Deliver Service to

Customer/Guest
• Tips to deliver Exceptional Customer Service
• Benefits of Good Customer Service
 Introduction
• Delivering good customer service goes beyond what your
customer expect or receive from most other business.
• The best customer service doesn’t wait for problems to
occur or big issues to arise. Instead, good customer service
is proactive, working towards solving problems before they
occur.
• To improve your business, don’t ask how to deliver good
customer service, instead ask yourself how to deliver
amazing customer service that separates you from your
competitors.
Tips for delivering exceptional customer service

• Respond Quickly- customers want fast and prompt

service that means you should provide 24/7 customer
service.
• Use the Right Employees- Customer service takes
skills. This is no easy task. Hire the most professional
customer service representatives who have proven
experience in the field.
Tips for delivering exceptional customer service

• Listen- good customer service usually happens through

listening. Most customers with complaints don’t just want
resolution- they want to know that their issue has been
heard and that the company will take steps to prevent it
from happening again.
• Exceed customers expectations- when your resolving
customers complaints or problems, go above and beyond.
Your customers expect that their issues will be fixed. That
should be the bare minimum service that you provide.
Tips for delivering exceptional customer service
• Respect your customers- even when an issue is resolved,
customers want to know that their business is appreciated.
Your employees need to be friendly, courteous, and speak
with customers on a personal level.
• Don’t ignore the little things- sometimes, little things can
have a big impact. Using the customers name, asking them
how their day has been or proactively calling them after a
purchase to find out if there are any issues can all be used to
increase customer satisfaction.
Benefits of Good Customer Service
• Providing good customer service doesn’t just benefit
your customers. It also has many advantages for your
business.

• 1. Customer loyalty
• 2. Word of mouth advertising
• 3. Business Reputation Growth
• 4. Product/Service Evaluation
• 5. Successful Business Strategies
• 6. Reduce risk of business failures.
• 7. Reduce employee turnover
• 8. Improve employee morale
• 9. increased efficiency.
-END-