5C003 - Learner Assignment Guidance - Handout - V1

5C003: Professional Behaviour and
Valuing People
Learner Assignment Guidance

November 2023
Explanation of the command Indicative content provided by
Assignment Question Tutor and Learner Guidance
verb CIPD
Task One
With reference to typical There are two parts to this Appraise: examine the term Definition of professional;
activities and behaviours, answer: “people professional” to professional specifications and
appraise what it means to be a 1. Define what it means to be a determine its meaning in terms of frameworks, professional
‘people professional’. professional. (Use a credible qualities and characteristics. requirements, CIPD Profession
(AC 1.1) source to define this.) Map, professional values,
2. Explain what is means to be personal values (for example
a people professional. (Use fairness, honesty, equality,
the CIPD Profession Map to inclusivity, valuing others,
describe the knowledge, evidence-based decision-
values and behaviours of making);
people professionals) concept of ‘professional
Tip: You can refer to your own integrity’. Examples of
career and role to explain the behaviours and activities of a
areas of the map most relevant people professional.
to you.
PwC 2
verb CIPD
Task One
Discuss how ethical values There are two parts to this Discuss: provide a summary of The importance of knowing one’s
underpin the work of a people question: the significance of ethical values own personal values and using
professional, including two 1. Explain what ethical values in the work of people these as a framework for
examples of how ethical values are for people professionals. professionals. behaviour and practice.
might be applied in a people Recognising (with examples)
practice context. (AC 1.2) 2. Identify TWO ethical values
that you hold and explain how personal values and beliefs
how each of these shape ways of working and work
influences your practice. relationships – and the impact of
this for colleagues.
Demonstrating professional
courage – speaking up for ethical
standpoints within the workplace
and supporting others to do the
same.
PwC 3
verb CIPD
Task One
Consider the importance of There are four parts to this Consider: reflect on the The need for people professionals to
people professionals being able answer: significance of people contribute confidently and
courageously to discussions to inform
to influence others and ensure 1. Explain two reasons why it is professionals being able to
and influence others.
that the ‘people practice voice’ is important for people influence others.
heard in an organisation, through Knowing when and how to speak up
professionals to contribute to and contribute expert opinion and
informed, clear and confident discussions. information so that the HR/L&D/OD
communication. (AC 1.3) Explain: Write this in sufficient
purpose (for example as defined by
2. Use three separate sub- detail with descriptions. It is not a the CIPD Profession Map) is clearly
headings to explain ways in short bullet list. represented and can be effectively
which: fulfilled.
a. Your contribution to discussions is Techniques for informed, clear and
well-informed (by research or engaging communication, for example:
data or evidence) gaining attention; using volume, tone,
b. Your contribution to discussions is and pace; summarising and checking
clear (by clear communication, understanding. Using listening skills
simple language or visual and questioning to understand
presentation) different viewpoints and clarify
questions. Making an evidence-based
c. Your contribution to discussions is argument; using facts and data to
engaging (by using varied support contributions. Using examples
techniques of engagement) to illustrate key points and enhance
engagement. Recognising context and
adapting content to suit the audience.
PwC 4
verb CIPD
Task One
For each of the situations below There are two parts to this Describe: explain in detail the When and how to raise issues,
(a & b), provide an example of an question: procedure that you would follow for example organisational
issue that would cause you to 1. Provide one example for in each case. policies and practices,
raise the matter to a manager (or each of scenario a) and b) organisational leadership style,
other authority) - and describe that would cause you to personal
how you would do this. raise the matter to a higher relationships, conflict style.
a. where you consider authority; and Examples of ‘matters which
something to be unethical 2. Describe the process that conflict’, for example with
(whether or not it is illegal), you would follow in each legal matters, with ethical values,
b. where you believe case. with personal values. Concept of
something contravenes ‘whistleblowing’, high-profile
legislation. (AC 1.4) examples.
PwC 5
verb CIPD
Task One
Discuss two theories or models This question requires you to Describe: provide a summary of Human and business benefits:
relating to the human and focus on inclusion or inclusivity in the main points of two theories or for example job satisfaction,
business benefits of people at the workplace. You should models relating to business and reduced dispute and conflict,
work feeling included, valued, discuss two models or theories individual benefits. corporate reputation; enhanced
and fairly treated, concluding related to the benefits of worker wellbeing, increased
your discussion with a summary inclusion to both the organisation retention and reduced turnover
of your own view of these as a whole and employees rates, reduced sickness,
benefits. (AC 2.1) themselves. Not only should you increased efficiency and
discuss the theorists’ views but effectiveness of work.
you should also give your views
on the human and business
benefits of inclusion. Relevant theory: theorists and
thinkers, for example Maslow,
McLelland, Daniel Pink, David
Rock; concepts of ‘worker
engagement’ and ‘worker
wellbeing’.
PwC 6
verb CIPD
Task One
Discuss two ways in which a For this question, you need to Describe: provide a summary of Enabling others to have a voice when
people professional can build explain – with two examples of the ways in which a people designing and delivering solutions
which impact them. Strategies for
inclusivity into a people practice methods – how people professional can build inclusivity
engaging with others in the design of
initiative at the design stage, and professionals (i.e. HR) can build into design and implementation people practice initiatives, for example;
two ways of checking inclusivity inclusivity into the design stage phases of people initiatives. discussions, email and documentary
after a people practice initiative of people initiatives, e.g. exchanges, research or consultation
is implemented. (AC 2.2) processes, policies, practices activities.
and two ways in which they can Others: for example those directly
ensure that inclusivity is impacted by the solution, those with
maintained throughout the relative insights or contributions to
implementation of initiatives. offer, partners in joint working, those
with authority or responsibility in the
area concerned.
Strategies for checking the inclusivity
of people practices: for example,
informal or formal feedback;
consultation re the extent to which the
practice reaches and embraces
different agendas and needs.
PwC 7
verb CIPD
Task Two
Reflect on your own approach to This question focuses on how Reflect: think about and Approaches, for example valuing
working inclusively and building you go about working inclusively summarise your own approach people as individuals and
positive working relationships and building positive and the methods you use to work recognising the value and
with others. (AC 2.3) relationships. Give at least two inclusively and build positive benefits of diversity; actively
examples of your own approach/ relationships at work. seeking and listening to diverse
methods to achieving this. views and opinions; building trust
and providing appropriate
support when needed; finding
opportunities to collaborate with
wider colleagues; sharing
knowledge and expertise to solve
problems.
PwC 8
verb CIPD
Task Two
Explore how the role of a people There are two parts to this Explore: research and provide a Emerging knowledge and skills
professional (specialist or question: summary of how the people required and the implications for
generalist) is evolving and the 1. Explore how the role is professional role is evolving and CPD, for example business
implications this has for your evolving – what is causing it provide your conclusions on the acumen, technology savvy,
CPD. (AC 3.1) to evolve; and implications for your CPD. specialist expertise, work skills,
collaborative working skills,
2. What this means for your remote working/working from
own CPD; how it will impact home, self-management,
the focus of your CPD communication skills.
When answering AC 3.1, you can

either focus on a generalist HR
role or a specialist role such as
L&D or Talent Acquisition, or,
furthermore, you may wish to
focus on the evolving nature of
your own role.
PwC 9
verb CIPD
Task Two
With reference to your responses In order to answer this question, Assess: consider your own People and contexts for gaining
for AC 2.3 and AC 3.1, and you should reflect on the opinion and feedback from one feedback, formal and informal
feedback on your behaviours or discussions in AC 2.3 about other person in order to reach a feedback, regular and ad hoc
performance obtained from (at working inclusively and building judgement about your strengths feedback, feedback methods and
least) one other person, assess productive relationships at work and development needs. media, feedback as incoming
your current strengths, and 3.1 which talks about the information, triangulation of
weaknesses, and development evolving role of the people received feedback, relevance
needs. Your response should professional and what that might and importance of feedback, how
include an explanation of the mean for your CPD. You need to to structure feedback, self-
feedback received and how it do this as a self-assessment but assessment methods and
has informed your self- you should also incorporate at relevant frameworks to assess
assessment. (AC 3.2) least one other person’s against. Bias issues in self-
feedback on your strengths and assessment and others’
weaknesses / development feedback.
needs. Utilising the CIPD Profession
Map.
PwC 10
verb CIPD
Task Two
In follow-up to your self- There are three parts to this Identify: to provide an answer CPD models and theory, CIPD
assessment, identify a range of question: that arrives at a minimum of 3 and other sector and
formal or informal development 1. Identify a range (at least 3 learning and development professional requirements for
activities you will undertake to formal or informal activities. CPD, for example formal and
support your ongoing development activities to informal, self-directed learning,
professional development. Your support your ongoing coaching, mentoring, work,
response should include a brief development; and applying learning as appropriate,
description of your chosen shadowing, skills practice,
activities and your reasons for 2. Provide a brief description of investigation and research,
selecting them. (AC 3.3) the activity; and reading, blogs, webcasts, videos,
3. Give your reasons for social media discussions and
selecting those activities. forums, conferences, training
courses, on-job and off-job
learning, characteristics of a
good-practice CPD plan, how to
complete a CPD plan.
PwC 11
verb CIPD
Task Two
Reflect on the impact of three To answer this question you may Reflect: think about and Concept and theory of reflective
previous learning activities (i.e., present your reflections, summarise how the three practice, outputs of reflection (for
not the activities planned at Q4 attached to your assignment, as learning activities impacted on example, records, plans),
above) on your behaviour and either: your behaviour and performance evaluating/measuring behaviour
performance. The selected • Your own format CPD record, at work. changes, evaluating/measuring
activities may be any edited to include just the performance changes, checking
formal/planned or three selected activities, or changes are positive and meet
informal/unplanned activities intended outcomes, impact on
undertaken in the last 12 • A report (or reports) from the own performance and behaviour.
months, which you consider to CIPD ‘my CPD reflections’
have impacted your behaviour tool.
and performance. (AC 3.4)
PwC 12
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5C003: Professional Behaviour and

Learner Assignment Guidance

When answering AC 3.1, you can

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