CONFLICT MANAGEMENT

John Arwin Manaloto

People are the most important

Asset in any organization.

Why? Everything you will ever

need will come from GOD but will pass through People.

WHAT GOOD THINGS COME FROM PEOPLE?

IDEAS, PLANS &

STRATEGIES

TIME & ENERGY MONEY & OTHER

RESOURCES

WHAT BAD THINGS COME FROM PEOPLE?

CRITICISM PASSIVE RESISTANCE ACTIVE OPPOSITION

How do you maximize the good and minimize the bad from People?
It begins with the Leaders

Attitude towards People.

Questions to ask yourself?

Do you see people primarily

as Problems or Opportunities?

Do you speak to people with

Gentleness?

Do you treat people with Respect or

Condescension?

Key Thoughts on People Relations

Everyone is a potential

Winner.
Some

are just disguised as Losers. Some are just slower than others.

Key Thoughts on People Relations

Every potential winner

still needs you to Guide them.

They

need modeling. They need mentoring. They need monitoring.

Key Thoughts on People Relations

Everyone wants to feel needed &

appreciated.
People

who feel good about themselves produce good results.

Discouraged

people behave poorly & produce bad results.

Key Thoughts on People Relations

No one likes to be publicly

humiliated.
Praise

in public, but criticize in private. Catch people doing something right, instead of something wrong.

The Best Minute I spend is the

one I invest in People.

(Ken Blanchard)

Prioritize People-work over

Paper-work.

In spite of your best efforts,

problems will still arise, and it usually comes in the form of PEOPLE!

Your best asset is also your biggest

problem!

PROGRESSION

The Longer you wait, The worse it gets. The Longer you wait, The harder it is to resolve it. The Longer you wait, The more difficult it is to go back to what it was before.

Learning to Handle CONFLICT in Ministry

Conflict is inevitable in any setting with any relationship.

Where two or three are gathered, there will be conflict in their midst. (Unauthorized Paraphrase)

Conflict Management Style #1 THE TURTLE

Key Characteristic: DENIAL Key Response: AVOID

Key Aim: TO WEATHER THE STORM

Favorite Statement: What conflict?

Conflict Management Style #1 THE TURTLE

Refuses to even consider the fact that a

conflict exists and would prefer that others do the same. Because of this, he refuses to dialogue and gather information to fix it.
withdraw, delay, hope & pray

Key Strategies: Flee, avoid, deny, ignore, Leadership Qualities: Passive & timid,

tends to spiritualize everything

Conflict Management Style #2 THE SHARK

Key Characteristic: COMPETITION Key Response: FORCE

Key Aim: TO WIN AT ALL COST

Favorite Statement: Its my way or no

way.

Conflict Management Style #2 THE SHARK

He is impatient with dialogue and information

gathering and would rather everyone just submits.

Key Strategies: Compete, coerce, control, fight,

outwit, outdo
Leadership Qualities: Authoritarian, seeks to

maintain the status quo, feels threatened by any act of defiance and so will quash it all the time

Conflict Management Style #3 THE TEDDY BEAR

Key Characteristic: GIVE IN Key Response: ACCOMODATE

Key Aim: TO KEEP THE PEACE

Favorite Statement: Whatever you say.

Conflict Management Style #3 THE TEDDY BEAR

Interested in others approval and would

rather others insist on their way.

Key Strategies: Agree, give in, appease,

flatter
Leadership Qualities: Ineffective in any

group discussion because he doesnt have a solid opinion, could be easily swayed either way

Conflict Management Style #4 THE FOX

Key Characteristic: TOLERATE Key Response: COMPROMISE

Key Aim: GIVE EACH ONE A MEASURE

OF VICTORY
Favorite Statement: Meet me half way.

Conflict Management Style #4 THE FOX

Tolerates the exchange of ideas but finds this

uncomfortable so he would rather bargain quickly.

Key Strategies: Reduce the expectations and Split

the difference
Leadership Qualities: Good negotiator, cautious

but open, urges everyone to speak out but not too much

Conflict Management Style #5 THE OWL

Key Characteristic: COOPERATION Key Response: DIALOGUE

Key Aim: COLLABORATION BETWEEN

ALL PARTIES
Favorite Statement: My preference isBut

what is yours?

Conflict Management Style #5 THE OWL

Focuses heavily on information gathering

and always prefers collaboration over compromise.

Key Strategies: Gather information,

dialogue openly, explore alternatives

Leadership Qualities: Focuses on the process,

open to change & growth

High Concern for Personal Goals

SHARK:
Win-Lose Values goal over relationships
Low Concern For Relationships

OWL:
Win-Win Values both goal & relationship

FOX:
Win some-Lose some Values both but is willing to sacrifice certain aspects of either under certain circumstances

High Concern For Relationships

TURTLE:
Lose-Lose Low concern for either goal or relationship

TEDDY BEAR:
Lose-Win Values relationships Over goal

Low Concern for Personal Goals

Which animal are you?

Turtle

Shark

Teddy Bear
Owl

Fox

Which animals do you have in your Leadership Team?

Turtle

Shark

Teddy Bear
Owl

Fox

GO TO THE ROOT!

False Humility