TOPIC 1: TOURISM ISSUES

The Bright Future of T&H

1. Early Retirement
2. Longer Life Span
3. Shorter Work Week
4. Greater Disposable Income
5. Greater Mobility
6. Smaller Families
Business Issues

1. Marketing
2. Legal
3. Human Resources
4. Operations
5. Consumer Affairs
Marketing
1. Changing Demographics
- population of developed countries is aging.
- service providers adjust service products to changing preferences.

2. Changing Vacation Patterns

- vacations becoming shorter and more frequent.
Marketing
3. Market Segmentation
4. Frequent Guest Programs
5. Maturation in segments of the Fast-Food Industry
Marketing
6. Consolidation in the Commercial Lodging Industry
Legal Issues
1. Liquor Liability

2. Ethics in the T&H industry

- Ethics deals with the study of codes of moral conduct practiced by individuals/groups.
- Business Ethics application to relationships, activities, and discussions by individuals
in business or industry.
Human Resources Issues
1. Sexual Harassment

2. Employee Turnover

3. Employee Assistance Plans

Human Resources Issues
4. Employee Empowerment
Operations Issues
1. Automation

2. Smoking/Nonsmoking Areas

3. Sanitation and Public Health

Operations Issues
4. Recycling Solid Wast