ONLINE

SHOPPING
SOCIAL
MEDIA

CATAL
 TODAY’S LEARNING

01 02 03
INTRODUCTION OUR PRODUCTS EMAILS
Answering several questions Listening to the conversation about Writing emails about an order.
an order and looking at the
expressions for phoning about an
order.
Do you normally go shopping
or do you prefer shopping

01
online? Why?

IN T R O D U C T
Reading a company website
Listening to the conversation about an order
and looking at the expressions for phoning

02
about an order.

R P R O D U C T S
OU
Go across these quizez !
https://wordwall.net/resource/33330062/en

01 glish/articles

https://wordwall.net/resource/59771911/an

02 gol/quiz-of-phrases-with-take

https://wordwall.net/resource/5549158/en

03 glish/what-are-you-going-to-take-k4
Listen to the audio and
do the exercise page. 64
No. 3,4,5 !
 OUR PRODUCTS
COMING CO MING COMIN
G
SOON SOON SOON

BACKPACK. HAIRCUT SUITCASE

EQUIPMENT
 REVIEWING EXERCISES
Page. 64 No. 3 Page. 64 No. 5b

1.Good morning Can I help you?

1. Information about latest product, order, and
2.Can I put you on hold?
for problem with the order
3.Is that A as in Alpha?
2. Because her husband’s birthday tomorrow
4.I am calling about an order
3. Around 35 pound
5.Is there anything else I can help
4. Get refund 39 pound on credit card
you with?
5. Janepower@gmail.com
6.Do you have an order number?
Writing email about an
order
03

EM A I L S
WRITING
EMAILS
ABOUT AN
ORDER
A Custemer service
assistant
 The format of a formal email
in English

BODY OF
INTRODUCTIO CONCLUSION
THE TEXT
N
The Explanation of the Email formats
Introduction Body of the text Conclusion

Depending on the type of There are no conventional There are the most
formulas for writing the body of
relationship you have with the common way to end an
the text because this varies
person you’re writing to, there according to the function of what email
you need to communicate. It’s
are different ways of starting an
useful to prepare an initial draft
email, but any email should and then proceed with any
always start with a greeting. corrections.
The general rules are that the text
After the initial greeting you
should be divided into short
need an introductory sentence paragraphs that avoid
that indicates clearly the reason abbreviations and acronyms, both
of which you can use, on the
for writing and is consistent
contrary, when you write an
with the subject of the email. informal email to family and
friends.
 Introduce yourself briefly (long texts often discourage people from reading them), then
follow on with:
• I am writing with regard to… (email subject)
• I am writing in connection with… (email subject)

The
• I am writing in reference to…
If you’re writing an email to send information, you can start with one of the following sentences:
• I am writing to let you know…
• I am delighted to tell you… (if you’re communicating good news)
• I regret to inform you that… (if you’re communicating bad news)

examples
If instead you’re replying to an email you received, you can say:
• I am writing in response to…
• I am writing in reply to…
• I am writing to thank you for… (if you need to thank the recipient)

• I recentlyordered …………….

of the
• However, I received the order which ……….
• In addition, I was …………….
• Therefore, could you please …………
Based on the type of message you’re sending, there are various ways to write a final invitation
before ending the email, such as:

email
• I look forward to hearing from you soon
• Thank you in advance
• For further information, please do not hesitate to contact me
• Please let me know if you have any questions
• Thanks for your attention

format
The most common way to end an email are:
• Best regards
• Kind regards
• Yours faithfully (if you began the email with ‘Dear Sir/Madam’ because you don’t
know the name of the recipient)
• Yours sincerely (if you began the email with ‘Dear Mr/Mrs/Ms + surname)
• Regards
THE
EXAMPLES

Now that you have your 3 emails and it's

time to create your own email.
FINDING THE FORMAL
WORDS The language in the
emails in Exercise 1 is
be delighted fairly formal. Match the
formal language in the
request emails to these less
formal verbs and phrases
provide

refund

provide assistance

apologize

inform
The next thing you want to do is ask
any question regarding with the
today’s topic.

PUTTING IT
ALL
TOGETHER
MAINTAINING A
FORMAL STYLE
It is important to maintain a formal style
when writing emaisl

It is also very important to write your email about an

ordre in a formal style because it helps you sound more
convincing and allows your readers to trust you.
 Online Shopping

Email about an order.

THANK YOU
FOR TODAY!
Doing exercise about
Today, you have learned how to do
both
the shopping online and make the
emails