OMC INOT (Incident Notification) and Escalation

OMC Area-1
Dear to Sumbagsel Team,

Incident Multiple Site Down

Initial Severity (svc): MAJOR

Severity
Current Severity (svc): MAJOR
Based on PoV Subscriber
TT No: IMT000002127518
Ticket Ext: IMT000002127515
TT Agg. No: -

Escalation: Escalation
Severity SLA Escalation Escalation to: Manager ENOM
Previous Escalation: Regional Lead Based on Escalation Matrix Non
Level MTTR BAU
Next Escalation: Manager Reg

Incident Start Time: 2024-04-03 14:41:48

Incident End Time:-
Aging
Critical <4 jam
Aging: 1 hour 6 minutes

Project Director Total Impacted: Based on total incident time

1. NE : 2 NE | 2300 Site

Major <8 jam Manager ENOM,

2. Subscriber: MAJOR
3. Revenue Loss: MAJOR

Manager Reg Index Scoring:

Final Score: 0.63 (MAJOR)

Minor <12 jam Regional Lead

Top 3 Site Priority:
(Class)|Site ID|Subscriber|RevenueLoss
1. (D) SM01 | Major | Major
2. (P) SM07 | Major | Major

Low <24 jam NOP Officer, NOP 3. (G) SM16 | Major | Major

Leader
Root Cause Category: Transport
Root Cause Tier 1: Transport TSEL

Mains Fail Alarm:

Mains Fail Percentage: 0.00% (0 of 13)

Transport Alarm(s):
No One

To: GroupOMCArea-1

PIC:
- Fikri (081212085726)