IT APPLICATIONS IN

THE HOTEL
INDUSTRY
BY: MARY DAFNIE DAL T. LIMOCON
Learning Objectives:
Identify IT applications in the hospitality industry,
Provide an example of a technology used in the hotel
industry, and
Analyze a case about a hotel technology that affected the
establishment or the guest.
The Hospitality Industry
The hospitality or lodging industry can be composed of the following:
Hotels
Motels
Apartels
Condotels
Inns
 The following are common hotel classifications that, in the
complexity of its services offered, need a complete hotel
management system.
•Airport Hotels
•Commercial Hotels
•Economy Hotels
•Suite/ All-Suite Hotels
•Residential Hotels
•Casino Hotels
•Resort Hotels
MIS in the Hospitality Industry
As MIS represents the approach a company takes to gather information
used to make business decisions, this is also the same with the hospitality
industry. It needs a system to gather and disseminate information pertinent to
running the organization. In today’s hospitality industry, computerized systems
will definitely shorten the lead time for information transfer. It allows hotels to
send information in near real-time capacity to individuals who need it.
MIS applications in hotels can be
summarized as:
 Guest profile
 Occupancy rate
 Future projections
Monitoring expectations
 Needs for communication
 Guest database
Reasons Why the Hotel Industry Should
Use Technology
o It helps in better communication
o It offers convenience to internal and external customers
o It makes the hotel reachable
o It helps in operating the hotel effectively and efficiently
 Property Management Systems Used in
the Industry
o Lodging Touch Property Management System
oParagon AS/400 Front Office System
Reservation
Flexible rate configuration and maximum room occupancy resulting in an optimal return
on rooms
Access on room availability by type
Provision of confirmation letters and pre-printed registration cards
With hotel configurable fields o capture additional guest information
Able to maintain waitlists
With flexible package configurations
 Property Management Systems Used in
the Industry
o CLS Software Property Management System
o Opera Property Management System
 Reservation
Rate management  Commissions
Profiles  Reporting
Front desk  Fully configurable
Back office interface  Global perspective
Rooms management
Cashiering
Accounts receivable
Other Hospitality Technologies and
Applications
o Wi-Fi Connectivity
o Web booking engine
o Mobile technology
o Safety and security technology
o Room service app