The Process Approach The Process Approach

Turtle" Diagram Turtle" Diagram

Process Process Process Process
Other than input, output, auditor should look at 'who does
what', 'with what', 'how it is done' and 'key criteria measured'
With What? With What?
(equipment, materiaI) (equipment, materiaI)
With Who? With Who?
(competency: education, (competency: education,
experience, skiII, training) experience, skiII, training)
What key criteria? What key criteria?
(measurement, assessment) (measurement, assessment)
How? How?
(method, technique) (method, technique)
"'#' !#'
Supplier Customer
H&SE H&SE
Interface dengan Interface dengan
proses Iain proses Iain
"uestion Auditors "uestion Auditors
8hould Ask 8hould Ask
Who is the process owner? Who is the process owner?
What is the purpose of your process? What is the purpose of your process?
What are the inputs to your process? What are the inputs to your process?
What are your process outputs? What are your process outputs?
What type of process are you working on? What type of process are you working on?
What are the important process parameters? What are the important process parameters?
What do you measure about your process? What do you measure about your process?
What do you do with these measurements? What do you do with these measurements?
"uestion Auditors "uestion Auditors
8hould Ask 8hould Ask
What are the plans and/or preparation activities What are the plans and/or preparation activities
required before process starts? required before process starts?
What are the inputs to your process? What are the inputs to your process?
What are the controls required? What are the controls required?
What are your process outputs? What are your process outputs?
How to you create the product and/or provide the How to you create the product and/or provide the
service ? service ?
What type of process are you working on? What type of process are you working on?
What are the important process parameters? What are the important process parameters?
What do you measure about your process? What do you measure about your process?
What do you do with these measurements? What do you do with these measurements?
What are the countermeasure required? What are the countermeasure required?
What are the preventive measures? What are the preventive measures?
What can you do to improve the product/service? What can you do to improve the product/service?
"uestion Auditors "uestion Auditors
8hould Ask 8hould Ask
PEOPLE PEOPLE
What are the qualifications required for this job? What are the qualifications required for this job?
Were you trained to do this job? Were you trained to do this job?
How were you qualified or certified? How were you qualified or certified?
What must you do to stay qualified? What must you do to stay qualified?
EQUPMENT EQUPMENT
What equipment do you need? What equipment do you need?
How is it maintained? How is it maintained?
How do you ensure the accuracy of this equipment? How do you ensure the accuracy of this equipment?
Do you keep a record of the equipment condition? Do you keep a record of the equipment condition?
What would you do if the required equipment is not What would you do if the required equipment is not
available? available?
"uestion Auditors "uestion Auditors
8hould Ask 8hould Ask
ENVRONMENT & OHS ENVRONMENT & OHS
Are there a need for special environment/OHS? Are there a need for special environment/OHS?
What and where are these conditions specified? What and where are these conditions specified?
How do you achieve the required conditions? How do you achieve the required conditions?
How do you measure & record the conditions? How do you measure & record the conditions?
What happen when the conditions are not possible? What happen when the conditions are not possible?
MATERALS MATERALS
What materials do you use? What materials do you use?
How do you know it is the correct material to be used? How do you know it is the correct material to be used?
How do you know that the material received is in the right condition How do you know that the material received is in the right condition
to be used? to be used?
What must you do to maintain the condition of the materials to be What must you do to maintain the condition of the materials to be
used? used?
What do you do if materials are found to be not useable? What do you do if materials are found to be not useable?
"uestion Auditors "uestion Auditors
8hould Ask 8hould Ask
MEASURES MEASURES
How do you know that the process is operating as per requirement? How do you know that the process is operating as per requirement?
Have you identified the critical control point in the process? Have you identified the critical control point in the process?
Do you check the process output? Do you check the process output?
What do you check it against? What do you check it against?
What happen when process is out of control and product is not What happen when process is out of control and product is not
meeting specification? meeting specification?
METHODS METHODS
How do you know what to do? How do you know what to do?
How do you ensure the consistency of the work done? How do you ensure the consistency of the work done?
Do you have access to any process documentation? Do you have access to any process documentation?
How do you know the documentation is updated? How do you know the documentation is updated?
Will you look at a better way of doing a task? Will you look at a better way of doing a task?