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Intellectual content contained within is the sole property of Sharda Skills

 Comm YOU nication!

Communication VS Comm YOU Nication

|||| संचार
संचार ||||

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 Do You Know?

Your Route To Success =

90% Soft Skills | Communication Skills |

People Skills

Only 10% Technical Skills | Knowledge

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 Do You Know?

All Successful People in the World

Have Great Communication | Soft |
People Skills

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 Bill Gates

“ I Owe my Success to the Way I

Connect with the People”

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 Jeff Bezos – Founder & CEO AMAZON

“ My Business Empire is Based On

Human Connects… I Have Carefully
Manicured Every Human Soul”

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The Power of Soft Skills in Communication

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 Deadly Combination!

 Great Communication Skills

 Great Attitude: Your Attitude Determines Your Altitude
 Ownership
 Accountability

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 Feeling The Pulse!

Understanding the
Needs | Interests | Concerns |
Expectations of People

Connect | Convey | Convince

 Communication!

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 7 C(s) of Communication

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 ABC of Communication Skills

A is for Accuracy

B is for Brevity

C is for Clarity

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 Comm YOU nication!

India VS Pakistan | VS China

How
How Many
Many
battles
battles Fought?
Fought?

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 Comm YOU nication!

Have You seen the Political TV Debates?

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 Comm YOU nication!

Verbal VS Non Verbal Communication

58% - 60% Nonverbal

Only 20% Verbal
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 Comm YOU nication!

What you say doesn’t matter..

How You say Matters

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 Comm YOU nication!

Word Stress!
“I Didn’t Say He Stole the Book”

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 Comm YOU nication!

1. Pitch
2. Tone
3. Intonation
4. Rate of Speech
5. Clarity
6. Choice of Words
7. Sentence Construction
8. Volume
9. Pronunciation + Accent
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 Inform VS Involve

Inform VS Involve
||||सूचित
सूचित और
और शामिल
शामिल
||||

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 Interesting VS Interested

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 Empathy VS Sympathy

Empathy VS Sympathy

||||सहानुभूति
सहानुभूति ||||

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 Probing Pays !

Why Probing?

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 Rapport Building

Why Build Rapport?

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 Listening Skills

When You HEAR, Do You

LISTEN? | LACE - Listen,
Acknowledge, Check and
Explore

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Harvard + Yale University Survey Report 2019

Around the World 52% Human Relations Suffer Due to

Lack of Interpersonal Skills

 Lack of Individual Connect
 Lack Soft Skills
 Lack of proper Handling
 Lack of Personal Touch
 Lack of Care and Compassion
 Lack of Rapport and Personal Connect
 Lack of Personalised Attention
 Lack of Listening Skills
 Lack of Patience
 Business Needs VS Human Needs
 Lack of Respect

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 What is Expected of Us?

 Compassionate and Caring Approach

 Ownership, Accountability & Responsibility
 Empathy
 Rapport Building
 Personal Connect
 Go Beyond the Extra Mile
 Bonding
 Unconditional Support
 Handhold and Help
 Ethics, Principles and Behaviours

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 Thank You!

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Intellectual content contained within is the sole property of Sharda University

Copyright © 2020 Sharda Skill™. All Rights Reserved.