eleventh edition

organizational behavior

stephen p. robbins
 Chapter
Chapter44

Personality and
Emotions

ORGANIZATIONAL BEHAVIOR
S T E P H E N P. R O B B I N S
E L E V E N T H E D I T I O N
© 2005 Prentice Hall Inc. WWW.PRENHALL.COM/ROBBINS PowerPoint Presentation
All rights reserved. by Charlie Cook
 After
After studying
studying this
this chapter,
OBJECTIVES
chapter,
you
you should
should be
be able
able to:
to:
1. Explain the factors that determine an
individual’s personality.
2. Describe the MBTI personality framework.
LEARNING

3. Identify the key traits in the Big Five

personality model.
4. Explain the impact of job typology on the
personality/job performance relationship.
5. Differentiate emotions from moods.
6. Contrast felt versus displayed emotions.

© 2005 Prentice Hall Inc. All rights reserved. 4–3

 After
After studying
studying this
this chapter,
O B J E C T I V E S (cont’d)
chapter,
you
you should
should be
be able
able to:
to:
7. Explain gender-differences in emotions.
8. Describe external constraints on emotions.
9. Apply concepts on emotions to OB issues.
LEARNING

© 2005 Prentice Hall Inc. All rights reserved. 4–4

 What
What is
is Personality?
Personality?

Personality
The sum total of ways in which an individual reacts
and interacts with others.

Personality Traits
Enduring characteristics Personality
Personality
that describe an Determinants
Determinants
individual’s behavior. • •Heredity
Heredity
• •Environment
Environment
• •Situation
Situation

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 The
The Myers-Briggs
Myers-Briggs Type
Type Indicator
Indicator

Myers-Briggs Type Indicator (MBTI)

A personality test that taps four characteristics and
classifies people into 1 of 16 personality types.

Personality
PersonalityTypes
Types
• •Extroverted
Extrovertedvs.
vs.Introverted
Introverted(E(Eor
orI)I)
• •Sensing
Sensingvs.
vs.Intuitive
Intuitive(S
(Sor
orN)
N)
• •Thinking
Thinkingvs.
vs.Feeling
Feeling(T
(Tor
orF)
F)
• •Judging
Judgingvs.
vs.Perceiving
Perceiving(P(Por
orJ)J)

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 Myers-
Myers-
Briggs
Briggs
Sixteen
Sixteen
Primary
Primary
Traits
Traits

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 The
The Big
Big Five
Five Model
Model of
of Personality
Personality Dimensions
Dimensions
Extroversion
Sociable, gregarious, and assertive

Agreeableness
Good-natured, cooperative, and trusting.

Conscientiousness
Responsible, dependable, persistent, and organized.

Emotional Stability
Calm, self-confident, secure (positive) versus nervous, depressed,
and insecure (negative).

Openness to Experience
Imaginativeness, artistic, sensitivity, and intellectualism.

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 Major
Major Personality
Personality Attributes
Attributes Influencing
Influencing OB
OB
 Locus of control
 Machiavellianism
 Self-esteem
 Self-monitoring
 Risk taking
 Type A personality

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 Locus
Locus of
of Control
Control
Locus of Control
The degree to which people believe they
are masters of their own fate.

Internals
Individuals who believe that they
control what happens to them.

Externals
Individuals who believe that
what happens to them is
controlled by outside forces
such as luck or chance.

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 Machiavellianism
Machiavellianism

Machiavellianism (Mach)
Degree to which an individual is pragmatic,
maintains emotional distance, and believes
that ends can justify means.

Conditions
ConditionsFavoring
FavoringHigh
HighMachs
Machs
••Direct
Directinteraction
interaction
••Minimal
Minimalrules
rulesand
andregulations
regulations
••Emotions
Emotionsdistract
distractfor
forothers
others

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 Self-Esteem
Self-Esteem and
and Self-Monitoring
Self-Monitoring

Self-Esteem (SE)
Individuals’ degree of liking
or disliking themselves.

Self-Monitoring
A personality trait that measures
an individuals ability to adjust
his or her behavior to external,
situational factors.

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 Risk-Taking
Risk-Taking
 High Risk-taking Managers
– Make quicker decisions
– Use less information to make decisions
– Operate in smaller and more entrepreneurial
organizations
 Low Risk-taking Managers
– Are slower to make decisions
– Require more information before making decisions
– Exist in larger organizations with stable environments
 Risk Propensity
– Aligning managers’ risk-taking propensity to job
requirements should be beneficial to organizations.

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 Personality
Personality Types
Types
Type A’s
1. are always moving, walking, and eating rapidly;
2. feel impatient with the rate at which most events take place;
3. strive to think or do two or more things at once;
4. cannot cope with leisure time;
5. are obsessed with numbers, measuring their success in
terms of how many or how much of everything they acquire.

Type B’s
1. never suffer from a sense of time urgency with its
accompanying impatience;
2. feel no need to display or discuss either their achievements
or accomplishments;
3. play for fun and relaxation, rather than to exhibit their
superiority at any cost;
4. can relax without guilt.
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 Personality
Personality Types
Types

Proactive Personality
Identifies opportunities,
shows initiative, takes
action, and perseveres
until meaningful change
occurs.
Creates positive change
in the environment,
regardless or even in
spite of constraints or
obstacles.

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 Achieving
Achieving Person-Job
Person-Job Fit
Fit

Personality-Job Fit
Theory (Holland)
Personality
PersonalityTypes
Types
Identifies six personality
types and proposes that ••Realistic
Realistic
the fit between personality ••Investigative
Investigative
type and occupational
••Social
Social
environment determines
satisfaction and turnover. ••Conventional
Conventional
••Enterprising
Enterprising
••Artistic
Artistic

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 Holland’s
Holland’s
Typology
Typologyof
of
Personality
Personality
and
and
Congruent
Congruent
Occupations
Occupations

E X H I B I T 4–2
E X H I B I T 4–2

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 Relationships
Relationships
among
among
Occupational
Occupational
Personality
Personality
Types
Types

Source: Reprinted by special permission of the publisher, Psychological

Assessment Resources, Inc., from Making Vocational Choices, copyright 1973, E X H I B I T 4–3
1985, 1992 by Psychological Assessment Resources, Inc. All rights reserved. E X H I B I T 4–3

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 Emotions-
Emotions- Why
Why Emotions
Emotions Were
Were Ignored
Ignored in
in OB
OB
 The “myth of rationality”
– Organizations are not emotion-free.
 Emotions of any kind are disruptive to
organizations.
– Original OB focus was solely on the effects of strong
negative emotions that interfered with individual and
organizational efficiency.

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 What
What Are
Are Emotions?
Emotions?

Affect
Affect
AAbroad
broadrange
rangeof
ofemotions
emotions
that
thatpeople
peopleexperience.
experience.

Emotions
Emotions Moods
Moods
Intense
Intensefeelings
feelingsthat
thatare
are Feelings
Feelingsthat
thattend
tendtotobe
be
directed
directedat
atsomeone
someoneor or less
lessintense
intensethan
than
something.
something. emotions
emotionsandandthat
thatlack
lackaa
contextual
contextualstimulus.
stimulus.

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 What
What Are
Are Emotions?
Emotions? (cont’d)
(cont’d)

Emotional Labor
A situation in which an employee expresses
organizationally desired emotions during
interpersonal transactions.
Emotional Dissonance
A situation in which an employee
must project one emotion while
simultaneously feeling another.

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 Felt
Felt versus
versus Displayed
Displayed Emotions
Emotions

Felt Emotions
An individual’s actual emotions.

Displayed Emotions
Emotions that are organizationally
required and considered appropriate
in a given job.

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 Emotion
Emotion Continuum
Continuum
 The closer any two emotions are to each other on
the continuum, the more likely people are to
confuse them.

E X H I B I T 4–4
Source: Based on R.D. Woodworth, Experimental Psychology (New York: Holt, 1938).
E X H I B I T 4–4

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 Emotion
Emotion Dimensions
Dimensions
 Variety of emotions
– Positive
– Negative
 Intensity of emotions
– Personality
– Job Requirements
 Frequency and duration of emotions
– How often emotions are exhibited.
– How long emotions are displayed.

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 Gender
Gender and
and Emotions
Emotions
 Women
– Can show greater emotional expression.
– Experience emotions more intensely.
– Display emotions more frequently.
– Are more comfortable in expressing emotions.
– Are better at reading others’ emotions.
 Men
– Believe that displaying emotions is inconsistent with
the male image.
– Are innately less able to read and to identify with
others’ emotions.
– Have less need to seek social approval by showing
positive emotions.
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 External
External Constraints
Constraints on
on Emotions
Emotions

Organizational
Organizational Cultural
Cultural
Influences
Influences Influences
Influences

Individual
Individual
Emotions
Emotions

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 Affective
Affective Events
Events Theory
Theory (AET)
(AET)
 Emotions are negative or positive responses to a work
environment event.
– Personality and mood determine the intensity of the
emotional response.
– Emotions can influence a broad range of work performance
and job satisfaction variables.
 Implications of the theory:
– Individual response reflects emotions and mood cycles.
– Current and past emotions affect job satisfaction.
– Emotional fluctuations create variations in job satisfaction.
– Emotions have only short-term effects on job performance.
– Both negative and positive emotions can distract workers
and reduce job performance.
© 2005 Prentice Hall Inc. All rights reserved. 4–27
 Affective
Affective Events
Events Theory
Theory (AET)
(AET)

Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New E X H I B I T 4–5
Challenge for Managers,” Academy of Management Executive, February 2002, p. 77.
E X H I B I T 4–5

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 OB
OB Applications
Applications of
of Understanding
Understanding Emotions
Emotions
 Ability and Selection
– Emotions affect employee effectiveness.
 Decision Making
– Emotions are an important part of the decision-making
process in organizations.
 Motivation
– Emotional commitment to work and high motivation
are strongly linked.
 Leadership
– Emotions are important to acceptance of messages
from organizational leaders.

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 OB
OB Applications…
Applications… (cont’d)
(cont’d)
 Interpersonal Conflict
– Conflict in the workplace and individual emotions are
strongly intertwined.
 Customer Services
– Emotions affect service quality delivered to customers
which, in turn, affects customer relationships.
 Deviant Workplace Behaviors
– Negative emotions lead to employee deviance (actions
that violate norms and threaten the organization).
• Productivity failures
• Property theft and destruction
• Political actions
• Personal aggression
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 Ability
Ability and
and Selection
Selection
Emotional
Intelligence
 Emotional
EmotionalIntelligence
Intelligence(EI)
An assortment of (EI)
–– Self-awareness
Self-awareness
noncognitive skills,
–– Self-management
Self-management
capabilities, and
–– Self-motivation
Self-motivation
competencies that
–– Empathy
Empathy
influence a person’s
ability to succeed in –– Social
Socialskills
skills
 Research
ResearchFindings
coping with Findings
environmental –– High
HighEIEIscores,
scores,not
nothigh
high
IQ
IQscores,
scores,characterize
characterize
demands and high
highperformers.
performers.
pressures.

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