• Say Thank-you, even a smile can make a big difference. • Make staff feel respected and valued • Share your experience and knowledge • Be confidence about people. • Be honest and trustworthy • Don’t take personal credit for their success • Create a blame-free culture • Set developmental goals • Make work fun!! The Power of a Smile
She smiled at the sorrowful stranger.
He didn't know at that moment The smiling seemed to make him feel better. That he might be facing his doom. He remembered past kindnesses of a friend On the way he picked up a shivering And wrote him a thank you letter. puppy The friend was so pleased with the thank you And took him home to get warm. That he left a large tip after lunch. The puppy was very grateful The waitress, surprised by the size of the tip, To be in out of the storm. Bet the whole thing on a hunch. That night the house caught on fire. The next day she picked up her winnings, The puppy barked the alarm. And gave part to a man on the street. He barked till he woke the whole The man on the street was grateful; household For two days he'd had nothing to eat. And saved everybody from harm. After he finished his dinner, One of the boys that he rescued He left for his small dingy room. Grew up to be President. All this because of a simple smile That hadn't cost a cent. Thank you