Classification: Public

Process Study on DMC

For
Hindustan Unilever Limited,
Jammu
By
Cholamandalam MS Risk Services Ltd.

JUN 2023
LEADERS IN RISK
ENGINEERING
AND HSSR SOLUTIONS
AN ISO 9001:2015 CERTIFIED CONSULTING AND
TRAINING ORGANISATION

1
Introduction

 Chola MS has assigned Mr. Firdous Ahmad Reshi as Driver Management Center (DMC) counselors.

2
Objective
 To improve the efficiency of the DMC operation and achieve 100% counseling of drivers in a progressive manner.
 To identify the actual available time for counseling for each driver.
 To identify the actual available time for checking the vehicle.

Scope
 To study the process of Factory operation and transportation.
 To study the available time of drivers for counseling and vehicle inspection.
 Focus on repeated vehicles and drivers.

Methodology
Preparation
Site visit at Discussion with
and submission
DMC Jammu logistics team
of the process
Depot at the site
document

3
 Introduction of HUL Jammu Depot
 Hindustan Unilever Limited Jammu Depot Factory has no warehouses at any
locations, and the primary warehouse is at Jammu Depot beside the factory.
(Refer to Slide 5) Overall operation is Mostly from
 Linfox Company is handling the operations in Jammu Depot (after 5 to 6 months). 07:00 Hrs to 23:00 Hrs working in 2
shifts(some operation in night
 90 to 100 people work during the day and 20 to 30 work at night at the Jammu 23:00 to 7:00)

Depot Factory. A shift 07:00 to 15:00

Hrs
 Primary and secondary operations are taking place in the warehouse.
B Shift 15:00 to 23:00
 In the present time, Primary & Secondary operations are taken care of by HUL, But Hrs
in the future both operations by Linfox Company. C Shift 23:00 to 7:00
 Raman roadways. Western carrier, Amit packaging transporter, Anva logistic, Hrs

Mehta transport who handles all Secondary movement.

 At present Jammu Depot Depot has 27 loading/unloading bays.

4
Transport Operations- Jammu Depot

Transport Operation in Jammu

Depot

Operated by Bhagwati Primary Secondary Operated by HUL

There are 08-14 outbound trucks &

There are 08-10 trucks coming
Tankers coming to HUL factory, from
to Jammu Depot DC, for
various locations every day for loading.
unloading.
Covers all parts of JK

Open & Close vehicles. Most Detailed flow chart of local

drivers are Hindi Speaking.
and upcountry movement is
given on the next slide
Transport Operations-Secondary operation (Jammu Depot)
 HUL operates all the Secondary Operations.
 15-25 Vehicles are local and 30-45 Vehicles are required a day for Upcountry in Secondary Operations.
 Major Locations and the vehicle requirements
 All over JK
 10% of vehicles are dedicated, and 90% of the Vehicles are market hired.
 50% are open and 50% are containers
 Peak load dates are 01 to 15 and 25 to 30.
 Peak loading time is 08:00 pm to 04:00 PM.
 A TAT of 03 Hrs is being followed for the loading of vehicles.
 The vehicle has to move to various loading bays to complete loading across all warehouses.
 Minimum load dates are 16 to 24
Transport Operations-Secondary operation (upcountry movements)
No dedicated route was
The whole supply will be defined for the trucks. The TAT
made from the Jammu for the vehicles at each
Depot in the JK state. location was established by
HUL.

Approximately 10-15
vehicles will be loaded in Turks & container Both 50-50
24 hours
Upcountry
movements
Mostly 5 transporters are
Bhagwati vehicles are
operating.
dedicated vehicles and others
(Varun,Satpal,Bhagwati,Ne
market hire vehicles.
w nation roadways.)

All the drivers who are working

in outbound operations are
Hindi -speaking drivers.
PROCESS FOR SECONDARY OPERATIONS
Demand The vehicle and driver
Loading
received from HUL plans for report to the security
requirement person at the gate
the Customer to the vehicles
Handle HUL
HUL

The driver puts the The security

Security person
vehicle at the The driver is person checks the
check the vehicle
loading point with given a loading under the guide
documents of both
the help of the slip& vehicle the vehicle and the
lance of HUL
traffic marshal checklist. driver.
vehicle checklist

Then the vehicle

The vehicle is loaded
After that, the waits for invoice The vehicle moves to
drivers do lovi the security gate for
at multiple bays as generation, which the final check and
per customer global training & takes approximately moves to the
requirements. It Counseling In DMC 1 Hour. designated place.
takes 3-4 Hrs to load. Office.
8
Transport Operations-Primary operation
 HUL operates all the Primary Operations.
 10-15 Vehicles daily come to Jammu Depot from various locations for Primary Operations.
 Major Locations and the vehicle movement
 Jammu – 5 per day
 Srinagar – 7 per day
 Leh– 1 per day
 Kargil – 2 per day

 Most of the vehicles come to the Jammu Depot depot directly. Few containers are loaded at both
factories Directly.
 50:50 is the Ratio of Open and Closed Vehicles.
PROCESS FOR PRIMARY OPERATIONS
(Jammu Depot)
As per the
Before entering
availability of
HUL receives the the depot, Vehicle reports
unloading dock
details of the vehicles halt at at the gate.
the vehicle is
vehicle coming. the highway and
told to reach
inform the HUL.
depot

Vehicle and
The vehicle The driver documents inspected
The driver is
moves to the reports to the by the Security of
assigned an
unloading bay HUL in charge. Black Honda
unloading bay.
as assigned. Company.

Then the vehicle The vehicle moves to

The vehicle is waits for receipt
unloaded. It the security gate for the
generation, which final check and out from
takes 3-4 Hrs to takes approximately
Unload. the factory premises.
1 Hour.
10
11
Driver Management Centre – Process flow (Jammu Depot
DC)

DMC counselor Randomly After the inspection, the

The vehicle and driver report
checks the sample vehicles DMC counsellor escalates
to the security person at the
based on the inspection the vehicle issues to the HUL DMC counselor
gate
pattern of Virtual DMC. representative by mail. will give TBT &
DDT to drivers
on various
Topics.
The driver puts the vehicle at The pre- or post-trip Minimum 2
the loading point with the counseling for drivers will be TBT sessions
The security person checks
help of traffic marshal and determined by the DMC should be
the documents of both the
than come to lovi global counselor. However, the covered by the
vehicle and the driver.
training & Pre or Post percentage of the trip (pre- DMC counselor
counseling. 100%, post-0%) in one sift.

The security person check

the vehicle under the guide Security feeds the data into
lance of HUL vehicle the Resister & chacklist.
checklist.
13
DMC Activities

Sl. No. Activities Carried Out Time Duration (in min)

1 Basic Vehicle Fitness for Journey 05

•Verification of Documentation
a)Registration Certificate, Fitness certificate, Permit & national
2 permit, PUC, Insurance, Road tax, etc.) 10
b)Driver (Driving license, Driver Induction Training, Driving History
etc.)
c)Documents detailing the load carried by the Vehicle.

Driver Counseling
- Pre Journey Counseling based on the JRM Report
3 - Post Journey Counseling based on the data from the GPS 20
- Face to Face talk on the Personal issues with the driver

Total Time Duration per driver 35 minutes per driver

14
Basic vehicle fitness-Proposed NO-GO criteria

Vehicle Documents: Vehicle Checklist:

 Registration Certificate  Seat Belt

  Shackle, “U” Bolts and Body mountings

Valid Fitness Certificate
 Steering system
 Tax Certificate
 Tires / Brakes / Suspension / Chassis
 All India Vehicle Permit
 Mirrors
 Pollution Check
 Lights / gauges
 Valid Insurance
 Reverse Horn
 Fire – Extinguisher & speed governor certificate.
 Truck floor should be reasonably flat, no breakage

and no holes in the floor

RECOMMENDATION

 DMC be shifted next to the transporter’s room as 100% of drivers of

secondary movement visit the transporter’s room to collect the
loading slip.
 Hygienic toilets, drinking water, and proper rest area be provided to
the drivers.
 Driver’s waiting time is 60 minutes after loading and unloading while
waiting for invoice generation to be utilized to conduct the DDT.
The driver should also use all the PPE (Reflective jacket, Hamlet, etc)

16
 Jammu Depot DC-Action Points
Infrastructure to be provided by the HUL to DMC counselor. The DMC facility report in Jammu Depot DC is attached for further
action.

Focus on Primary & secondary both TBT will be given for drivers and
distribution (Drivers and vehicle Randomly vehicle inspection will be done
inspection) by VDMC for operations.

ACTION
POINTS
Vehicle Target-10 per day • Shift timing of DMC counsellor should be 09:00 Hrs
Driver Target-100% Per Day to 17:00 Hrs & 2nd shift 12:00 to 20:00 as most of
TBT-2 sessions per sift the vehicle reports during that time.
DMC counsellor should cover all dedicated • Recommended to have Daily shifts from 7:00 to
vehicles in the next 30 days 15:00 Hrs.& 15:00 Hrs to 23:00 Hrs.
Classification: Public
18

Cholamandalam MS Risk Services Ltd.

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No. 2, McNichols Road,
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Phone: 044-43665010, 43665056, 43665057

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