Business

Etiquettes
What are business etiquettes & professionalism?

 Bu s i n es s et i q u et t e r ef er s t o accep t ed r u l es f o r b eh av i o r an d co mmu n i cat i o n i n a p r o f es s i o n al en v i r o n men t . I t

aff ect s r el at i o n s h i p s b et ween co wo r k er s , man ag er s an d cl i en t s , wh i ch can i mp act t h e h eal t h o f an o rg an i zat i o n
an d i t s cu l t u r e.

 P r o f es s i o n al i s m d o es n o t mean wear i n g a s u i t o r car r y i n g a b r i ef cas e; r at h er, i t mean s co n d u ct i n g o n es el f wi t h

r es p o n s i b i l i t y, i n t eg r i t y, acco u n t ab i l i t y, an d ex cel l en ce . I t mean s co mmu n i cat i n g eff ect i v el y an d ap p r o p r i at el y
an d al way s f i n d i n g a way t o b e p r o d u ct i v e.

 Bu s i n es s et i q u et t es an d p r o f es s i o n al i s m mak e a p er s o n ’s r ep u t at i o n p r o f es s i o n al . As we k n o w wh en we ar e
d o i n g o u r j o b s , meet i n g an d co mmu n i cat i n g wi t h t h e p ar t n er s , cu s t o mer s an d o t h er s t ak eh o l d er s o f
o rg an i zat i o n we ar e p er f o r mi n g t h e r o l e o f amb as s ad o r. Ou r act i o n s , et i q u et t es n o t j u s t r ep r es en t o u r s el v es
b u t al s o o u r o rg an i zat i o n .
Cost Of Poor Business Etiquettes

 A re common courtesies and good manners a

thing of the past? It’s quite possible,

according to a recent survey that explored the

topic of employee etiquette and the frustration

of leaders w ho are struggling to manage this

common w orkplace issue.

 C ost of poor business communication can be

from embarrassment to not w inning your

client trust, not getting onto their professional

standards to losing business deals.

Importance
Business etiquette is important because it creates a

professional, mutually respectful atmosphere and improves

communication, which helps an office serve as a productive

place. People feel better about their jobs when they feel

respected, and that translates into better customer

relationships as well.
Interview Etiquettes

• Be on time.
• If interviewing on telephone focus on interview
• have patience while in waiting room.
and don’t multitask.
• Dress professionally.
• while on video interview sit on decent, cleaned
• Prepare well.
place and neutral background.
• Get your documents reorganized in a folder.
• Make sure there is no noise, glare or
• Update your CV before interview.
interruption.
• Review your CV before interview.
• Follow up with a thank you note.
• While interviewing in job fair be positive,
humble, try to make a good connection by
following up on linked in or getting the
business card of interviewer.
Planning and attending business meeting

 Determine the goal and if it requires a

 Be prepared.
meeting.

 Be punctual. Arrive on time.

 Choose a format.

 Create a preliminary agenda.  Turn off smartphones, pagers, and

watch timers.
 Set and fill roles.
 Keep a focused attitude.
 Choose a place and time.
 Follow-up.
 Invite your team.
 Dress accordingly if going on a
 Solicit advice and opinions.
business lunch or dinner.
 Finalize the agenda and send out
resources.
Electronic Etiquettes
1. Be concise and to the point.
 Choose the electronic medium
according to the need.
 Use the medium properly.
 Keep in the mind the recipient
availability and time.
 When in meeting try to not use phones
unless necessary, stay focused on the
person.
 Use the business on soci al media in a posi ti ve
manner.
 Use proper spell ing, grammar & punctuation.
 Do not write in CAPITALS.
 Use templates for frequently used responses.
 Answer all questions and pre-empt further
questions.
 While answering calls for organi zation, talk
formall y and don’t be casual.
 Don’t use slangs.