MM CH - 14

Marketing Management
Arab World Edition

Kotler, Keller, Hassan, Baalbaki and Shamma
Chapter 14
Developing Pricing Strategies
and
Programs
Chapter Questions
1. How do consumers process and evaluate prices?

2. How should a company set prices initially for products
or services?
3. How should a company adapt prices to meet varying
circumstances and opportunities?
4. When should a company initiate a price change?
5. How should a company respond to a competitor’s price
challenge?
Copyright © 2012 Pearson Education 14-3

Chapter Question 1:
How do consumers process
Understanding Pricing and evaluate prices?
A Changing Pricing Environment
• Pricing practices have changed significantly in recent years.

• Many companies no longer follow the low-pricing trend, and
have successfully traded consumers up to more expensive
products.
Nescafé Cappucino was introduced

at a higer price than their regular
coffee sachets..

Chapter Question 1:
and evaluate prices?
A Changing Pricing Environment
The internet allows sellers to discriminate between buyers, and buyers
to discriminate between sellers.
Buyers can:
•Get instant price comparisons from thousands of vendors.
pricena,price-scan
•Name their price and have it met. Priceline.com
•Get products free. Microsoft
Sellers can:
•Monitor customer behavior and tailor offers to individuals. GE
•Give certain customers access to special prices. access
Both buyers and sellers can:
•Negotiate prices in online auctions and exchanges. Souq.com

Chapter Question 1:
How Companies Price
Companies do their pricing in a variety of ways.
Often it is not done well. Common pricing mistakes include:
• Simplistically determining costs and taking traditional industry margins.
• Failure to revise price to capitalize on market changes.
• Setting price independently of the rest of the marketing mix.
• Failure to vary price by product item, market segment, distribution
channels, and purchase occasion.
Effective pricing strategies must:

• Understand consumer pricing psychology.
• Have a systematic approach to setting, adapting, and changing prices.

Chapter Question 1:
Consumer Psychology and Pricing
Understanding how consumers arrive at their perceptions of prices is

an important marketing priority.
Here we consider three key topics:

1.Reference prices
2.Price–quality inferences
3.Price endings

Chapter Question 1:
1- Reference Prices
Consumers often employ reference prices, comparing an observed
price to an internal reference price they remember.
Box 14.2:
Possible
Consumer
Reference Prices

Chapter Question 1:
1- Reference Prices
When consumers think of one or more of these frames of reference,
their perceived price can vary from the stated price.
High reference prices in the

consumer electronics
industry have trained
consumers to gravitate
toward ‘sale’ prices.

Chapter Question 1:
2- Price-Quality
Inferences
• Many consumers use

price as an indicator of
quality.
• Image pricing is
especially effective with
ego-sensitive products
such as perfumes and
expensive cars.
Box 14.3: Consumer Perceptions versus Reality for Cars

Chapter Question 1:
2- Price-Quality Inferences
• Some brands adopt exclusivity and
scarcity as a means to signify
uniqueness and justify
premium pricing, e.g. luxury goods.
For years, the link between

price and quality was what
made Azza Fahmy special.
The luxury jewelry store
was successful in
introducing exclusive
designer jewelry that
justified premium prices.

Chapter Question 1:
3- Price Endings
• Many sellers believe prices should end in an odd number.
• Customers see an item priced at US$299 in the $200 rather than
the $300 range.
• Prices that end with 0 and 5 are also common in the marketplace;
they are thought to be easier for consumers to remember.
• ‘Sale’ signs next to prices increase demand, but only if not
overused.

Chapter Question 1:
3- Price Endings
When to use price cues:

• Customers purchase item infrequently
• Customers are new
• Product designs vary over time
• Prices vary seasonally
• Quality or sizes vary across stores

Chapter Question 2:
How should a company set
Setting the Price prices initially for products
or services?
Six-step procedure for setting a pricing policy:

• Select the price objective
• Determine demand
• Estimate costs
• Analyze competitor price mix
• Select pricing method
• Select final price
Let’s look at each step…

Chapter Question 2:
prices initially for products
Step 1: Selecting the Pricing or services?
Objective
The company first decides where to position its market offering.

The clearer a firm’s objectives, the easier it is to set price.
Five major objectives are:

•Survival (Competitions – change wants) / V cost
•Maximum current profit (Cash caw) long run?
•Maximum market share (volume lower the cost)/Market penetration
•Maximum market skimming (High>low)/max profit
•Product-quality leadership (Rolex-BMW)

Chapter Question 2:
Step 2: Determining Demand or services?
A demand curve illustrates the relationship between price and demand.
Fig. 14.1: Inelastic and Elastic Demand

Price Sensitivity:
No substitute – Habit – justified- small part

Chapter Question 2:
Step 2: Determining Demand or services?
Estimating Demand Curves

Companies can try to measure their demand curves, using:
•Surveys
•Price experiments (places – Internt)
•Statistical analysis
Table 14.1: Price

Optimization to
Boost Sales and
Profits

Chapter Question 2:
Step 3: Estimating Costs or services?
Demand sets a maximum on the price the company

can charge for its product. Costs set the minimum.
Types of Cost and Levels of Production

•Fixed costs (Buildings – rent- net – loans)
•Variable costs (materials-packages)
•Total cost
•Average cost (T/P)
•Activity-based cost (Real cost associated with each customers )
Fig. 14.2: Cost per Unit at Different

Levels of Production per Period

Chapter Question 2:
Accumulated Production
Average cost falls with accumulated production experience.
This decline in the average cost with accumulated production
experience is called the experience curve or learning curve.
Fig. 14.3: Cost per Unit as

a Function of
Accumulated Production:
The Experience Curve

Chapter Question 2:
Target Costing
•Costs can also change as a result of a concentrated effort by
designers, engineers, and purchasing agents to reduce them through
target costing.
•The firm must examine each cost element—design, engineering,

manufacturing, sales—and consider ways to bring down costs to within
the target cost range.

Chapter Question 2:
Step 4: Analyzing Competitors’ or services?
Costs, Prices, and Offers
• The company must take competitors’ costs, prices, and possible

price reactions into account.
• The introduction of any price or the change of any existing price can
provoke a response from customers, competitors, distributors,
suppliers, and even government.

Chapter Question 2:
Step 5: Selecting a Pricing Method How should a company set
or services?
Three major considerations

in price setting are
summarized in Fig. 14.4:
•Costs
•Competitors
•Customers
Fig. 14.4: The Three

Cs Model for Price
Setting

Chapter Question 2:
Step 5: Selecting a Pricing Method or services?
Six price-setting methods:

1. Markup pricing - pricing an item by adding a standard
increase to the product’s cost. (Services 20%)
2. Target-return pricing - determining the price that would
yield the firm’s target rate of return on investment (ROI).
Fig. 14.5: Break-

Even Chart for
Determining
Target-Return Price
and Break-Even
Volume

Chapter Question 2:
Step 5: Selecting a Pricing Method or services?
Six price-setting methods (continued):

3. Perceived-value pricing - the value promised by the
company’s value proposition and perceived by the
customer.
4. Value pricing - winning loyal customers by charging a
fairly low price for a high-quality offering. Ikea, Arabia
Airline
5. Going-rate pricing - price based largely on competitors’
prices. Steel-cement
6. Auction-type pricing – price achieved in an auction.
Different types of auctions include English(ascending bids),
Dutch (descending bids), and sealed-bid auctions.

Chapter Question 2:
Step 6: Selecting the Final Price or services?
In selecting the price, the company must consider additional

factors, including
•Impact of other marketing activities
•Company pricing policies
•Gain-and-risk sharing pricing
•Impact of price on other parties

Chapter Question 3:
How should a company
Adapting the Price adapt prices to meet
varying circumstances and
opportunities?
Companies usually set a pricing strategy rather than a single

price.
Price adaptation strategies include:

•Geographical pricing
•Discounts/allowances
•Promotional pricing
•Differentiated pricing

Chapter Question 3:
adapt prices to meet
Geographical Pricing opportunities?
In geographical pricing, the company decides how to price its

products to customers in different locations and countries.
Countertrade is when buyers offer other items in payment. This can
take the form of:
•Barter (no money)
•Compensation deal (Money + product)
•Buyback arrangement (Money + production)
•Offset (spend some to offest)

Chapter Question 3:
Price Discounts and Allowances How should a company
Many companies will adjust their list price opportunities?
and give discounts and allowances for early
payment, volume purchases, and off-season buying.
Box 14.5: Price

Discounts and
Allowances

Chapter Question 3:
Promotional Pricing opportunities?
Companies can use several pricing techniques to stimulate

early purchase:
•Loss-leader pricing
•Special-event pricing
•Cash rebates
•Low-interest financing
•Longer payment terms
•Warranties and service contracts
•Psychological discounting

Chapter Question 3:
Differentiated Pricing varying circumstances and
opportunities?
Price discrimination occurs when a company sells a product or service at two

or more prices that do not reflect a difference in costs.
•In first-degree price discrimination, the seller charges a separate price to
each customer depending on the intensity of their demand.
•In second-degree price discrimination, the seller charges less to buyers
who buy a larger volume.
•In third-degree price discrimination, the seller charges different amounts
to different classes of buyers, as in the following cases:
o Customer-segment pricing
o Product-form pricing
o Image pricing
o Channel pricing
o Location pricing
o Time pricing
Al-Ahly Football Club charges different prices for its football
games, depending on the popularity of the rival team.

Chapter Question 4:
Initiating and Responding to When should a company
initiate a price change?
Price Changes
Initiating Price Cuts
Companies might cut prices due to:
•Excess plant capacity
•Drive to dominate the market through lower costs
•Hope of gaining market share

Chapter Question 4:
When should a company
Initiating Price Cuts
Price-cutting strategy can lead to possible traps:
•Encourages customers to demand price concessions
•Trains salespeople to offer price concessions
•Low-quality trap – consumers assume quality is low
•Fragile market-share trap – buys share but not loyalty
•Shallow-pockets trap – competitors have deeper cash reserves
•Price-war trap

Chapter Question 4:
Initiating Price Increases
A successful price increase can raise profits considerably.
Table 14.1: Profits Before and After a Price Increase

Chapter Question 4:
Price can be increased in the following ways:

• Delayed quotation pricing
• Escalator clauses
• Unbundling
• Reduction of discounts

Chapter Question 4:
Alternative approaches:
• Shrinking the amount of product instead of raising the price.
• Substituting less-expensive materials or ingredients.
• Reducing or removing product features.
• Removing or reducing product services, such as installation or free
delivery.
• Using less-expensive packaging material or larger package sizes.
• Reducing the number of sizes and models offered.
• Creating new economy brands.

Chapter Question 5:
respond to a competitor’s
Responding to Competitors’ price change?
Price Changes
A company needs to consider the following issues:
1.Why did the competitor change the price?
2.Does the competitor plan to make the price change temporary or

permanent?
3.What will happen to the company’s market share and profits if it

does not respond? Are other companies going to respond?
4.What are the competitors’ and other firms’ responses likely to be to

each possible reaction?

Chapter Question 5:
respond to a competitor’s
Responding to Competitors’ price change?
Price Changes
Market leaders often face aggressive price cutting by smaller firms

trying to gain market share. Possible responses include:
•Maintain price
•Maintain price and add value
•Reduce price
•Increase price and improve quality
•Launch a low-price fighter line

Credits
• Slide 1 Press Association Images: DON RYAN / AP

• Slide 3 Alamy Images: mediablitzimages (uk) Limited
• Slide 5 Peter J. Howe, “The Next Pinch: Fees to Check Bags,” Boston Globe,
March 8, 2007; Katherine Heires, “Why It Pays to Give Away the Store,”
Business 2.0, October 2006, pp. 36–37; Kerry Capel, “Wal-Mart with Wings,”
BusinessWeek, November 27, 2006, pp.44–45; Matthew Maier, “A Radical Fix for
Airlines: Make Flying Free,” Business 2.0, April 2006, pp.32–34; Gary Stoller,
“Would You Like Some Golf Balls with That Ticket,” USA Today, October 30, 1996
• Slide 8 Adapted from Russell S. Winer, “Behavioral Perspectives on Pricing:
Buyers’ Subjective Perceptions of Price Revisited,” in Issues in Pricing: Theory
and Research, ed. Timothy Devinney (Lexington, MA: Lexington Books, 1988),
pp. 35–57
• Slide 9 Getty Images: Bloomberg 8t
• Slide 10 David Kiley, “U.S. Automakers Get a Bum Rap,” USA Today, January
15, 2004, p. B5. Copyright © 2004 USA TODAY. Reprinted with permission
• Slide 11 Azza Fahmy. Reproduced with permission
• Slide 17 Adapted from Thomas T. Nagle and Reed K. Holden, The Strategy and
Tactics of Pricing, 3rd edn (Upper Saddle River, NJ: Prentice Hall, 2001), Chapter
4
• Slide 32 Corbis: NameerGalal / Demotix 395

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Marketing Management

Arab World Edition

1. How do consumers process and evaluate prices?

Copyright © 2012 Pearson Education 14-3

A Changing Pricing Environment

• Pricing practices have changed significantly in recent years.

Nescafé Cappucino was introduced

Copyright © 2012 Pearson Education 14-4

Copyright © 2012 Pearson Education 14-5

Effective pricing strategies must:

Copyright © 2012 Pearson Education 14-6

Understanding how consumers arrive at their perceptions of prices is

Here we consider three key topics:

Copyright © 2012 Pearson Education 14-7

Copyright © 2012 Pearson Education 14-8

High reference prices in the

Copyright © 2012 Pearson Education 14-9

• Many consumers use

Box 14.3: Consumer Perceptions versus Reality for Cars

Copyright © 2012 Pearson Education 14-10

For years, the link between

Copyright © 2012 Pearson Education 14-11

Copyright © 2012 Pearson Education 14-12

When to use price cues:

Copyright © 2012 Pearson Education 14-13

Six-step procedure for setting a pricing policy:

Let’s look at each step…

Copyright © 2012 Pearson Education 14-14

The company first decides where to position its market offering.

Five major objectives are:

Copyright © 2012 Pearson Education 14-15

A demand curve illustrates the relationship between price and demand.

Fig. 14.1: Inelastic and Elastic Demand

Copyright © 2012 Pearson Education 14-16

Estimating Demand Curves

Table 14.1: Price

Copyright © 2012 Pearson Education 14-17

Demand sets a maximum on the price the company

Types of Cost and Levels of Production

Fig. 14.2: Cost per Unit at Different

Copyright © 2012 Pearson Education 14-18

Fig. 14.3: Cost per Unit as

Copyright © 2012 Pearson Education 14-19

•The firm must examine each cost element—design, engineering,

Copyright © 2012 Pearson Education 14-20

Costs, Prices, and Offers

• The company must take competitors’ costs, prices, and possible

Copyright © 2012 Pearson Education 14-21

Three major considerations

Fig. 14.4: The Three

Copyright © 2012 Pearson Education 14-22

Six price-setting methods:

Fig. 14.5: Break-

Copyright © 2012 Pearson Education 14-23

Six price-setting methods (continued):

Copyright © 2012 Pearson Education 14-24

In selecting the price, the company must consider additional

Copyright © 2012 Pearson Education 14-25