INTRODUCTION

TO
PROFESSIONAL AND
TECHNICAL
COMMUNICATION
(CJJ 310)

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https://www.youtube.com/watch?
v=dBT6u0FyKnc&pp=ygUcbWlzY29tbXVuaWNhdGlvbiBmdW5ueSB2aWRlbw
%3D%3D

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 What is communication?

‘The single biggest problem in communication

is the illusion that it has taken place…’

~ George Bernard Shaw

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What is communication?

 The imparting or exchanging of information by

speaking, writing, or using some other medium.

 Means of sending or receiving information, such

as phone lines or computers.

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Introduction to Professional
and Technical Communication

 Importance of communication in engineering.

 Overview of different communication mediums:
written, oral, digital.
 Understanding the audience and purpose in
communication.
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Written Communication Skills

 Structuring technical reports, essays, articles and

other documents.
 Clarity, conciseness, and coherence in writing.
 Technical writing style and language.
 Writing effective emails and memos.
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Oral Communication Skills

 Planning and delivering technical presentations.

 Techniques for engaging an audience.
 Handling questions and feedback.
 Improving public speaking skills.

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Collaboration and Team
Communication

 Effective teamwork strategies.

 Communication tools and platforms for
collaboration.
 Conflict resolution and consensus building.
 Peer review and constructive feedback
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Specialized Communication in
Chemical Engineering

 Communicating complex chemical concepts to

non-technical audiences.
 Presenting technical data and analysis.
 Ethics in technical communication.

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What is Professional &
Technical Communication?
 Terms are used interchangeably.

 Professional communication encompasses written, oral, visual,

and digital communication within a workplace context.

 Technical communication involves researching and creating

information about technical processes or products directed to a
targeted audience through various forms of media.

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What is Professional &
Technical Communication?
 Professional and technical communication also emphasizes the use
of appropriate language, style, format, and tone for specific
audiences and purposes.

 This field is important for engineers, scientists, healthcare

professionals, lawyers, and other professionals who require clear
and effective communication to carry out their work and to
communicate with stakeholders.
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The Communication Triangle

• Write for the reader, Not for

yourself…
• Speak for the audience, Not for
yourself…
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 The Communication Triangle

https://www.youtube.com/watch?
v=gCfzeONu3Mo&t=7s&pp=ygUNY29tbXVuaWNhdGlvbg%3D%3D

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The Communication/Rhetorical
Triangle

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The Communication/Rhetorical
Triangle

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The Communication Triangle

 Terms are used interchangeably.

 Professional communication encompasses written, oral, visual,

and digital communication within a workplace context.

 Technical communication involves researching and creating

information about technical processes or products directed to a
targeted audience through various forms of media.

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https://www.youtube.com/watch?v=XOuNO4vLG_s&ab_channel=rhetorichfFernandez

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The Communication Triangle and
Effective Communication in
Engineering

 Communication is an essential skill for engineers, whether they

work in research, development, production, or management.

 Effective communication helps engineers share ideas, solve

problems, coordinate activities, and build relationships with
colleagues, customers, suppliers, and stakeholders.

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Importance of the Communication Triangle
for Engineers

• The communication triangle helps engineers identify potential

barriers to effective communication, such as noise, language,
culture, bias, and assumptions.

• The communication triangle encourages engineers to consider the

needs, interests, and perspectives of their audiences, which can
improve the clarity, relevance, and credibility of their messages.

• The communication triangle provides a framework for feedback

and reflection, which can help engineers evaluate and adjust their
communication strategies.
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Applications of the Communication Triangle to
Professional and Technical Communication
for Engineers

• In professional communication, engineers can use the communication triangle

to plan, organize, and deliver effective presentations, reports, emails, and
memos.

• In technical communication, engineers can use the communication triangle to

design, develop, and test user manuals, training materials, and online help
systems that meet the needs and expectations of diverse users.

• In collaborative communication, engineers can use the communication triangle

to establish and maintain productive relationships with team members,
customers, suppliers, and stakeholders.

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Conclusion

• Effective communication is a key factor in the success of

engineering projects, products, and services.

• By understanding and applying the communication triangle,

engineers can enhance their communication skills and contribute
to the advancement of their field.

• As you continue your studies and careers in engineering, I

encourage you to reflect on your own communication practices
and seek opportunities to improve them.

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THANK YOU….

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