Safety Management

System
Final Project

TOPIC: IMPLEMENTATION OF E-TICKETING IN

AIRSIAL
Faculty: SIR FEROZE AKBAR

GROUP MEMBERS
MAZHAR UDDIN 64168
BILAL SHAIKH
RAHIBA ZAHAR 13677
MAHA ASLAM 13679
 Expanding Horizons
Future Growth
Domestic Flights AirSial aims to continue expanding its
route network globally.
AirSial started with flights within Pakistan in 2020. Air Sial limited was launched
Airbus A320-200 Capacity: 180
by the Sialkot Chamber of Commerce & Industry to improve air travel to and from
passengers Count: 5
the Sialkot region, which is a major industrial city in the Province of Punjab.

1 2 3

International Expansion
The airline planned to initially serve domestic destinations
within Pakistan, using a fleet of modern Airbus A320 aircraft.
In 2023, AirSial began flying to Saudi Arabia and Oman.
Commitment to Innovation
Latest Technology Continuous Improvement
AirSial uses cutting-edge technology in its The airline is always seeking new ways to
aircraft, booking systems, and passenger enhance the flying experience.
entertainment.

Passenger Satisfaction
AirSial's goal is to provide the best air travel experiences worldwide.
Ensuring Safety and Security
1 Robust Safety Measures
AirSial prioritizes passenger and crew
safety through extensive checks and
training.
2 Data Protection
The airline implements strong security
protocols to safeguard passenger
information.

3 Incident Response
AirSial has a comprehensive plan to quickly address any security incidents.
 E-Ticketing

• Digital booking and handling of travel tickets using devices

• Replaces paper tickets in industries like airlines, trains,
and concerts
• Online booking and digital ticket delivery via email or text

Advantages:
• Flexible and convenient
• Environmentally friendly
• Faster and smoother ticketing process

• Increasing adoption as technology advances

• Improving trip planning and organization for customers
Overcoming E-Ticketing Challenges
Technological Customer Education Data Security
Integration
Educating passengers on the Protecting passenger data
Integrating e-ticketing with benefits of e-ticketing is and ensuring compliance are
existing systems can be crucial for adoption. paramount concerns.
complex and time-
consuming.
Empowering Employees
Comprehensive Training
Employees receive thorough
training on the e-ticketing system
and procedures.
Incentives and Recognition
1
2 Continuous Support
Ongoing guidance and feedback
mechanisms help employees adapt
3 to the changes.

Motivating staff through rewards

and acknowledgment of their
efforts.
 Major Precautions Air Sial took for the
security and data protection

Encryption Secure Authentication Access Control Firewall

Implementing robust Implementing strict access Deploying firewalls and

Encrypting sensitive data,
such as passenger
information and payment
details, during transmission
and storage to prevent
unauthorized access or
interception.
authentication mechanisms,
such as multi-factor
authentication, to verify the
identity of users accessing
the e-ticketing system and
prevent unauthorized access.
control measures to limit
access to sensitive data and
system functionalities based
on the principle of least
privilege, ensuring that only
authorized personnel can
view or modify critical
information.
intrusion detection systems
to monitor network traffic,
detect suspicious activity,
and prevent unauthorized
access or attacks from
external threats.
Measuring Success

Adoption Rate Transaction Customer Cost Savings

Time Feedback
Tracking passenger Analyzing the
preference for e- Evaluating the Gathering insights financial benefits of
ticketing over efficiency of e-ticket on the e-ticketing implementing e-
traditional methods. processing and experience and ticketing.
issuance. addressing concerns.
The Way Forward
Continuous Improvement
Regularly updating the e-ticketing system based on customer feedback and industry
trends.

Sustainability Initiatives
Highlighting the environmental benefits of e-ticketing to promote eco-friendly travel.

Expanding Partnerships
Exploring strategic alliances to enhance connectivity and reach new markets.
Conclusion
In conclusion, the implementation of e-ticketing in AIRSIAL Pakistan marks a

significant milestone in the airline's efforts to modernize its ticketing processes

and enhance the overall passenger experience. By embracing digital technology,

AIRSIAL has positioned itself to meet the evolving needs and preferences of

today's travelers while driving operational efficiency and cost-effectiveness.

Through comprehensive training programs and customer education initiatives,

AIRSIAL has ensured that both employees and passengers are equipped to

leverage the benefits of e-ticketing effectively. The seamless integration of the e-

ticketing system with other operational systems has streamlined processes,

improved data accuracy, and facilitated a smoother end-to-end travel experience

for passengers.