CUSTOMER

SATISFACTION
SURVEY
LTL GALVANIZERS (PVT) LTD.
2023
01. Coating Thickness with Reference to the Specified Standard

6; 22%

15; 56%
6; 22%

0 0 06 15 06
Very Low or Medium High Or Very
Low or Poor Or Good High or High or Good
Very Average Very Medium or Average
Poor Good Very High or Very Good
02. Cleanliness of the Galvanize (free from
spikes, ash & flux inclusion)
4; 15%

11; 41%

11; 41%
1; 4%

0 01 11 11 04
Very Low or Medium High Or Very High or Good
Low or Poor Or Good High or Low or Poor
Very Average Very Medium or Average
Poor Good Very High or Very Good
03. The Waiting time for collecting the job
1; 4%
2; 7%

8; 30%

1; 4%

15; 56%
01 01 15 08 02
Very Low Medium High Very
Low High Low Medium
High
Very High Very Low
04. The Waiting time for handing over the job
1; 4%

7; 26%

3; 11%
16; 59%

1 3 16 07 0
Very Low Medium High Very
High Low Medium Very Low
Low High
05. Time taken to complete a job
1; 4%
4; 15%
4; 15%

9; 33%
9; 33%

01 04 09 09 04
Very Low or Medium High Or Very Low High Medium
Low or Poor Or Good High or Very High Very Low
Very Average Very
Poor Good
06. Pre Support such as Design requirement,
Material selection, Effectiveness of
galvanizing 4; 15%
7; 26%

0 0 4 16 07
Very Poor Average Very 16; 59%
Good
Poor Good
Average Good Very Good
07. Post Support such as Renovation, Duplex
Protection (Painting), ect.. 2; 7%
1; 4%

10; 37%

14; 52%
0 01 10 14 02
Very Poor Average Good Very
Poor Good
Average Good Poor Very Good
08. Verbal Communication
6; 22%

9; 33%

0 0 06 12 09 12; 44%
Very Poor Average Good Very
Poor Good Average Good Very Good
09. Formal Communication
8; 30% 8; 30%

1; 4%

01 0 08 10 08 10; 37%
Very Low or Medium High Or Very
Low or Poor Or Good Average Easy
High or
Very Average Very Difficult Very Easy
Very
Poor Good
10. Getting Information Regarding a Specific
Matter
7; 26%
9; 33%

2; 7%

0 02 07 09 09 9; 33%
Very Low or Medium High Or Very
Low or Poor Or Good Average Difficult
High or
Very Average Easy Very Easy
Very
Poor
Good
 What do you think about our new galvanizing pricing method?

Customer Reply Our Action

It is not competitive to winning the end customer
Orel Corporation
requirement or expectation
01. We have proposed a price decrease.
Prices are high Sooriyaarachchi Associates Pvt Ltd

It wood be nice if the dollar fluctuate. It always seems fair belltone engineering co.pvt LTD 02. We informed our customer via e-mail when

It is set for small retail clients, also we get the same price decrease or increase.
treatment. Lak of trust is evident in the pricing system.
Tantri Trailers (PVT) Ltd.
Although we informed this last year, no action has been
taken. 03. We have a discount method.

CANNOT COMMENT. IF CAN REDUCED APPRECIATE NEW ROAYL ELCTRICALS (PVT) LTD
04. We always informed customer when register

FOR PRICING MINIMUM QUANTITY CONSIDERED a minimum charge job about it.
SHOULD COME DOWN AT LEAST TO 50 KGS
Cooltech Engineering Services (Pvt) Ltd
OTHERWISE THE COST HIS TOO HIGH WHEN
GALVANIZING A SMALL QUANTITY. 05. We have proposed decrease Bath 01

ITS TOO HIGH. A. J. FISHING INDUSTRIES (PVT) LTD

Minimum charge.
I think it's too high rates bandara engineering
Price are High Himavistock & Eng.Service
ILLUKKUMBURA INDUSTRIAL AUTOMATION
When there are price revisions, Pls. Inform through Mail
(PVT) LTD.
 Please provide any comments or suggestions for improving our service:

Customer Reply Our Action

01. We have proposed construct a Customer living area.
Orel Corporation Need to improve the service level to the customer 02. We build a Medical Room For Workers & our Customers.

01. We reduced the delivery Date 10 working date to 7 working days

Sooriyaarachchi Associates Pvt Ltd The quality of galvanized is good, but the finishing time is long. 02. Daily production meeting will arranged with MS Incoming
inspection / MS Production and QAE to discuss daily plan.

Belltone engineering company (Pv.t) ltd It is better to do everything in the time frame.

01. We provide a special notice including our account details & hotline
St. Theresa Industries (Pvt) Ltd Please improve the communication on the in-hand Jobs of each customer
number.

01. We have advice to our unloading area workers do full inspection

Always LTL inword team adding additionnal works for each job without
before add chargers to job
doing proper inspection. LTL should impliment process by adding
S&W Enterprises 02. We proposed provide a training program to new workers in
several check points / managment approvals to additional work / cost
unloading area.
process.
03. Advice the supervisor to provide needed details to customer.

If you can arrange the training programme , For Main customers who is
01. Factory visits were arrange to the customers.
joint with you ( Specially bath specifications , Material thickness &
02. When customer visit, providing full details about our galvanizing
SILOTA Engineers (Pvt) Ltd Deformation during the Galvanize process , Required holes punching,
process by our officer.
Materials Handling process during the bathing) Then We can improve
03. We always provide needed details via telephone.
the fabrication methods specially Galvanize items.