16 water companies

in total

Water & wastewater companies Water only companies

ANH: Aanglian Water AFW: Affinity Water

WSH: Dwr Cymru PRT: Portsmouth Water
HDD: Hafren Dyfrdwy SEW: South East Water
NES: Northumbrian Water SSC: South Staffs Water
SVE: Severn Trent Water SES: SES Water
SBB: South West Water
SRN: Southern Water
TMS: Thames Water
UUW: United Utilities Water
WSX: Wessex Water
YKY: Yorkshire Water

Key

1. Water services provided under the Hartlepool Water name.

2. Water services provided under the Cambridge Water name.
3. Water services provided under the Essex & Suffolk Water name.
4. Water services provided under the Bournemouth Water name.
5. Water services provided under the Bristol Water name.
6. Hafren Dyfrdwy provides water services only in this area.
7. Severn Trent Water provides water services only in this area.

Source: www.ofwat.gov.uk/households/
your-water-company/contact-companies
What we do: the water cycle & the role of Yorkshire Water
What Yorkshire
Water do...
Provide water and wastewater services
to over 5 million people within 2.3
million homes

Sewerage collection & treatment: collection of wastewater Investing over £1m every day Drinking water: we provide
from Yorkshire’s homes, liquid waste from industry, and to maintain and improve 1.24 billion
rainwater that falls on roofs and roads. We treat wastewater Yorkshire’s network of pipes, litres of drinking water every
and return it safely back to our rivers and coasts. pumps and treatment works. single day
across Yorkshire.

Education & community: our colleagues volunteer in their
local communities, they give talks and educate, they really
make a difference locally. We also provide educational
programmes for schools focusing on key issues facing the
water industry such as water treatment, water conservation
and pollution.
Taking care of the environment : As one of Yorkshires biggest landowners, keeping the
land well looked after is one of our priorities - a thriving land environment ensures we can
continue to provide clean and safe drinking water. We do this in many ways - we restore bogs
and habitats, we ensure our operations are sustainable and where possible we generate energy
from our processes. We aim to lessen the impact of water supply on climate change and
innovate continuously to improve how we operate.
Every five years, water companies develop a ‘business plan’ that sets out how they want
to develop their services, and the proposed cost to customers. As customers are not able
to choose their water company, companies must give customers a say about what they want from their services and
the price they pay. Talking to customers also helps water companies prioritise what to do first or what to do most
of – because they are not able to fund everything they would like to do or do all of the things that customers might
want them to do as this would have an huge impact on customers bills.

The business plan and prices are then finalised by Ofwat, the water industry
regulator, in a process known as the Price Review.
Yorkshire Water’s plan and the projected bills for 2025-2030 have been
accepted by customers and were submitted to Ofwat, in October 2023.

Yorkshire Water
Business Plan
We have outlined £7.8bn
investment across the
region between 2025
and 2030.
Customer feedback on the
areas that matter most has
helped shape our final plan.
Future water supply
Our Plan delivers a twin-track approach of
demand reduction and increasing supply
£461m to ensure resilience of our water supply
including new or enhanced access
to groundwater and improving our existing raw
water assets to reduce losses £134m to expand
our smart metering programme.
River health
improvement
£1.7bn is our largest ever
environmental improvement
programme, achieving 51%
improvement in pollution incidents
Install over 1,800
river water quality monitors.
Flooding
£1.27bn for the pro-active rehabilitation of our
assets to
reduce the risk of blockages
leading to flooding events including
interventions at 243 storm overflows.
Commitment to nature-based solutions
wherever this delivers
best value for customers and the environment.
Bills &
affordability
Our most ambitious support programme ever
delivered with £250m worth of financial
support across the five years 500,000
customers will receive financial support
between 2025 and 2030 and 280,000 customers
will be provided with help directly for their
water bills.
We have carried out extensive
research:
• In line with the customer
engagement standards and
principles set out
by Ofwat.
• As well as our own affordability
and acceptability testing
in addition to the
Ofwat study.
78% of customers support our
plan
We received responses from
2,175 household customers
203 non-household customers
Partnerships
Our Plan will enhance
existing relationships and build new
ones £83m to enhance collaboration
with landowners and stakeholders,
including
£26m to continue funding Living
with Water.
Performance
£7.8bn to deliver improvements
across areas that are most important
to our customers:
• Reduce leakage by 16%
• Improve water supply
interruptions by 26%
• Improve unplanned outage by 36%
• Improve Internal Sewer Flooding by 22%
• Improve Pollution Incidents by 51%
• Improve Storm overflows by 35%
Dividends & executive
pay
Our approach illustrates our commitment
to responsible
financing and benefit sharing, building
trust and confidence in
the Company. We have planned
to pay dividends based on a
yield of 3%, lower than Ofwat’s
recommended yield of 4%
Financial
Model
Our Plan has been assessed in
terms of operational, financial
and corporate resilience
over the period 2025-2030. Shareholders
have pledged £537m of capital injections
to support the financing of
the Plan.