Zaques Hotel (M) Sdn Bhd

z
Front Office
Department
z
Monitoring
Lobby & Job Scope
surroundi
office
ng
supplies
ambience

Daily
Supervising Reporting
Housekeeping
Department &
Handover

Managing
bookings,
check ins,
Spotcheck check outs
s and
providing
weekly
report.

Apple TV,
Chrome Crosscheck
TV Housekeeping
Donggle checklist daily
report
z
Job Scope

1. Monitoring office supply 2. Lobby & surrounding ambience

• Monitor office supply like • Ensure it is always clean

papers, printer inks and
• Behind the counter ensure no
make orders accordingly.
items are put, if there’s items
• Monitor expenses, do behind the counter have to
costings and do purchase clear, find necessary
requirements (PR) when colleagues to clear.
necessary • Ensure surrounding always
smells nice.
 z
3. Supervising housekeeping
department
• Supervise their daily task,
especially the hall and corridor
checklist, and to report back to the
group. ( Checklist 1)
• Do a spot check once daily on 1
room that they clean (randomly),
one hall and corridor.
Job Scope
4. Daily report and handover
• Maintenance record (once a week)
• FO  ACC : Acc to crosscheck with
Softinn system
• Total OCC report divided into : event &
walk in/online.
• Separation on revenue report : walk in &
online bookings. For online booking ask
the customer where they knew about ZH
(FB,Recommendation,google)
• Reports on discount given to guest
• Reports on 10% discounts claimed by
polices.
z
5. Spotchecks
• Must do it once in 2 days.
• Pick a room from every block
to spotchecks on works done
by housekeeping.
Job Scope
6. Managing Bookings, check
ins, check outs with daily
handover and weekly report.
* Summary weekly report will
start from 15/6/24, will come out
with sample by 10/6/24.
z
Job Scope

7. Apple TV, Chrome Dongle 8. Crosscheck with HK List daily

Report

• To daily check the location of

• Must check the
this item and update in report
corridors/halls/stairs cleaned
daily.
by HK daily and update in
group as daily report.