Professional Documents
Culture Documents
Lecture 5
Lecture 5
Lecture 5
The
The
Implementation
Implementation OUTCOMES
OUTCOMES
Process
Process ••Organizational
Organizational
•• Employee
Employee
Figure 16.1
Presentation Slide 16–1
Copyright © 2004 South-Western. All rights reserved. 16–5
Underlying Principles of
High-Performance
Work Systems Shared
Shared
Information
Information
H
PW
S
PW
S
H
Knowledge
Knowledge
Egalitarianism
Egalitarianism Development
Development
H
S
PW
PW
S
H
Performance-
Performance-
Reward
Reward
Linkage
Linkage
Figure 16.2
Presentation Slide 16–2
Copyright © 2004 South-Western. All rights reserved. 16–6
Principles of HPWS
Figure 16.3
Copyright © 2004 South-Western. All rights reserved. 16–11
Complementary Human Resources
Policies and Practices
Training
Trainingand
and
Development
Development
Staffing
Staffing Compensation
Compensation
• Internal fit
The situation in which all the internal elements of the
work system complement and reinforce one another.
• External fit
The situation in which the work system supports the
organization’s goals and strategies.
en ve
Co Val
s
al l t i t i
m ues
ge
Strategic Fit
pa
Ch mpe
ny
Co
Strategy High
Performance
Work Systems
Employee
Concerns
External Fit
Work-flow
Work-flow HR
HRPractices
Practices
Design
Design
Internal
InternalFit
Fit
Technologies
Technologies Leadership
Leadership
Figure 16.4
Presentation Slide 16–3
Copyright © 2004 South-Western. All rights reserved. 16–14
Diagnosing Internal Fit
Source: Brian Becker, Mark Huselid, and Dave Ulrich, The HR Scorecard (Cambridge, Mass.: Howard University Press, 2001). HRM 1-A
Copyright © 2004 South-Western. All rights reserved. 16–15
Assuring HPWS Success
Build
Buildaa
case Involve
Involve Navigate
casefor
for Communicate
Communicate union
Navigate
change union transition
transition
change
Evaluation
Figure 16.5
Presentation Slide 16–4
Copyright © 2004 South-Western. All rights reserved. 16–19
Building Cooperation with Unions
• Process audit
Determining whether the high-performance work
system has been implemented as designed:
Are employees actually working together, or is the term
“team” just a label?
Are employees getting the information they need to make
empowered decisions?
Are training programs developing the knowledge and
skills employees need?
Are employees being rewarded for good performance
and useful suggestions?
Are employees treated fairly so that power differences
are minimal?
Copyright © 2004 South-Western. All rights reserved. 16–23
Evaluating the Success of the System
(cont’d)
• To determine if the HPWS program is
succeeding in reaching its goals, managers
should look at such issues as:
Are desired behaviors being exhibited on the job?
Are quality, productivity, flexibility, and customer
service objectives being met?
Are quality-of-life goals being achieved for
employees?
Is the organization more competitive than in the past?
Valuable
Valuable Rare
Rare
Characteristics
Characteristics
of
ofEmployees’
Employees’
Competencies
Competencies
Organized
Organized Difficult
Difficultto
toImitate
Imitate