Professional Documents
Culture Documents
2016claim mgm-R2
2016claim mgm-R2
Oleh
Mochamad Rifqi
The Project Management Body of Knowledge
The Project Management Institute’s Body
of Knowledge – PMBOK – is perhaps the
most widely acknowledged and popular
project management standard in
existence. It is the basis for the PMI’s
coveted PMP certification examinations.
Integration Management
Initiation
Project Management Knowledge Areas (PMBOK)
Scope Management
4
7
Time Management P
R
O
Planning
Cost Management
C
ES
Quality Management SE
S Implementation
Human Resource Management
Communication Management
Closure
Risk Management
Monitoring, Evaluation
Procurement Management
& Control
Stakeholder Management
Construction
Demand:
- Extension of time; and/or
- Payment compensation
PMBOK Area (Construction Extension)
Project Claim Management
Claim vs Change
(dis-agreement)
Change
- If agreement is reached, then claim disappears & become a
change
Claim
- Resolved through negotiation, mediation, arbitration and
litigation
Claim Identification
Claim Identification
Inputs:
- Project Scope: as set forth in the contract, incl. dwg & spec.
Claim Identification
Claim Identification
Tools:
- Contract: conditions related to changes and notice provisions
Claim Identification
Outputs:
- Statement of claim: complete statement of claim in accordance
with the procedures in the contract
Claim Quantification
Claim Quantification
Inputs:
- Statement of claim: review statement of claim, particularly to
contract conditions related to claimable cost items. Jurisdiction
law regarding cost compensation
Claim Quantification
Tools:
- Quantity Measurement: quantification of claimed work items,
including all resources involved.
Claim Quantification
Outputs:
- Direct and indirect costs: report of the costs or damages resulting
from the claimed activity
Claim Prevention
Claim Prevention
Inputs:
- Project Management Plan: clear scope of work, reasonable
schedule, appropriate construction method, acceptable risk
Claim Prevention
Tools:
- Clarity of Language: Tender/Contract document should be written in clear
and unambiguous. Pre-tender meeting to clarify document
Claim Prevention
Tools (cont’d):
- Prequalification process: to find a qualified contractors
- Claim Prevention Techniques: during the project & prior claim process;
DRB, Independent neutral, Intervention partnering/facilitator, mediation.
Claim Prevention
Outputs:
- Changes: potential claims that are agreed upon, are turned into
changes, then eliminating the claim.
Claim Resolution
Claim Resolution
Inputs:
- Statement of claim: see 16.1
Claim Resolution
Tools and Techniques:
- Negotiation: first step trying to find an equitable solution
Claim Resolution
Outputs:
- Claim resolved: claim is finally settled.
Claim management:
-to prevent construction claims;
-to mitigate the effects of claims; and
-to handle claims quickly and effectively.
Processes:
- Claim Identification;
- Claim Quantification;
- Claim Prevention; &
- Claim Resolution.
THANK YOU!