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    2 views15 pages

    Service Quality

    Uploaded by

    brenda

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 15

    BBA321 – Service Quality

    Management
    CHAPTER 4
    SERVIQUAL MODEL

    By: Miss Brenda – FBAC Lecturer

    Bachelors of Business Administration


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    © ISBAT UNIVERSITY – 2019. 06/03/24


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    Thank you

    © ISBAT UNIVERSITY – 2019. 06/03/24

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