SHAPING YOUR TEA

PERSONAL 2M
COMMUNICATION
Which color do you see?
 Prior Experience

the process of organizing and

Prior Knowledge Perception interpreting information to
make sense of the world
around us

Psychological State
 PERCEPTION

Depending too much on perceptual filters

The foundation of communication

Effective communication
 existing barriers

enhance cultural sensitivity

Cross-cutural
communication be open-minded

harmonious relationships
the importance of
communication
-perception-

CHAPTER 2
 "WE DON'T SEE THINGS AS THEY ARE,
WE SEE THEM AS WE ARE."
Quote (Anais Nin)
 It’s
confusing
I love the
twists.

conflicts
 SHARPEN OUR
COMMUNICATION
How to
overcome?

UNDERSTAND EMPATHIZE
EDUCATION WORK
• Effective teamwork • Easily convey ideas
• Broaden understanding • Adaptability
 Sharpening
-your -perception

CHAPTER 2
 reasons

Speak out more

Young generations

Persuasive
opinions
Created by sharpened
perception
 FACT OPINION

True Belief
Fact-opinion
differentiation
Evidence
∅
“She goes to clubs every weekend, so she is an
extrovert.”

FACT - OPINION
 fact-opinion differentiation
in writings

FACT OPINION
➹evidence ➹ “in my point of view”
➹citation ➹not “according to ME”
➹ “according to...”
fact-opinion differentiation
in the work success aspect

improve communication skills

effective information-collecting process

Breakdown Cultural Consciousness
Differences

CROSS-CULTURAL
COMMUNICATION
PRINCIPLES
Do’s & Taboos Norms & Variations Friendliness
REASONS
• Globalization
• Relationships
• Business succes
 -Cross-cultural communcation principles-

The greater the difference, the greater the likelihood

1
of a breakdown

Breakdowns are usually because of cultural

2
differences

-> Avoid misunderstandings

 3.
People tend to be more
conscious about their own
communication

-> Clarity in Expression

-> Empathetic Listening
4 DO’s and tabooS 5 Norms& variationS

Unwritten rules Worldview and value

systems of different group
 If you see others as
friendly/cooperative,
barriers will be easier to
overcome

Networking
Cooperation
Thank you
for listening