Middle East and Africa 2023 – Marriott Resort Palm Jumeirah Dubai

Stewarding Balanced Scorecard

LEAD
GOAL / 2023 METRIC WEIGHTING SUPPORTING INITIATIVES U P SP K
(GM BSC METRIC)
1. MILUX Breakfast Guidelines
ITR 10% 2. Quality Leaders & MILUX Performance Excellence Guidebook < 72% 72% 72.5% 73%
3. AMPLIFY Roadshows
Elite App 10% < 67.4% 67.4% 67.6% 68.2%
GSS ITR + EA 4. Culinary Talent Programs

F&B Satisfaction 10% < 73.2 % 73.2% 73.5% 74.4%

1. The Source - F&B Marketing Playbook

2. EMEA F&B Incentive Program
3. Mobile Dining Implementation
4. "Its up to you" Entrepreneurship Program
5. EMEA Partnership Compliance
NEW : Food Revenue 10% Total Sales 6. Menu Engineering Tools < -5% >=-5% > = 0% >+3%
7. In Room Dining Guideline Implementation

1. MILUX Breakfast Guidelines

DM Inspection and 20% Inspection Report
2. Culinary Talent Programs
3. MSB F&B Program Compliance Below 90 90 – 95
A GREEN A GOLD
Compliance 4. In Room Dining Guideline Implementation
Rating Rating

1. Food Waste Program Best Practice Platform 12 + Validation

Sustainable Operation /
Sustainability 20%
GOP
2. Food Waste Recording into MESH System Less then 6 7 to 8 12 of Reduction by
3. Sustainable Sourcing 10% Average

1. Independent R&B Receuitment and Compensation Program

2. Culinary Training Platform
Leadership Index 10% Leadership Index >= 70 70 - 79 80 - 90 <= 90

1. Business Plan / Budget 2023

Kitchen – Operating 2. Par Stock and Inventory
Operating Cost from
Supplies Expenses (Better 10%
monthly P&L
3. Storage and Material Control < =0 % > = 0% > + 5% > + 10 %
than Budget)
 Middle East and Africa 2023 – Marriott Resort Palm Jumeirah Dubai
Stewarding Balanced Scorecard – “YTD”
METRIC WEIGHTING U P SP K YTD

ITR 10% <67.1 67.1 < 67.6 67.6 < 68.7 68.7 +

Elite Appreciation 10% < 67.6 67.6 < 69.1 69.1 < 70.1 70.1+

F&B Satisfaction 10% < 55.5 55.5 < 56.4 56.4 < 57.2 57.2 +

Food Revenue 10% < -5% > = -5% > =0% > +3%

< 90
DM Inspection and Compliance 20% 90 – 95 A GREEN A GOLD

Sustainability 20% <6 7-8 12 12+

Leadership Index 10% >= 70 70 - 79 80 - 90 <= 90

Kitchen Operating Supplies Expenses 10% < =0 % > = 0% > + 5% > + 10 %

2023 Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

ITR

Elite Appreciation

F&B Satisfaction

Food Revenue 52.7%

DM Inspection and
Compliance

Sustainability

Leadership Index

Kitchen Operating Supplies

and Expenses