SENTIMENT

ANALYSIS
OF
RESTAURAN
T REVIEWS
GUIDE
PROF. KASUKURTHI VENKATA RAO
HEAD OF DEPARTMENT(CSSE)

TEAM
• B. NANDHA KRISHNA SAI 320106410009
• B. SRI NITISH 320106410010
• B. VENKATA BALA NAGA SAI PREETHI 320106410011
• D. YUVAREKHA 320106410012
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TABLE OF
CONTENTS
 INTRODUCTION
 ABSTRACT
 EXISTING SYSTEM
 DRAWBACKS
 PROPOSED SYSTEM
 RESULTS
 REFERENCES
SENTIMENT ANALYSIS

Sentiment analysis, also known as

opinion mining, is the process of
analyzing and categorizing opinions
expressed in text data to determine
the sentiment conveyed, whether
positive and negative

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 INTRODUCTION
 Online review platforms have revolutionized
consumer feedback for businesses, particularly
in the restaurant industry.
 Sentiment analysis, a subfield of NLP, is crucial
for understanding customer satisfaction and
areas for improvement.
 The project aims to analyze restaurant reviews
using machine learning and NLP to categorize
sentiments as positive or negative.
 The research seeks to contribute to customer
feedback analysis, aiding restaurant owners in
data-driven decision-making for enhanced
satisfaction and business performance.

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ABSTRACT
 Sentiment analysis of restaurant reviews for
actionable insights
 Utilizing advanced natural language processing
(NLP) methodologies
 Examining sentiment: positive and negative
 Methodology involves preprocessing, feature
extraction, and sentiment classification
 Empowering data-driven decision-making
 Involved in optimization of customer satisfaction
and operational strategies

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EXISTING SYSTEM
 Feedback analysis was labor-
intensive, often relying on
manual reading and
TIME CONSUMING
interpretation.
 Inefficient processes made it
 Processing feedback manually challenging to handle large
resulted in delays in volumes of feedback
identifying customer effectively.
sentiments and issues
 Feedback collection was
constrained by geographical
MANUAL ANALYSIS
proximity and accessibility

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DRAWBACKS
 Limited Scalability: Manual analysis
methods struggle to handle large
volumes of data efficiently, limiting
scalability as businesses grow.
 Human Error
 Time-Consuming
 Incomplete Insights: Manual analysis
may overlook nuanced sentiments and
trends present in customer feedback.
 Lack of Automation

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PROPOSED
SYSTEM
 Implementing automated sentiment analysis
tools using Natural language processing (NLP)
techniques.
 Leveraging machine learning algorithms for
accurate classification.
 Streamlined Data Processing.
 Comprehensive Feature Extraction.
 Enabling real-time analysis.
 Designing a scalable architecture capable of
handling large volumes.
 Providing actionable insights and
recommendations to business performance.

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Implementation
Data Processing:
 Data is read from a CSV file using pandas (pd.read_csv).
 Text preprocessing is performed using regular
expressions (re.sub), NLTK for tokenization, stopword
removal, and stemming (nltk.corpus,
nltk.stem.porter.PorterStemmer,
nltk.corpus.stopwords).
Machine Learning:
 CountVectorizer from sklearn is used to convert text
data into numerical features.
 Naive Bayes (GaussianNB) is used for sentiment analysis
classification.

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Implementation
GUI Development:
 GUI elements are created using tkinter (Tk(), Label(), Button(), Entry(), Checkbutton(), etc.).
Functionality:
 The code includes functionalities like taking reviews from customers, sentiment analysis, owner verification,
viewing and clearing data, and displaying results in a GUI.
 Initial data setup is done using init_data() function for inserting default values into the database.
User Interface:
 The UI includes options for customers to submit reviews and for owners to verify and manage restaurant data.
 Different UI elements like labels, buttons, entry fields, checkboxes, and message boxes are used.
Execution Flow:
 The main flow starts with the welcome page, where users choose between being a customer or an owner.
 Depending on the choice, appropriate actions and interfaces are presented.

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RESULTS
 Achieved high Classification Accuracy.
 Uncovered valuable insights into customer
sentiments across various aspects of dining
experiences.
 Identified specific areas for improvement
based on customer feedback.
 Demonstrated the potential impact of
sentiment analysis on business performance
through improved customer satisfaction.
 Empowered restaurant stakeholders with
data-driven insights to make strategic
adjustments.
 Identified potential avenues for future
research.

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Customer or Owner Selection

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Customer Review Submission Form

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Validating Owner

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Customer Feedback Analysis by Owner

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REFERENCES
[1] R. Sarno and M. Fikri," A relative Study of Sentiment Analysis using SVM and SentiWordNet,"Indonesian Journal of
Electrical Engineering and Computer Science ( lJEECS), vol. 13,no., 2019.

[2] B. Rintyarna, R. Sarno, and C. Fatichah," Enhancing the performance of sentiment analysis task on product reviews by
handling both original and global terrain," International Journal of Information and Decision lores, vol., 2018.

[3] D. L. Gupta, A. K Malviya, and S. Singh," Performance analysis of classification tree learning algorithms," International
Journal of Computer operations, vol. 55,no., 2012.

[4] B. Agarwal, N. Mittal and P. Bansal," novelettish analysis environmental information," Computational intelligence and
neuro wisdom, vol. 2015, p. 30, 2015.

[5] K. Ilieska," customer satisfaction index-- as a base for strategic marketing operation," TEM Journal, vol. 2, no. 4, p. 327,
2013.

[6] Mikel Joaristi, Edoardo Serra, Francesca Spezzano “assessing the Impact of Social Media in Detecting the caffs Violating
the Health morals” In 2016 IEEE/ ACM international Conference on Advances in Social Networks Analysis and Mining.
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