE
 Eliminates manual reconciliation
 BULK PROCESS
2
1 Limit shifting under PSFTL
 Manual processing of limit shifting from client line to bank line
 Manual collection of limit blocking fee during limit shifting

h
 Auto child track to be generated
i s nain TMISC Negotiation queue
Kr
 Two auto entries to be generated for
 Debiting the non recourse account
 Collection of limit blocking fee

 95% of the track time is saved as the idle time for track raising is
eliminated

4
3
 DELIVERY FIRST & PROCESS LATER
2
1 BOE-EDIS
Inward Remittance - FDI
 Manual scrutiny, checking and screening of all cases (average 1500
per day)  Multiple FDI received against Single Inward Remittance

 Recommending Insta mode for all cases  OPGSP Process to be followed E2E
 On T+1, vendor to prepare bulk file for name screening & COE team to  Name screening in bulk format
perform name screening
 SR for cancellation of BOE and reinstating ORM for rejected cases by  Faster credit to ICICI/Non-ICICI clients
compliance  Elimination of manual & multiple SXR
 Financial reporting through single channel
 Instant knock off of BOE/ORM  Instant FIRC to branch
 20 manpower saved per day
f i nal  25 man hours saving per month
eet-
Sum 4
3 Single Inward Remittance against multiple XFC bills

 Multiple XFC bills received for Realization toward Single Inward

Remittance

 Settlement in IGRS under P0103

 Brand to raise case in post facto bill verification on T+1
 Bulk name screening

 Instant credit
 Realization of bills by system and bulk name screening
 67 man power saved per day
 DIFFERENTIAL SERVICE – DECONGESTION
1 XFM – Export bill regularization 2
 Two way communication and RM satisfactory track record required
 ETRG product approval required if two way communication is not
available
 RH approval with annexure 2
f i
 4 pointer declaration if shipping bill amountnal is more than
e e t- 25%
Sum
remittance amount by 2% but less than
 System to flash pop up message if the onboard date on BL and IRM
is more than 1 year
 Prior approval to be obtained before raising the track
 Insta for STP cases (paper less & softex) by leveraging on T+1
name screening contributing to 30% of volume

 16 manpower is saved on a daily basis

 Cycle time is reduced and increased customer satisfaction
 LINKED TRANSACTIONS
1 Different customers same geography 2
Single Customer Multiple requests
 Applicant & Beneficiary in India
 BG cancellation & New Issuance  Capturing additional details for subsequent legs
 Option to Initiate Both transaction link transactions at case initiation  Auto-creation of second transaction
 System prioritization for processing  Alerts & communication to customers
 Alerts at processing
 Option to initiate linked transactions together Ajaya Different customers different geography

 Applicant & Beneficiary across geographies

 Capturing additional details for subsequent legs
 Storage of data in other geography staging area
 Authorization driven transaction creation
 Alerts & communication to customers
Thank you
Linked Transactions

Single Customer Different Customers same Different Customers

Multiple Requests Geography different Geography

Eg: BG cancellation (1) & Eg: Applicant & Beneficiary in Eg: Applicant & Beneficiary
New issuance (2) India across geography

Option to Initiate Both transaction Capturing additional details for Capturing additional details for
link transactions at case initiation subsequent legs subsequent legs

Auto-creation of second Storage of data in other

Alerts at processing
transaction geography staging area

Option to initiate linked Alerts & communication to Authorization driven transaction

transactions together customers creation

Alerts & communication to

customers
E2E Process Review – Export
Discussion Point
hn a-
/ K ris ount 1) Manual Name Screening
Multiple Importer in one a
ybill
Aja
LTS reconciliation
Lien marking in customer limit
GR waiver
OBC /IBC bill lodgement
Challenges Proposed Solution
n t he
o
menti
Importer wise bill
c 2) No EDIS Integration
3) No Insta realisation
4) Manual E-BRC
Event wise limit release
1)Regular reconciliation
2) If limit released before realisation, then
manual block
1) Raise SR to block and release FI based limit block and release
2) SR process
3) Coordinating with COPs team
Separate module
1) Additional data entry
2) No option to modify data
• Scrutinize docs at OBC and
capture Discrepancy
1) No Linkage • Auto IBC track creation and
2) Manual Tracking routing to SM
3) Option to capture Discrepancy in OBC
Differential Service - Decongestion

1 Special sector transactions

2 High value transactions

3 First time customers i s slide

ne ed t h
we
a– Do
4 Revenue Based jay
A
5 Priority servicing 2

6 Multiple rejection

8
LRS PAN Pre validation

Bank
Auto-LRS PAN Pre
validation
Oflow • LRS travel list
updated with
• API integration • Auto generation of valid PAN • LRS
Track Initiation PAN validation in
by Branch with Protean / transaction
Karza system Scrutiny Check processed
mni

Future : API
integration with
LRS CIMS at ~25,000 PANs verified Saving of 92
monthly man-hours on
Track Initiation monthly basis
 TOL for Captial Transactions ODI /Capital
Structure/APR/OPI with Digital Form
submission

LSF Calculator

One stop Elimination of rework of branch role

Capital Transaction and two separate tracks

Automation of Investment Proof

Submission

RBI OID portal Integration for UIN

Generation
 One stop Capital Transactions
 Involve preparation of different types of  Develop a tool that extract data from Form
documents as per capital account FC /OPI/APR etc.
transactions.  Flow to TCT for approval
 Flow to Ops for deal booking and Scrutiny
 Deep Knowledge of Compliance  Auto fill from the documents and generate the
Challenges/ Design &
UIN
Issues Modelling
 Integration of various systems.  SWIFT Generation

Do it  Auto updation of the successful record in

Yourself TRACS for Further monitoring .
 Increased operational efficiency

 Reduced TAT (rework) Benefits/ Execute &

Impact Monitor
 End to End tracking
 Propose to Integrate LSF calculator with
 Customer Satisfaction
TOL
 Propose to Integrate OID portal

~300 cases monthly

 One stop Capital Transactions
In order to capture the bigger capital market, It is proposed One stop Capital
Transactions to support customer in the following products
 FDI (Foreign Direct Investment )
 ODI (Overseas Direct Investment )
 ECB (External commercial Borrowing )
 APR
Intention

 Total volume of ODI received from April 2022 – Feb 2023 = 1277
 Total volume of ODI received from April 2022 – Feb 2023 = 2080
 More than 60% hike in volume

Analysis

 OID portal to get integrated with NTS application.

 LSF calculator for each UIN
 Online portals (TOL) - servicing the corporate clients
 Regular training and addressing in Trade Munch
Suggestions
Process Decongestion

BG cancellation
Invocation payment vide through Swift /RTGS
LC issuance and Advice in domestic or Other Country
FDI settlement
Export bill lodgment with Multiple Beneficiary
Pre Shipment limit takeover from Other Bank
Process Decongestion- BG checklist

Sl No Product type Already Automated Automation to be done Manual Semi Automated To Check Grand Total

1 Amendment 45 0 39 8 0 92
2 Assignment 32 32
3 Cancellation 38 0 11 4 0 53
4 FIBG 8 3 51 62
5 Invocation 2 1 18 21
6 Issuance 81 25 188 21 0 315

Total 172 30 290 33 50 575

BG Customer Branch Scrutiniser Fin Maker Fin Checker Branch Customer
Cancellation Existing
process
Raises track Branch Customer
Notification communication
Customer Branch Scrutiniser Fin Maker Fin Checker Branch Customer

Raises track Branch Customer

Notification communication

21
Process Decongestion

Pre-Shipment –Limit FDI Transaction ODI Transaction

Takeover

One Track with Multiple

Disbursement

Option to create multiple

disbursement in one track

Ssystem control on
disbursement & tallying with
customer request

Upload option to reduce data

entry
Thank you