TOGAF

FWD 9 - Core Diagrams

Project
Solution Concept Diagram
Phase A – Architecture Vision
Solution Concept Diagram
 Solution Concept Diagram

Today’s use of channels Tomorrow’s use of channels

High Value Tasks

RM
RM From RM
to ST

SERVICE SERVICE TEAM

TEAM From Service From RM
Team to CC to CC

CALL CENTER

CALL CENTER From Call From Service From RM

Centre to Team to to Online
Online Online

SELF SERVICE SELF SERVICE INTERNET PORTAL

INTERNET PORTAL

Low Value Tasks

Solution Concept Diagram

Membership
Conference
Attendance
Interest,
Customers Certification
consideration,
join, re-new Publication

Reliable, 24x7,
self-service
infrastructure