ZOHO CRM SOFTWARE

ATHARV VERLEKAR – R/BCA-21-112

CRAIG PINTO - R/BCA-21-118
JENINA FERNANDES - R/BCA-21-136
KALASH EKAVADE - R/BCA-21-142
INTRODUCTION

Customer Relationship
Management is the management
of all the leads and also the
customers of a given company.All
the data of a Company's leads
and existing customers are stored
in 1 place(a database).
 WHAT IS ZOHO ?

Zoho is a CRM software All big companies use CRM to Zoho's famous customers
developed here itself in India in store their customers orders, include: Suzuki,Ola, Bose, blue
which you can store data of all delivery dates, delivery status, star, hotstar,etc.
your customers and leads. etc.(eg.Amazon).
 KEY
FEATURES
Of Zoho CRM Software
 01
Contact & Lead
Management
Organizes and manages customer
and lead information in one central
location, making it easy to track
interactions and communication
history.
02
Sales Automation
Automates repetitive sales
tasks, such as lead assignment,
follow-ups, and data entry, to
streamline the sales process.
03
Social Media
Integration
Connects social media accounts to
monitor and engage with leads and
customers on platforms like
Twitter and Facebook
 04
Security
Ensures data security with features
such as role-based access control,
data encryption, and audit logs, to
protect sensitive customer
information.
05
Customer Support
and Service
Tracks and manages customer
service requests and support tickets
within the CRM, providing a
seamless customer service
experience.
BENEFITS
Of Zoho CRM Software
 01 02
Improved Customer Enhanced Sales
Relationships Productivity
Zoho CRM centralizes customer With features like email
data and interactions, making it integration and mobile access,
easier to understand and engage with sales reps can stay connected and
your customers. productive whether they're in the
office or on the go.
03
Increased Efficiency
Workflow automation and AI-
driven insights reduce manual
work and improve efficiency
across sales and marketing
processes.
 04
Cost-Effective
Zoho CRM offers competitive pricing
and various plans, making it a cost-
effective solution for businesses of all
sizes.
05
Mobile Access
Mobile apps for iOS and Android
devices provide on-the-go access
to customer information and sales
data.
USE CASES
Sales Management

Marketing Automation

Forecasting and Analytics

Collaboration
USER
INTERFACE
Of Zoho CRM Software
 COMPARISON

.
SECURITY AND COMPLIANCE
—Zoho Software
 Security & Compliance

Regular Audits and

Data Encryption
Monitoring:

• Data in Transit: Zoho CRM encrypts data transmitted Zoho conducts regular security audits
between your browser and their servers using industry- and monitoring of its infrastructure to
standard SSL/TLS encryption protocols to protect data identify and address vulnerabilities
while in transit. and threats.

• Data at Rest: Customer data stored within Zoho CRM is

encrypted to safeguard it when it is stored on Zoho's
servers.
Security & Compliance

Data Backups
Compliance::
Zoho CRM includes data backup and recovery features to
ensure that customer data can be restored in case of data loss or
Zoho CRM complies with various
corruption.
international and industry-specific
regulations, such as GDPR (General Data
Protection Regulation), HIPAA (Health
Insurance Portability and Accountability
Privacy Act), and SOC 2 (Service Organization
Control 2).
Zoho CRM has a comprehensive privacy policy that outlines
how customer data is collected, used, and protected. Users can
review and manage their privacy settings.
CONCLUSION

Zoho CRM is a powerful and versatile CRM

software that offers a wide range of features
and benefits to businesses of all sizes and
industries.

Whether you are looking to:

i. streamline your sales and marketing
processes,
ii. improve customer relationships, or gain
valuable insights from your data,
Zoho CRM can be a valuable tool to help you
achieve your goals.
WHAT THEY SAY ABOUT ZOHO?
“Zoho CRM delivers 70% ROI and
50% increase in productivity to
software company MicroCAD
—Agustin FernandezFounder
& CEO, MicroCAD
“Real-time lead scoring to
determine hit prospects”
—John Porecca
“With the 'Chain and Child Campaign'
feature, sending follow-up emails have
become easier.”
” —Deepika Radhu
“Recruit is the bedrock of our
organisation.Speed and
performance are the key factors
why I chose Zoho Recruit.”
—Gills Warbuton
THANK YOU