PERFORMANCE MANAGEMENT

BY

Ahmad Usman

EMBA2020061
INTRODUCTION
• Cakes & Bakes is Pakistan’s first ISO certified bakery,
offering diversified and innovative products in compliance
with national and international quality & safety standards.
• They focus on giving our customers highly hospitable and
friendly shopping atmosphere for delightful shopping
experience every time. With an ever increasing branches
network in Pakistan and Middle East, a legacy of
traditional taste and quality marks Cakes & Bakes as the
favorite bakery.
 Organization Chart

• Head count around 3500

• Annual Appraisal system

• Flat Hierarchical system

• Centralized HR support
 HR Division Chart

• JD development & Revamping

• Performance Evaluation

• Performance Appraisals

• Reward & Recognition

• Employee engagement
JD DEVELOPMENT

• JD formations
• JD revamping
• Participants involved:
Made by Approved by
HR person GM-HR
Line manager
KPI Formulation & Regulation

• Defining KPIs out of JDs

• Result oriented Approach
• Quantitative not Qualitative
Made by Approved by
HR person GM-HR
Line Supervisor Director
HOD
Probation termination

• 3 month Probationary span

• Line manager (Technical skills)
• HR person (Behavioral aspects)
Reward & Recognition

• Employee of the month

• Employee of the year

• Cakes & Bakes Magazine

Employee Engagement

• Quarterly dinners

• Sports Competitions

• Sponsored Tours

• Movie Nights

• Orientations
Gaps in System

• Year End evaluations

• Lack of Evaluation parameters awareness
• No feed back System regulated
• No bonuses
RECOMMENDATIONS

• Quarterly/Semi Annual evaluations

• Educating and training Staff on KPIs
• Appraising as per KPI achievements
• Orientations for blue collar resources
THANK YOU