QCC

Performance Review
Apr –Nov’ 2023
 PERFORMANCE – HIGHLIGHTS UP TO NOV 2023

• Retail outlet inspection carried out 2392 nos which 105% of prorata tgt

•442 nos LPG inspections carried out , achieved 98% of prorate target.

•Sample drawn : 359 nos MS/HSD and 10 nos Lub , achieved prorata tgt of 151%.

•Critical Observation : Retail – 19

• Major observations in LPG – 149

•Training organized - BPCL Officers –26 nos programme,

Dealer /Distributors – 45 nos programme

•47 NOS OMC & 19 nos BPC Ros and 24 Nos OMC & 10nos BPC LPG distributorship inspected jointly with OMC
teams.

• Out of 2392 Ros inspected , 59% Ros covered first time.

•Out of 442 nos LPG distributorships inspected , 62% distributorship covered first time.

•ATR closed – Retail 2393 nos , LPG- 558 nos

 PERFORMANCE – QUANTITATIVE APR- NOV 2023

Annual Prorata Cumulativ % of Prorata

Sr. No. Description Nov-23
Target Target e FY Target
1 RO Inspected 3410 2273 298 2392 105%
2 LPG Inspected 680 453 54 442 98%
3 Samples drawn MS/HSD) 392 261 33 392 150%
4 Samples Drawn Lube 8 5 1 11 206%
5 SKO Inspected 9 6 0 10 167%
6 I&C 9 5 0 6 113%
7 Location Inspected 48 32 1 34 106%
8 Inspections of OMC Ros 64 43 9 47 110%
Inspections of OMC LPG
9 32 21 4 20 94%
Distributroships
Total Quantitative
4556 3037 400 3354 110%
PERFORMANCE
PERFORMANCE – QUANTITATIVE APR- NOV 2023 – QCC NORTH

Annual Prorata Cumulative % of Prorata

Sr. No. Description Nov-23
Target Target FY Target
1 RO Inspected 854 569 91 628 110%
2 LPG Inspected 170 113 16 134 118%
3 Samples drawn MS/HSD) 98 65 8 114 174%
4 Sample Darwn lube 2 1 0 6 450%
5 SKO Inspected 0 0 0 0 #DIV/0!
6 I&C 3 1 0 2 150%
7 Location Inspected 12 8 0 12 150%
8 Inspections of OMC Ros 16 11 4 12 113%
Inspections of OMC LPG
9 8 5 2 6 113%
distributorships
Total Quantitative
1163 775 121 914 118%
PERFORMANCE
PERFORMANCE – QUANTITATIVE APR-NOV 2023 :: QCC EAST

Annual Prorata Cumulativ % of Prorata

Sr. No. Description Nov-23
Target Target e FY Target
1 RO Inspected 852 568 75 619 109%
2 LPG Inspected 170 113 14 96 85%
3 Samples drawn MS/HSD) 98 65 2 95 145%
4 Sample Drawn lube 2 1 0 1 75%
5 SKO Inspected 3 2 0 3 150%
6 I&C 2 1 0 0 0%
7 Location Inspected 12 8 0 6 75%
8 Inspections of OMC Ros 16 11 0 8 75%
Inspections of OMC LPG
9 8 5 0 4 75%
distributorships
Total Quantitative
1163 775 91 832 107%
PERFORMANCE
PERFORMANCE – QUANTITATIVE APR-NOV 2023 – QCC WEST

Sr. Annual Prorata Cumulati % of Prorata

Description Nov-23
No. Target Target ve FY Target

1 RO Inspected 852 568 56 103%

586
2 LPG Inspected 170 113 6 94%
106
Samples drawn 8 97
3 98 65 148%
MS/HSD)
4 Sample Drawn Lube 2 1 0 1 75%
5 SKO Inspected 3 2 0 2 100%
6 I&C 2 1 0 3 225%
7 Location Inspected 12 8 0 7 88%
8 Inspections of OMC Ros 16 11 0 12 113%
Inspections of OMC LPG
9 8 5 0 4 75%
distributorships
Total Quantitative
1163 775 70 818 106%
PERFORMANCE
PERFORMANCE – QUANTITATIVE APR-NOV 2023:: QCC SOUTH

Sr. Annual Prorata Cumulati % of Prorata

Description Nov-23
No. Target Target ve FY Target

1 RO Inspected 852 568 98%

76 559
2 LPG Inspected 170 113 94%
18 106
Samples drawn 86
3 98 65 132%
MS/HSD) 15
4 Samples Drawn lub 2 1 1 3 225%
5 SKO Inspected 3 2 0 5 250%
6 I&C 2 1 0 1 75%
7 Location Inspected 12 8 1 9 113%
8 Inspections of OMC Ros 16 11 5 15 141%
Inspections of OMC LPG
9 8 5 6 113%
distributorship 2
Total Quantitative
1163 775 118 790 102%
PERFORMANCE
PERFORMANCE – QUALITITIVE APR-NOV 2023

Sr. Annual Prorata Cumulati % of Prorata

Description Nov-23
No. Target Target ve FY Target
1 RO- Critical Findings 20 13 2 19 143%
2 LPG - Major Finding 60 40 13 148 370%
3 Inter Region Inspns 104 69 0 85 123%
4 Stock Check 240 160 20 261 163%
5 Good /Bad Practices 20 13 5 29 218%
6 New Initiative 4 3 0 4 150%
Process Change
7 4 3 0 3 113%
Recommendation
8 Workshop for Retail EO/SO 12 8 0 16 200%
9 Workshop for LPG SOs 12 8 0 10 125%
10 Workshop for Dealers 12 8 6 29 363%
Workshop for LPG
11 12 8 2 25 313%
distributors
12 Meeting with BUs 24 16 3 34 213%
13 Quaterly Meeting with OMCs 16 11 0 7 66%
Workshop -Automation
14 16 11 0 8 75%
Vendors, OEMs and W&M
TOTAL STRATEGIC
556 183%
PERFORMANCE 371 51 678
PERFORMANCE – QUALITITIVE APR-NOV 2023 :: QCC NORTH

Prorata Cumulative % of Prorata

Sr. No. Description Annual Target Nov-23
Target FY Target
1 RO- Critical Findings 5 3 2 6 180%
2 LPG - Major Finding 15 10 4 49 490%
3 Inter Region Inspns 26 17 0 18 104%
4 Stock Check 60 40 5 97 243%
5 Good /Bad Practices 5 3 0 8 240%
6 New Initiative 1 1 0 1 150%
Process Change
7 1 1 0 2 300%
Recommendation
8 Workshop for Retail EO/SO 3 2 0 6 300%
9 Workshop for LPG SOs 3 2 0 4 200%
10 Workshop for Dealers 3 2 1 5 250%
Workshop for LPG
11 3 2 1 4 200%
distributors
12 Meeting with BUs 6 4 1 8 200%
13 Quaterly Meeting with OMCs 4 3 0 2 75%
Workshop -Automation
14 4 3 150%
Vendors, OEMs and W&M 0 4
TOTAL STRATEGIC
231%
PERFORMANCE 139 93 14 214
PERFORMANCE – QUALITITIVE APR-NOV 2023 :: QCC EAST

Prorata Cumulative % of Prorata

Sr. No. Description Annual Target Nov-23
Target FY Target
1 RO- Critical Findings 5 3 0 0 0%
2 LPG -Major Finding 15 10 3 37 370%
3 Inter Region Inspns 26 17 0 14 81%
4 Stock Check 60 40 4 42 105%
5 Good /Bad Practices 5 3 1 4 120%
6 New Initiative 1 1 0 1 150%
Process Change
7 1 1 0 0 0%
Recommendation
8 Workshop for Retail EO/SO 3 2 0 1 50%
9 Workshop for LPG SOs 3 2 0 1 50%
10 Workshop for Dealers 3 2 0 2 100%
11 Workshop for LPG distributors 3 2 1 15 750%
12 Meeting with BUs 6 4 1 10 250%
13 Quaterly Meeting with OMCs 4 3 1 38%
0
Workshop -Automation
14 4 3 2 75%
Vendors, OEMs and W&M 0
TOTAL STRATEGIC
140%
PERFORMANCE 139 93 10 130
 PERFORMANCE – QUALITITIVE APR-NOV 2023 :: QCC WEST

Prorata Cumulative % of Prorata

Sr. No. Description Annual Target Nov-23
Target FY Target
1 RO- Critical Findings 5 3 0 13 390%
2 LPG - Major Finding 15 10 2 27 270%
3 Inter Region Inspns 26 17 0 27 156%
4 Stock Check 60 40 6 77 193%
5 Good /Bad Practices 5 3 0 8 240%
6 New Initiative 1 1 0 2 300%
Process Change
7 1 1 0 1 150%
Recommendation
8 Workshop for Retail EO/SO 3 2 0 3 150%
9 Workshop for LPG SOs 3 2 0 3 150%
10 Workshop for Dealers 3 2 0 3 150%
Workshop for LPG
11 3 2 0 3 150%
distributors
12 Meeting with BUs 6 4 1 8 200%
13 Quaterly Meeting with OMCs 4 3 75%
0 2
Workshop -Automation
14 4 3 75%
Vendors, OEMs and W&M 0 2
TOTAL STRATEGIC
193%
PERFORMANCE 139 93 9 179
PERFORMANCE – QUALITITIVE APR-OCT 2023:: QCC SOUTH

Prorata Cumulative % of Prorata

Sr. No. Description Annual Target Nov-23
Target FY Target
1 RO- Critical Findings 5 3 0 0 0%
2 LPG -Major Finding 15 10 4 35 350%
3 Inter Region Inspns 26 17 0 26 150%
4 Stock Check 60 40 5 45 113%
5 Good /Bad Practices 5 3 4 9 270%
6 New Initiative 1 1 0 0 0%
Process Change
7 1 1 0 0 0%
Recommendation
8 Workshop for Retail EO/SO 3 2 0 6 300%
9 Workshop for LPG SOs 3 2 0 2 100%
10 Workshop for Dealers 3 2 5 19 950%
Workshop for LPG
11 3 2 0 3 150%
distributors
12 Meeting with BUs 6 4 0 8 200%
13 Quaterly Meeting with OMCs 4 3 0 2 75%
Workshop -Automation
14 4 3 0%
Vendors, OEMs and W&M 0 0
TOTAL STRATEGIC
167%
PERFORMANCE 139 93 18 155
 PARAMETER WISE OBSERVATIONS - RETAIL 2023-24

NR SR ER WR TOTAL

Electronic Tampering / Additional Fittings 5 0 0 1 6

Stock variation 6 1 6 15 28

W&M Seal Tampering 1 0 0 11 12

Short Delivery 110 82 128 151 471

UNTHORISED PURCHASED 0 0 0 1 1

Non Availability of Reference Density 5 2 3 12 22

Non Availability of TT Samples 191 106 230 277 804

Others:Improper W&M seals,NonMaint of
Records,Non Obser of Govt. Regu,Poor HK,Non Avail
of certi Hydro,Therm and 5L meas 387 244 376 373 1380

Nos OF Critical & Major Observations 127 85 137 191 540

% against Nos of inspections 20% 15% 22% 33% 23%

 RETAIL – NETWORK COVERED IN 2023-24

Region Nos of Nos. ROs % of Ros Nos of Districts % of dist

Inspections in covered first Covered First Districts Covered covered
2023-24 time Time

NR 628 447 71% 211 138 65%

ER 619 265 43% 186 109 59%

WR 586 384 66% 151 78 52%

SR 559 318 57% 127 84 66%

Total 2392 1414 59% 675 409 61%

 PARAMETER WISE OBSERVATIONS - LPG IN 2023-24

NR SR ER WR TOTAL
Unaccounted sale 1 3 3 4 11
Over Charging 35 17 16 13 81
Supply of Under Weight
Cylinders 0 0 0 0 0
Shortage of Company
Equipment 13 16 18 10 57
Minor Obser:Out of Turn
Delivery,Over Charging,SQC
Not done,records not
maint,Rude behavior,Safety
regu not followed 434 285 312 387 1418

% of Major Irregularities

37% 34% 39% 25% 34%

 LPG – NETWORK COVERED IN 2023-24

Region Nos of Nos. of % of Nos of Districts % of dist

Inspections in distributors distributorshi Districts Covered covered
2023-24 hips ps Covered
covered First Time
first time

NR 134 107 80% 197 84 43%

ER 96 53 55% 147 54 37%

WR 106 55 52% 145 51 35%

SR 106 61 58% 117 60 51%

Total 442 276 62% 606 249 41%

 ATR closure- Retail
Region Retail - minor Retail - Major Retail- Critical Total Retail

NR 223+188=411 183+13=196 4+1=5 612

ER 238+33=271 82+24=96 5 372
WR 398+6=404 244+3=247 4+1=5 656
SR 538+5=543 191+15=206 4 753
Total 1629 745 19 2393
 ATR Closure- LPG
Region LPG- minor LPG - Major LPG- Critical Total LPG

NR 93 35 3+4=7 135
ER 105 47+2=49 30+2=32 186
WR 91 27+5=32 7+5=10 133
SR 63 27 13+1=14 104
Total 352 143 63 558
 ATR Pending- Retail

NEW PACKAGE
Grand Total As
Region CRITICAL MAJOR MINOR 30.11.2023
ER 9 1064 771 1844
NR 8 198 254 460
SR 4 266 159 429
WR 17 552 358 927
Grand Total 38 2080 1542 3660

OLD PACAKAGE
Region CRITICAL MAJOR MINOR Grand Total
ER 5 17 30 52
NR 10 4 22 36
SR 0 17 3 20
WR 16 114 168 298
Grand Total 31 152 223 406
 Pending ATR LPG

NEW PACKAGE
Region CRITICAL MAJOR MINOR Grand Total
ER 13 25 24 62
NR 0 6 18 24
SR 10 23 27 60
WR 3 20 30 53
Grand Total 26 74 99 199

OLD PACAKAGE

REGION CRITICAL MAJOR Grand Total

ER 2 2 4
SR 5 2 7
WR 1 2 3
Grand Total 8 6 14
 Reduction of Pending ATR in 2023-24

REGION
REGION TOTAL – TOTAL
Total Retail
- RETAIL
As % reduction TOTAL
in TOTAL
- LPG – LPG TOTAL – LPG %
RETAIL on 1st on 30th Nov 2023-24 as on 1st April as on 30th reductio
April 2023 2023 2023 Nov 2023 n in 23-
NR 689 33 24

NR SR 689 817
496 28% 91 33 24 27%

SR ER 817 1705
449 40% 179 91 67 26%

ER WR 1705 1531
1896 -11% 104 179 66 63%

WR TOTAL 1531 1225

4741 20% 407 104 56 46%

TOTAL 4741 4066 14% 407 213 48%

 PENDING ATR WITH QCC AS ON 30th Nov 2023

REGION
REGIONRETAIL NEW TOTAL
RETAIL
- RETAIL
OLD TOTAL RETAIL
TOTAL -LPG
LPGNEW LPG OLD TOTAL
LPG

NR 689 33

NR SR 51 817
17 68 91 0 0 0

SR ER 35 1705
3 38 179 26 0 26

ER WR 13 1531
0 13 104 24 0 24

WR TOTAL 65 4741
0 65 407 9 2 11

TOTAL 164 20 184 59 2 61