Complaint Letter

Mehrunnesa
Mila
Id:20231000
00492

Abdullah
Ibnay Anik
Id:202310000
0136
Basic Structure
Header: Include your contact information

Date: Below your contact information, add the date of writing.

Recipient’s Information: Include the recipient's name, title, and address.

Use formal salutation "Dear [Recipient's Name],“

Body: This is where you articulate your complaint clearly and concisely. Break it down into paragraphs for better
readability.

Closing:
End the letter politely with a closing phrase like;

Sincerely,
your name.
How to write
You name

The date

The recipient's contact info

The content:

Paragraph 1 : Reason for your letter

Paragraph 2: facts and facts only

Paragraph 3: Complaint

Paragraph 4(Optional): Special requests

Closing :

End with formality

What to write
In the content-

Paragraph 1: Why are you writing this letter and what are you asking for?

Paragraph 2:Don't exaggerate things. Be clear and write what exactly

happened.

Paragraph 3: Explain the nature of hour complaint. Explain the impact of

the situation on you. Why are you writing this complaint?

Paragraph 4: Add this paragraph if you want something

specific to happen.
Sample example
 Abdullah Ibnay Anik
 Uttar Badda,Dhaka
 19.05.2024
 Md. Sujon Sarder
 Desk Desk officer
 Sonali Bank Limited

 Dear Sir,
 With a sorrowful heart, I'm writing this letter to you. I've been a regular and loyal customer of yours
for a very long time, but the mismanagement of your bank compelled me to write this complaint
letter. There are a few inconveniences that I went through because of an official.
 1. He asked to bring my national id card the next day and meet him. But I clearly remember telling
him that I want to merge my two accounts that were already open. but he paid me no heed.
 2. He was disrespectful towards me. While keeping me seated in front of him, he was busy chit
chatting with other officers.
 I was already in a hurry that day. The poor service not only wasted my time but also caused my busy
schedule to disrupt.
 I regret writing this complaint letter. But I want a formal apology from the official. I wish the best for
your bank. Though I was dissatisfied, I didn't show it in public to avoid making a scene. But I don't
want to let anyone else go through the same problems like me. Please make sure that this doesn't
happen again.
 Sincerely,
 Abdullah Ibnay Anik