Test Launch Findings

Summary
🔶Milestone: Test run tablet system with friends and family

Actions to achieving this milestone:

● Purchased tablets
● Tablets were installed
● Trained all staff to use tablet system
● Created a troubleshooting plan
● Sent flyer to friends and family
Overview

We conducted a survey for the 50 customers that participated in our test launch.
For the test launch, we asked the customers to engage with the newly
implemented tablets, as if they were participating in a typical restaurant
experience. The customers were sent a digital survey after their experience
ended.
Findings

Quality Standard: Customer wait time in

lobby with be 10 minutes or less

Quality Standard: 98% order accuracy

Findings

Quality Standard: Average ticket time

for appetizers will be 12-15 minutes
(82% of customers ordered an
appetizer)

Quality Standard: Less than 5% of

customers who use the tablets will
report technical difficulties
Next Steps

Troubleshoot technical difficulties by contacting Tablet company for more

troubleshooting ideas.

Comments from customers:

● The screen froze
● It was glitchy
● It kept freezing but after the waiter did a reboot it was fine
● It froze up a couple times
Next Steps

Decrease average wait time in looby.

● Increase table turnaround time