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Chapter

Introduction to Management & Organizations

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Learning Objectives

After studying Chapter 1, you will know:

What is Management? What do Managers do? Skills required for management How the managers job is changing? What is an organization? Why study management?

Muhammad Faisal.

The Functions Of Management

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Management

the process of working with people and resources to accomplish organizational goals good managers must be:

effective - achieve organizational goals efficient - achieve goals with minimum waste of resources still important for making managers and companies great must add fresh thinking and new approaches

there are timeless principles of management

Muhammad Faisal.

The Functions Of Management (cont.)

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The manager who does not devote adequate attention and resources to all four functions will fail

Leading

Organizing

Controlling

Planning
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The Functions Of Management (cont.)

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Planning

specifying the goals to be achieved and deciding in advance the appropriate actions taken to achieve those goals delivering strategic value - planning function for the new era

a dynamic process in which the organization uses the brains of its members and of stakeholders to identify opportunities to maintain and increase competitive advantage process intended to create more value for the customer

Muhammad Faisal.

The Functions Of Management (cont.)

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Organizing

assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals building a dynamic organization - organizing function for the new era

viewing people as the most valuable resource the future requires building flexible organizations

Muhammad Faisal.

The Functions Of Management (cont.)

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Leading

stimulating people to be high performers in the new era, managers must be good at mobilizing people to contribute their ideas monitoring progress and implementing necessary changes makes sure that goals are met new technology makes it possible to achieve more effective controls for the future, will have to be able to monitor continuous learning and changing
Muhammad Faisal.

Controlling

Management Skills (cont.)

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Interpersonal and communication skills

ability to lead, motivate, and communicate effectively with others

people skills

important throughout your career at every level of management

Muhammad Faisal.

How the Managers Job is Changing?

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Managerial practices will always separate effective from ineffective organizations Four key elements are new elements in business today
Internet Globalization

New Era Management

Knowledge Management

Collaboration Across Boundaries

Muhammad Faisal.

How the Managers Job is Changing?

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Best managers and companies deliver all four

Cost Competitiveness Innovation

Competitive Advantage

Quality

Speed
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How the Managers Job is Changing?

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Innovation

the introduction of new goods and services

comes from people must be a strategic goal must be managed properly

Quality

excellence of a product, including its attractiveness, lack of defects, reliability, and long-term durability importance of quality has increased dramatically catering to customers other needs creates more perceived quality
Muhammad Faisal.

How the Managers Job is Changing?

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Speed

fast and timely execution, response, and delivery of results often separates winners from losers in world competition requirement has increased exponentially costs are kept low enough so that you can realize profits and price your products at levels that are attractive to consumers key is efficiency - accomplishing goals by using resources wisely and minimizing waste little things can save big money

Cost competitiveness

cost cuts involve tradeoffs

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What is an organization?

A systematic arrangement of people brought together to accomplish some specific purpose

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The Characteristics of an Organization

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Purpose

People

Structure

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1 - 15 Supervise Others

Top Managers Middle Managers First-Line Managers Front-Line Employees

Work on Jobs

The Levels of an Organization

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You And Your Career

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Jobs are no longer as secure for managers as they used to be

organizations still try to develop and retain good employees employee loyalty and commitment are still important

Companies offering employability to workers tend to be more successful

provide training and other learning experiences employees perform work with greater responsibility

Muhammad Faisal.

You And Your Career (cont.)

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Be both a specialist and generalist

specialist - expert in something

provide concrete, identifiable value to the firm

generalist - knowing about a variety of business functions so that you can understand work with different perspectives take responsibility for yourself, your actions, and your career regardless of where you work think and act like an entrepreneur

Be self-reliant

look for opportunities to contribute in new ways generate constructive change

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You And Your Career (cont.)

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Be connected

establish many good working relationships be a team player with strong interpersonal skills all business is a function of human relationships

competitive advantage depends upon you and other people

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Keys to Career Management

1. 2. 3. 4. Think of yourself as a business. Define your product: What is your area of expertise? Know your target market: To whom are you going to sell this? Be clear on why your customer buys from you. What is your value proposition - what are you offering that causes him to use you? As in any business, strive for quality and customer satisfaction, even if your customer is just someone else in your organization - like your boss. Know your profession or field and whats going on there. Invest in your own growth and development, the way a company invests in research and development. What new products will you be able to provide? Be willing to consider changing your career.
Muhammad Faisal.

5. 6. 7.

8.

You And Your Career (cont.)

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Survive and thrive

be prepared to move from project to project, team to team be a master at something that the world values develop a strong network of colleagues who can help with current and future projects have entrepreneurial skills that help you act as if you were running your own business love technology market yourself be willing to constantly improve and even reinvent yourself
Muhammad Faisal.