CULTURAL COMPETENCE

GROUP 1
AADILAH A KASSIM
AGNES S GONESO
NATASHA KUVIMBA
BLESSED R ELIZARA
RUTH R MUBAYIWA
LINIAH MUSENDAMI
PARADZAI INNOCENT NJAZI
VONGAI E CHINGWE
Obejectives
Definition of cultural competence
lmprotance of cultural competence
understanding barriers to cultural competence
 What is culture

• it is the intergrated pattern of human behaviour that

includes
thoughts ,communication,action ,customs ,beliefs ,values
and instituions racial ,ethinic ,religious and social group
WHAT IS CULTURAL COMPETENCE?

• Cultural competence, also known as intercultural

competence, is a range of cognitive, affective, and
behavioural skills that lead to effective and appropriate
communication with people of other cultures. Intercultural
or cross-cultural education are terms used for the training
to achieve cultural competence.
• Cultural competence is also defined as the ability of
providers and organizations to effectively deliver health
care services that meet the social, cultural, and linguistic
needs of patients
• Individual values, beliefs, and behaviors about health and
well-being are shaped by various factors such as race,
ethnicity, nationality, language, gender, socioeconomic
status, physical and mental ability, sexual orientation, and
occupation.
• Cultural competence in health care is broadly defined as
the ability of providers and organizations to understand and
integrate these factors into the delivery and structure of the
health care system. The goal of culturally competent health
care services is to provide the highest quality of care to
every patient, regardless of race, ethnicity, cultural
background, language proficiency or literacy.
• Developing a culturally competent health care
environment starts with awareness of one’s own cultural
background and experiences and the need to limit their
influence when interacting with people from other cultures
and with different life experiences.
• Beyond this starting point, cultural competence requires
an understanding of and respect for other cultures. It also
requires responding to patients in ways that are
consistent with their cultural practices
Components of Cultural Competence

Comprehensive practice of cultural competence requires:

an open attitude

 self-awareness
awareness of others
 cultural knowledge and cultural skills
 Open attitude
• it is the ability to start a fresh conservation with a fresh
persepetive
• An open mind doesn’t prejudge people or ideas
• To possess a fully open attitude, you must not only know
what you intend to learn, but also try to move forward with
a spirit of curiosity about yourself and others. An open
attitude is ready to receive newinformation with an open
mind.
• Some key elements of an open attitude include:

 Being open to a wide variety of ideas and approaches

 Seeking out divergent views and contrary arguments
 Considering the full range of pros and cons on an issue
self awareness
• Components of self-awareness include:
 Understanding your personal background and culture
 Awareness of your assumptions, biases, and judgments
 Awareness of how others might perceive you and your
role
 Knowledge of strengths and limitations
 Ability to recognize your personal biases, cultural
incompetence, or exclusive behavior
 Capacity for self-reflection and intervention
• to walk a mile in someone else’s shoes, you first have to
take your own shoes off. In other words, you must turn a
flashlight onto your own culture, beliefs, values, and
background.
• This allows you to more objectively explore what you may
subconsciously be bringing to every interpersonal
interaction.
awareness of others
• the recognition that all individuals are uniquely
programmed with their own background, worldview,
beliefs and values, and that while these may not match up
with your own, they are equally valid and valuable.
• The capacity for awareness of self and others is deeply
connected to cultural humility, in which we are able to
recognize that our perspective is just that: our own
perspective.
cultural knowledge

• it is the acquisition of information about others’ values, norms,

and beliefs.
• With practice, the cultural knowledge that you obtain can develop
into cultural skills,which includes asking more informed questions
about your patients’ beliefs and practicesaround healthcare.
• Other valuable cultural skills include:
 Ability to adapt your communication style to different individuals,
groups, and cultures
 The use of active listening skills

Establishing relationships based on mutual trust
 Clearly identifying areas of conflict or concern and
recognizing their impact
 Making clear requests of others
 Implementing processes that promote organizational
cultural competence and inclusion
IMPORTANCE OF CULTURAL COMPETENCE IN
HEALTH CARE
• The goal of cultural competence in health care settings is to reduce
racial, economic, ethnic, and social disparities when meeting a
community’s health care needs.
• cultural competence enables nurse to gain trust of a patient by being
empathetic to their their differences and uniqueness.
• it allows nurse professionals to successfully treat patients even when
patients' beliefs, practices, and values directly conflict with conventional
medical and nursing guidelines.
• Nurses can develop the ability to tailor and explain treatment plans
according to patients' needs, which may be influenced by cultural
practices that don't fall within the parameters of conventional medicine.
• Utilizing cultural competence appropriately will allow for deeper
connections with patients
• Health benefits include improved data collection, preventative care, and
cost savings, along with reduced care disparities and missed medical
visits.
• Healthcare businesses benefit from fewer barriers and costs, increased
efficiency, higher legal and regulatory compliance, and access to different
ideas, perspectives, and strategies in decision making.
• provision of quality patient education
• lncreased likehood that minorities will seek health care
• Social benefits include fostering mutual respect, understanding, and
trust; promoting inclusion and patient and family responsibilities for their
health; and increasing community participation and involvement in health
issues.
BARRIERS TO CULTURALLY COMPETENT CARE
Barriers among patients, providers, that might affect quality
and contribute to racial/ethnic disparities in care include:
• Lack of diversity in health care’s leadership and
workforce.
• Systems of care poorly designed to meet the needs of
diverse patient populations.
• Poor communication between providers and patients of
different racial, ethnic, or cultural backgrounds.
How to establish cultural competence in health in
health care
To attain clinical cultural competence, health care providers
must:
• be made aware of the impact of social and cultural
factors on health beliefs and behaviors
• be equipped with the tools and skills to manage these
factors appropriately through training and education;
• empower their patients to be more of an active partner in
the medical encounter.
• Organizations can do this through:
• cross-cultural training as a required, integrated
component of the training and professional development
of health care providers
• quality improvement efforts that include culturally and
linguistically appropriate
• patient survey methods and the development of process
and outcome measures that reflect the needs of
multicultural and minority populations; and
• programs to educate patients on how to navigate the
health care system and
• become an active participant in their care.