Skills Development

Rapport

A friendly, harmonious relationship especially

a relationship characterized by agreement,
mutual understanding, or empathy that makes
communication possible or easy.

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 Rapport

 It is a positive relationship between people.

 A relationship of mutual trust and respect.
An example of rapport is a student-teacher
relationship built on mutual respect.
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 Rapport

 Rapport is a connection or relationship with

someone else.
 Building rapport is the process of developing that
connection with someone else.
 Sometimes rapport happens naturally.
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 Rapport

• We build rapport when we develop mutual trust,

friendship with someone.
• Building rapport can be incredibly beneficial to our
career.
• It helps us to establish good interpersonal relationships,
and this can open many doors for us.
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 Rapport

 Effective communication skills are an important part of

any working or personal relationship.
 The stronger your connection with others, the more you
are able to understand and empathize with them.
 Human beings can build rapport by connecting through
shared interests, mutual understanding, and empathy.
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 Rapport
 Rapport is important because it allows us to connect and build
relationships with others.
 It promotes connection with others on a personal level.
 It helps establish comfortable living and working environments.
 Great rapport facilitates the development of emotional
intelligence and interpersonal skills.
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 Techniques for Building Rapport
 Remember people's names
 Find common ground
 Actively listen
 Ask questions
 Mind your body language
 Reserve judgment
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 Communication Process

The communication process refers to a series of actions

or steps taken in order to successfully communicate.
It involves several components such as the sender of
the communication, the actual message being sent, the
encoding of the message, the receiver and the decoding
of the message.
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 Communication Process
The communication process has five steps:
 Idea formation
 Encoding
 Channel selection
 Decoding
 Feedback
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Communication Cycle

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Levels of Communication

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 Types of Communication

Communication can be categorized into three basic

types:
 Verbal communication
 Non-verbal communication
 Written communication
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 Verbal Communication

Verbal communication refers to the production of spoken

language to send an intentional message to a listener.
The domain of verbal communication can be divided
into several component areas: semantics (vocabulary),
syntax (grammar), and pragmatics (the social uses of
language).
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 Non-verbal Communication

Nonverbal communication is the transmission

of messages or signals through a nonverbal
platform such as eye contact, facial
expressions, gestures, posture, and body
language.
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 Written Communication

'Written Communication' means the sending

of messages, orders or instructions in writing
through letters, circulars, manuals, reports,
telegrams, office memos, bulletins, etc.

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