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Tehseen Shabbir Amna Saeed Asma Kalsoom Rabia Batool

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Subject: Operation Management

Teacher: Mam Adeela Pervaiz
Quality
Operation
Management
Presentation

10 May, 2024
Quality Operation
Management

Quality operations management is the systematic approach

to ensuring the delivery of products or services that meet or
exceed customer expectations consistently. This means:
 Establishing standards
 Monitoring processes
 Implementing corrective actions when deviations occur.
 Importance of Quality Operation Management

Enhance Reputation and .Cost Reduction Employees Engagement and Long Term Viability
Image Morale
 Key Principles
Achieve Excellence Through

Continuous Customer Process

Improvement Focus Approach
Continuous Ongoing process evaluation and improvement
Fostering a culture of innovation and learning

Improvement Employee engagement and ownership

Effective communication and collaboration
 Setting goals, measuring performance, and tracking
The Cornerstone of Quality progress
Customer Focus and Understanding customer needs and
expectations
Satisfaction Exceeding customer expectations
Market research and customer
feedback mechanisms
Putting the Customer First Aligning operations to meet
customer needs
 Building a reputation for
excellence and differentiation
Process Approach to
Management
Optimizing Operations through Process
Management

 Breaking down activities into interconnected processes

 Mapping and documenting processes
 Establishing clear roles and responsibilities
 Monitoring performance metrics and key indicators
 Fostering cross-functional collaboration and
communication
Implementation Steps Assess Current Operations

of Quality Operation
Create Quality Management Plan
Management Feedback

Ensure Leadership Support

Train Employees

Implementing Monitoring and

Control Systems

Continuous Improvement
Overcoming
Resistance to
Challenges Change

Adequate Training

Effective
Communication
 STRATEGIES TO ADDRESS EACH CHALLENGE

Resistance to Change: Adequate Training

Communicate benefits
Involve employees in decision-making
 Create change champions
Design engaging and tailored training programs
Provide ongoing support
 Measure effectiveness
STRATEGIES TO ADDRESS
EACH CHALLENGE
Effective Communication
Establish clear channels for communication
provide regular updates
address concerns promptly
 encourage feedback
Measuring success

It involves the continuous monitoring, analysis,

• Customer Satisfaction
and improvement of operations to achieve
efficiency, consistency, and reliability in the • Cost Efficiency
production and delivery of goods or services.

• Competitiveness

• Continuous Improvement
 Customer Satisfaction

Measuring success of Cost Efficiency

Competitiveness

Quality Operation Continuous Improvement

Management Data-Driven Decision

Importance of Accurate Data
Performance Monitoring

Continuous Improvement
Feedback Mechanisms
Lean and Six Sigma

(KPIs)
On time Delivery
Defect Rates
Customer Satisfaction
Employee Productivity
Roles of Quality
Empowering Employee

Operation Fostering a Quality Culture

Management Overcoming Challenges

Measuring Success

Leading Continuous

Supportive Environment
Any QUESTIONS?
 THANK YOU
For your Time and Attention

10 May, 2024