ORIENTATION FOR

ASSESSMENT

Housekeeping NC II
By:
Jayson M. Morden
 PURPOSES OF ASSESSMENT
• Recognize current existing competency of
candidate/s
• Determine if competency has been achieved
following learning
• Determine training gaps
• Meet organizational requirements
• Measure work performance / level of competence
• Classify employees/support career development
• Certify competence
 Context of Assessment

• Assessment shall be actual performance in a

simulation of the real job.
• Perform the assessment tasks as if you are
working in a housekeeping department .
• Knowledge shall be assessed via demonstration,
observation and oral questioning.
Units of Competency comprising this
Qualification:
CODE NO. BASIC COMPETENCIES
Participate in workplace
500311105
communication
500311106 Work in a team environment

500311107 Practice career professionalism

Practice occupational health and

500311108
safety procedures
CODE NO. COMMON COMPETENCIES

Develop and update industry

TRS311201
knowledge
Observe workplace hygiene
TRS311202
procedures
TRS311203 Perform computer operations
Perform workplace and safety
TRS311204
practices
Provide effective customer
TRS311205
service
CODE NO. CORE COMPETENCIES

Provide housekeeping services to guests

TRS5123111

Clean and prepare rooms for incoming

TRS5123112
guests

TRS5123113 Provide valet/butler service

TRS5123114 Laundry linen and guest clothes

Clean public areas, facilities and

TRS5123115
equipment

TRS5123122 Deal with/Handle intoxicated guests

• All of these:
Basic Competencies
Common Competencies
Core Competencies

integrated in:
 Dimensions of Competency

Task Task Management

Skills Skills

COMPETENCY

Contingency Job / Role

Management Skills Environment Skills
 The Assessment Process

• Written (knowledge)
• Demonstration for the other units of
competencies. Evidence is to be gathered
and recorded in the Rating Sheet
• Questioning / interview. Evidence to be
recorded in the Rating Sheet.
• Feedback Session: Discussion of the result of
the assessment based on the Rating Sheet.
 Task/Job to be performed:

1.Receive housekeeping request (Roleplaying)

2.Set up equipment and trolley
3.Make up beds (Duvet or Traditional)
4.Sorting of guest clothes and linens
5.Laundering and Operation of Equipment
6. Ironing/Pressing
7. Shoe Polishing
8. Pack and unpacking luggage
9. Operate floor polisher and Vacuum
10. Public Cleaning Areas
 Flow of Assessment
• Orientation
• Do the written exam
• Demonstration of the ff.
-Receive housekeeping request (Roleplaying)
-Set up equipment and trolley
-Make up beds (Duvet or Traditional)
-Sorting of guest clothes and Linens
-Laundering and operation of equipment
-Ironing/Pressing
-Shoe polishing
-Pack and unpacking Luggage
-Operate floor polisher and vacuum
-Cleaning public areas

• Question and Answer

• Feedback session
Allowable / Reasonable Adjustments

a. LANGUAGE
In the Demonstration, English (as much
as possible)
In the oral / Q and A,
Tagalog/Filipino/dialect is acceptable
b. HEALTH CONCERNS
c. RELIGIOUS CONCERNS
 Your Rights

• You will be asked for your agreement to the

result of the assessment.
• In case you do not agree with the result or you
have major concerns with the assessment or
the assessor, file your complaint.
• Complaint must be in writing.
• Follow the protocol: Provincial Office,
Regional Office, Central Office.
 Venue Amenities

• Toilet
• Canteen
• Orientation Room / Assessment Room
• Guest room
• Laundry Area
• Assessment Route
• Waiting / holding Area
 Rules / Regulations
• Practice minimum health protocol. Wear face masks,
shields, and observe physical distancing at all times.
• Be in proper attire.
• Must be ready with tour gadgets, calls and first aid kit.
• Avoid conferring with other candidates about the
assessment.
• Ask permission if you must leave the holding or waiting
area.
• All reserved services must be RESERVED ahead.
• Think, talk, act – as a Housekeeping staff.
 HOW TO CLAIM RESULT

• ONE WEEK AFTER THE ASSESMENT,CHECK YOUR

PROVIDED GMAIL ACCOUNT IF YOU RECEIVED THE
SOFTCOPY OF YOUR CERTIFICATE ( PRINT OUT )
• PREPARE 50 PESOS FOR DRY SEAL
• BRING THE COMPETENCY ASSESSMENT RESULTS
SUMMARY (CARS)
• GO TO THE REGIONAL OFFICE OF TESDA FOR DRY
SEALING OF YOUR CERTIFICATE
 WHAT TO DO WITH GAPS

• RE-ASSESSMENT WILL BE ANYTIME

OF YOUR CONVENIENCE
• RE-ASSESSMENT WILL BE ONLY IN
THE AREAS WHERE PERFORMANCE IS
NOT ACCORDING TO STANDARDS
• APPLICATION FOR ASSESSMENT
FOLLOWS THE PROCESS
Any concerns?
Let the assessment begin……

ENJOY!