Why Interpersonal skills needed?

To improve
Relationship Working environment Leadership skills Productivity All round success Liking by others

Interpersonal Skills generates better leaders

Interpersonal skills Personality development Leadership skills

What are the inputs?

Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation

Listening
Active listening Avoid attitudinal barriers
prejudice, preoccupation, casual attitude, egocentrism

Alert to all cues and give feedback

Verbal communication
Oral and written Empathise Alert to feedback eye contact Clarity Be interesting Delivery of your oral communication
How are you Mr. Verma?

Im Fine, Sir

Non verbal communication

Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions

Offering constructive criticism

Understand other persons perspective empathise Criticise behaviour and not person Avoid sounding judgmental Avoid critical overload avoid several complaints at a time

Responding to criticism
Recognise value of criticism Understand the perspective of the person criticising Seek constructive changes to the behaviour that prompted criticism

Giving praise
Power of praise motivation Make praise specific praise progress timed properly Be sincere and honest Never overdo praise

Managing conflict situation

Disagreements due to seeing, hearing and interpreting differently Badly managed conflict damages relationship Resolve conflict win win situation

To become a good leader

Good interpersonal skills Be proactive Effective oral and written communication skills Organising works effectively
Discipline in work situation Planning and execution

Always positive thinking using positive words

How to Develop Effective Interpersonal Skills

Overcoming Barriers to Communication Tactful Conversations Managing your Attitude Interpersonal Relationship

Overcoming Barriers to Communication

Physical or environmental barrier Language barrier Personal or socio psychological barrier

Tactful Conversations
T = Think before you speak A = Apologize quickly when you blunder C = Converse, dont compete T = Time your comments F = Focus on behavior not personality U = Uncover hidden feelings L = Listen to feedback

Managing your attitude Attitude

High

Go For It

Lets Both Win

Confidence

Medium

Lets Trade Yes Boss Run Away You in a Situation

Low

Interpersonal Relationship
Become genuinely interested in other people Call people by their names Talk in terms of the other persons interest Smile Listen

"There are two types of people -those who come into a room and say 'Well, here I am!' and those who come in and say 'Ah, there you are'. - Frederick Collins