Improving

Productivit
y and
Employee
Commitme
nt
Chapter 8

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  The importance of productivity improvement.
 Suggestion schemes.
 Quality control circles.

Preview  Techniques in quality management.

 Ways to get feedback from employees.
 The issues relating to career management.
 Managing talented employees.
 Communicating with employees.

Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.

 OUTPUT
PRODUCTIVITY = ––––––––
INPUT

Productivit To improve productivity, organizations try to do

more with less.
y They may maintain the quantity of input, yet
increase the output.
OR
They may reduce the input and yet be able to
increase the output.

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 Productivity techniques require an
organizational culture in which:
Suggestion  Everybody trusts each other

Schemes  There is open communication

 There is teamwork
 There is effective industrial relations

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 A suggestion scheme is a means for
channelling workers’ ideas on how to
improve work processes.
Suggestion
Schemes
(cont.)

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Suggestion
Schemes
(cont.)

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Suggestion
Schemes
(cont.)

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 A quality control circle is a group of workers
who meet regularly in order to identify,
Quality analyse and solve work-related problems.

Control
Circles

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 QCCs consist of 5–15 volunteers from the
Quality same department/section/unit.

Control The members meet regularly to identify,

analyse and find a solution to a problem
Circles relating to their work.

(cont.) The members make an oral presentation

of their solution to the management
before implementing it.

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 Total “The objective of Total Quality is to
create an organization where
Quality everyone is working to make that
Managemen organization the best in its field.”
t David Hutchins in Achieve Total Quality,
1992.

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 Total Techniques Used in TQM
Quality 5S: Seiri, Seiso, Shitsuke, Seiton and
Seiketsu
Managemen Benchmarking
t (cont.) ISO Certification

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 Committed employees:
Encouragin Want their organization to succeed.
g Want to help their organization to
Commitme succeed.
Will take the initiative and ‘walk the
nt extra mile’ to ensure the success of
their organization.

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 To encourage commitment,
organizations must:
Encouragin Recruit the right people
g Provide appropriate training so that
employees can perform well
Commitme Pay employees at fair rates
nt (cont.) Reward employees who perform well
Implement fair systems, including
disciplinary systems

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 Beyond establishing fair and acceptable
Encouragin human resource management systems,
employers can take action to find out:
g What do employees want?
Commitme Which organizational policies are
causing problems to employees?
nt (cont.) What keeps employees happy and
what does not?

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 To find out employees’ thoughts on a
range of matters, employers conduct
Encouragin formal opinion/attitude surveys.
g Common topics included in a survey
relate to satisfaction with:
Commitme Their jobs,
nt (cont.) The supervision they receive,
Their understanding of the
company’s vision and mission

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 Common topics included in a survey
Encouragin relate to satisfaction with:
Their terms and conditions of service,
g Their physical work environment,
Commitme The existence of discrimination or

nt (cont.) harassment at the workplace, and

The training and career development
opportunities offered by the employer.

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 Who is responsible for an employee’s
career?
Career A career may be a series of promotions
within an organization.
Managemen
A career may be a series of jobs, each
t at a higher level, in a variety of
organizations.
Career management or employability?

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 Succession planning
Career
Glass ceilings
Managemen
Management of expatriates
t Issues
Talent management

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 Succession planning is a systematic
Career technique for ensuring top management
and other key positions can be filled
Managemen quickly in the event of the unexpected
loss of a senior officer.
t Issues
(cont.) Succession planning is a form of risk
management.

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 Communications with employees can be
Communicati in the form of:
Townhall meetings
on with Departmental level meetings
Employees Emails
Company handbooks

Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.

  The importance of productivity improvement.
 Suggestion schemes.
 Quality control circles.

Review  Techniques in quality management.

 Ways to get feedback from employees.
 The issues relating to career management.
 Managing talented employees.
 Communicating with employees.

Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.