TEMPLATE

ABOUT THE HOSPITAL

NAME:
BED CAPACITY:
AVERAGE OCCUPANCY: <30 >30
SCOPE OF CLINICAL SERVICE:
Single/ Multi speciality
TOTAL EMPLOYEES:
 SCOPE OF INITIAL ASSESSMENT
• To understand the working culture/
organization structure of the hospital
• To learn the priorities/ pain points of the CMD
• To identify gaps in overall administrative
process
• To develop a necessary action plan for
improvement
 Strengths/ Positives
• Superior location or geographic advantage
• Adequate resource (Materials/Equipments)
• Interpersonal communication (Staff & Patient)
• Willingness to learn/ Improve among staff.
• Special expertise (Super Speciality)
• Structured internal process
• Good Housekeeping practices
• Good Documentation practice
• Un interrupted power supply
• Detailed tariff system
• Structured HIS
• Efficient Billing
• Sufficient manpower
• In-house diagnostic services
• Good nursing practice
• Hospital infrastructure
• Advanced Technology(Patient monitoring system/automated laboratory)
• Safety features(patient/infrastructure/staff)
 CMD - PRIORITIES
ST
FIR

ND
CO
SE

RD
THI
 Gap Analysis

Process Quality Facility &

BME Training Insurance
Related Assurance Maintenance
 What CLUTCH Aim’s to do?
• Process improvement
• Cost management
• Revenue generation
• Certification/ Accreditation
• Optimum utilization of available resources
• Enhance brand culture
• Training and Development
 ACTION PLAN - OPERATIONS

1ST MONTH 2ND MONTH 3RD MONTH

RECEPTION
• FEEDBACK FORM
ACTION PLAN - OPERATIONS
MONTH 1
VISIT 1 VISIT 2

MONTH 2
VISIT 1 VISIT 2

MONTH 3
VISIT 1 VISIT 2
ACTION PLAN - QUALITY
MONTH 1
VISIT 1 VISIT 2

MONTH 2
VISIT 1 VISIT 2

MONTH 3
VISIT 1 VISIT 2
ACTION PLAN - BME
MONTH 1
VISIT 1 VISIT 2

MONTH 2
VISIT 1 VISIT 2

MONTH 3
VISIT 1 VISIT 2
 ACTION PLAN – HR
MONTH 1
VISIT 1 VISIT 2

MONTH 2
VISIT 1 VISIT 2

MONTH 3
VISIT 1 VISIT 2
ACTION PLAN - INSURANCE
MONTH 1
VISIT 1 VISIT 2

MONTH 2
VISIT 1 VISIT 2

MONTH 3
VISIT 1 VISIT 2
 SUPPORTIVE MEASURES-CLUTCH
• Samples of signage's
• Samples of forms/ records/ registers
• Samples of posters
• Training sessions & modules
• Payroll software
• Preventive maintenance plan
RECOMMENDATIONS