Voice of the

Customer

Fresenius Medical Care (For Internal Use Only)

 Max Devki Devi Hospital
Jammu & Kashmir

Khyber Hospital Medanta Hospital

Sir Gangaram Hospital

Himachalane
Pradesh
SGPGI
Punjab

Mahatma Gandhi
Uttarakhand
Apollo Excelcare Hospital
Arunachala
Hospital Haryana
Delhi Pradesh
Neotia Getwel
Sikkim
Rajasthan Uttar Pradesh Multispeciality Hospital
SDMH Hospital Assam
Nagaland

Zydus Hospital
Bihar Meghalaya
Manipur Medica Superspeciality
Tripura

Kiran Hospital Gujarat Madhya Pradesh

Jharkhand
West Bengal
Mizoram
IMS & SUM Hospital
Chhattisgarh
Quality Care
Bombay Hospital Orrisa
Continental Hospital
Daman & Dtli
Maharashtra
Deenanth Mangeshkar
Telangana Kamineni Health Care
Holi Sprit Hospital
K.I.M.S.
K.D.A. Hospital Goa Karnataka
Andhra Pradesh
MIOT International
Bagwan Mahaveer Jain
Christian Medical
Govt Medical College College
Tamil nadu

Moulana Hospital Kerala

Kidney Care Centre
Lourdes Hospital
Fresenius Medical Care (For Internal Use Only) 2
 MIOT International
Chennai, Tamilnadu
Total No of Beds 1000
Total No of Dialysis Machines 32
Total No of FMC Dialysis Machines 32
Total No of Dialysis Cases in a Month 1500

We are writing this letter as an appreciation for the outstanding

customer service support provided by your company. Whenever we
faced any technical issue with the FMC Dialysis machine the same
was attended by the Fresenius Technical Team. FMC has provided
quick solutions along with advice & suggestions for the machine
operation, maintenance & disinfection programs.
We could commend the prompt service provided by FMC and we
are pleased with the FSE 's knowledge, skills and abilities.
We look forward to your consistent work performance in the future
too. Name : Anandhavel
Designation: In Charge Biomedical Engineering.
Fresenius Medical Care (For Internal Use Only) 3
 Govt. Medical College
Calicut, Kerala
Total No of Beds 3000
Total No of Dialysis Machines 47
Total No of FMC Dialysis Machines 47
Total No of Dialysis Cases in a Month 2650

FMC has a marvelous team of engineers. They are very

dedicated and supportive in every situation and also, I
appreciate the service response time and overall technical
support. May you reach every height of success!

Name : Indra
Designation: HOD Biomedical Engineering.
Fresenius Medical Care (For Internal Use Only) 4
 Christian Medical College
Vellore, Tamilnadu
Total No of Beds 3845
Total No of Dialysis Machines 65
Total No of FMC Dialysis Machines 41
Total No of Dialysis Cases in a Month 3050

"We are posting this mail as a note of appreciation for the

excellent customer services provided by your Technical
Engineer & Team for the past one year is outstanding. They
immediately respond to our service calls request and
providing faster resolution.
We strongly rely on the technical staff as a single point of
contact for overall FMC services. Keep up your good support
and service towards customer service.”
Name : Ruben B
Designation: Tech In Charge- Dialysis Unit
Fresenius Medical Care (For Internal Use Only) 5
 Quality Care Group
Hyderabad, Telangana
Total No of Beds 1000
Total No of Dialysis Machines 64
Total No of FMC Dialysis Machines 57
Total No of Dialysis Cases in a Month 4990

Thanks for your detailed report on the breakdown history of

all the dialysis machines across the care group with
response time and completion time. We are satisfied with
your services with your end and your team, hope you will
continue to give us the same support moving forward.

Name : Mr Ravishankar
Designation: Asst Vice President - BME
Fresenius Medical Care (For Internal Use Only) 6
 Lourdes Hospital
Cochin, Kerala
Total No of Beds 450
Total No of Dialysis Machines 27
Total No of FMC Dialysis Machines 27
Total No of Dialysis Cases in a Month 2550

This is to certify that we are using Fresenius Dialysis

machines for more than 10 years & satisfied with the
performance of the machines. Highly professional and
dedicated team of Engineers provide immediate solutions
to our problems and breakdown. Their response time for
attending the breakdown calls & queries are also good. We
are happy with the technical service support and the
service back up including the preventive maintenance Name : Ratheesh M.G
provided by the service department. Designation: Biomedical Engineering & Material Manager
Fresenius Medical Care (For Internal Use Only) 7
 Bhagwan Mahaveer Jain Hospital
Bangalore, Karnataka
Total No of Beds 380
Total No of Dialysis Machines 39
Total No of FMC Dialysis Machines 39
Total No of Dialysis Cases in a Month 2200

FMC has a wonderful team of engineers who are pleasant

and diligent to deal with, who have never shied away from
providing their valuable expertise at all times of the day and
night. I have rarely encountered a more sincere and
hardworking team during my career spanning 25 yrs. I have
been appraised that the recorded response time by FMC to
our hospital is less than 4 hrs in 2022. This says a lot about
them. Kudos to the whole team and company.
Name : KP. Karayappa
Designation: Manager – Dept. of Dialysis
Fresenius Medical Care (For Internal Use Only) 8
 Continental Hospital
Hyderabad, Telangana
Total No of Beds 550
Total No of Dialysis Machines 14
Total No of FMC Dialysis Machines 12
Total No of Dialysis Cases in a Month 1050

I had a great experience with the Fresenius Medical service

team, whenever we had an issue with the equipment, you
were there to help us out and provide the necessary
support, your team is professional, knowledgeable and
always went above and beyond to ensure that my concerns
were addressed in a timely manner. I really appreciate the
level of customer service you are providing, and it’s
reassuring to know that I can always rely on you people
whenever I need assistance. Thank you, Fresenius Medical Name : M Pavan Kumar
service team for your exceptional support. Designation: Manager- Bio Medical
Fresenius Medical Care (For Internal Use Only) 9
 Kamineni Health Care
Vijayawada, AP
Total No of Beds 250
Total No of Dialysis Machines 15
Total No of FMC Dialysis Machines 15
Total No of Dialysis Cases in a Month 1000

FMC has a wonderful Service team, we really commend the

prompt service provided by them, we really pleased with the
knowledge and skills of your staff, Great service makes your
customers feel that you care about developing a long-term
relationship that means more that just making a sale, I have
been appraised that the recorded response time by FMC to
our hospital is less than 4 hrs and call completion time is less
than 48 hours in 2022. This says a lot about them. a special Name : Jay Krishna
thanks to the whole team and company. Designation: Manager- Dept of Bio Medical
Fresenius Medical Care (For Internal Use Only) 10
 Krishna Institute of Medical Sciences

Ongole, AP
Total No of Beds 350
Total No of Dialysis Machines 19
Total No of FMC Dialysis Machines 14
Total No of Dialysis Cases in a Month 1800

We are very much happy with the services provided by FMC.

They have a team in AP region and providing services within
12 hours’ time after logging the calls as we are 150KM
distance from their location and taking nearly 48 hours’ time
to close the calls. Their biggest strength is their teamwork. If
our regular Engineer is not available, another Engineer will
attend and resolve the issues.
Till now we didn’t face any type of issues regarding technical Name : Rathnababu
services and expecting the same in future also. Designation: Dy. Manager- Dept of Bio Medical
Fresenius Medical Care (For Internal Use Only) 11
 Kidney Care Centre
Tirunelveli, TN
Total No of Beds 50
Total No of Dialysis Machines 23
Total No of FMC Dialysis Machines 22
Total No of Dialysis Cases in a Month 1200

I am appreciating the wonderful technical services

provided by your technical team. They have provided the
valuable service support at all times of the day and night.
Your technical team give the support in timely manner. I
have appreciated your service response time by FMC to our
hospital is less than 3 hours in last year.
Finally, thanks to FMC for your wonderful support.
Name : Subburaj
Designation: Dialysis In Charge
Fresenius Medical Care (For Internal Use Only) 12
 Moulana Hospital
Perinthalmanna, Kerala
Total No of Beds 300
Total No of Dialysis Machines 19
Total No of FMC Dialysis Machines 17
Total No of Dialysis Cases in a Month 1700

We are happy to inform you that we do have 17 Fresenius

Haemodialysis Machines at our hospital. The services and
support provided by the representatives of Fresenius service
team is very good and appreciable. We do expect the same in
future.

Name : Shinto P Saji

Designation: Manager- Dept of Bio Medical
Fresenius Medical Care (For Internal Use Only) 13
 Sanjay Gandhi Post Graduate
Institute of Medical Science
Lucknow, UP
Total No of Beds 1600
Total No of Dialysis Machines 77
Total No of FMC Dialysis Machines 77
Total No of Dialysis Cases in a Month 4000

FMC technical team is very hard working. Good thing is that

routine preventive services are provided at night also so that
there is no hindrance in the treatment of patients.

FMC is proving quick service in case of breakdown in the

machines.
Over-all we are satisfied with the service provided by the
Fresenius Team.
Name : Mr. Anil Kumar Verma
Designation: STO, Dialysis
Fresenius Medical Care (For Internal Use Only) 14
 Mahatma Gandhi Hospital and
Medical College
Jaipur, Rajasthan
Total No of Beds 1450
Total No of Dialysis Machines 38
Total No of FMC Dialysis Machines 36
Total No of Dialysis Cases in a Month 1500+

I am writing this letter as a humble note of appreciation for

outstanding customer service proving by the FMC. FMC has
provided quick resolution for every technical related task in
minimum time, overall service provided by FMC is excellent,
we are satisfied by service provide by FMC and would love to
recommend the FMC to anyone who needs dialysis facility in
future”.

Name : Pankaj Soni

Designation: Head of Department, BME
Fresenius Medical Care (For Internal Use Only) 15
 Santokba Durlabhji Memorial Hospital

Jaipur, Rajasthan
Total No of Beds 550
Total No of Dialysis Machines 22
Total No of FMC Dialysis Machines 22
Total No of Dialysis Cases in a Month 1000

“We’re happy to share that the service provided by Fresenius

Medical Care is excellent. FMC has a great technical team, the
response time for attending a service call by the team is
appreciated, and always strives to deliver the best customer
experience. We are fully satisfied with the service provided by
FMC”.

Name : Saksham Verma

Designation: Bio Medical Manager, BME Dept.
Fresenius Medical Care (For Internal Use Only) 16
 Sir Gangaram Hospital
New Delhi
Total No of Beds 650
Total No of Dialysis Machines 50
Total No of FMC Dialysis Machines 50
Total No of Dialysis Cases in a Month 2000

The performance of machines is found to be excellent

condition after the sales and services provided directly by
Fresenius Medical Care Pvt. Ltd., is also excellent. We have
happy to recommend the machines to others.
Over all Response time is 1 to 2 Hours.
We are satisfied from Fresenius Service.

Name : Kamal Dev (centre) & Senior Technicians

Designation: Chief Technical Officer
Fresenius Medical Care (For Internal Use Only) 17
 Max Devki Devi Hospital
Saket, New Delhi
Total No of Beds 550
Total No of Dialysis Machines 59
Total No of FMC Dialysis Machines 59
Total No of Dialysis Cases in a Month 6000

The performance of machines is found to be excellent condition

after the sales and services provided directly by Fresenius
Medical Care Pvt. Ltd., is also excellent. We have no restriction
to recommend the machines to others.​ Overall Response time is
1 to 2 Hours.​We are satisfied from Fresenius Service.
We Max Devki Devi Hospital, Saket, Delhi appreciates and
congratulate the efforts of Fresenius Medical Care in providing
quality and professional services since 2012 for different
products. 4008S NG, 5008S, BCM,AQUA B
Name : Ramesh Samson & Senior Technicians
PLUS+HF,CDS3,GRANUMIX.
Designation: Unit In-Charge – Dialysis Dept
Fresenius Medical Care (For Internal Use Only) 18
 Medanta, The Medicity Hospital
Gurgaon, Haryana
Total No of Beds 1250
Total No of Dialysis Machines 77
Total No of FMC Dialysis Machines 69
Total No of Dialysis Cases in a Month 2800

The performance of machines is found to be

excellent condition after the sales and services provided
directly by Fresenius Medical Care Pvt. Ltd., is also excellent.
We have no restriction to recommend the machines to others.​
Overall Response time is 1 to 2 Hours.​ We are satisfied from
Fresenius Service. We Medanta Hospital, Gurgaon,
Haryana appreciates and congratulate the efforts of Fresenius
Medical Care in providing quality and professional services
since 2010 for different products.4008S NG, 5008S, BCM, Name : Raghvendra Sikkewal
Dialysis Chair, AQUA B PLUS. Designation: Unit In-Charge – Dialysis Dept
Fresenius Medical Care (For Internal Use Only) 19
 Khyber Medical Institute
Srinagar, J&K
Total No of Beds 50
Total No of Dialysis Machines 12
Total No of FMC Dialysis Machines 5
Total No of Dialysis Cases in a Month 400

The management of Khyber Medical Institute certify that the

services provided by the local engineers of FMC are up to
mark and meet our requirements as on date.
The response time is very short and swift actions are taken
whenever any breakdown occurs/happens at our dialysis
center.

Name : Mr Suhail Ahmad Kumar

Designation: Unit In-Charge – Dialysis Dept
Fresenius Medical Care (For Internal Use Only) 20
 Bombay Hospital
Indore, MP
Total No of Beds 600
Total No of Dialysis Machines 18
Total No of FMC Dialysis Machines 18
Total No of Dialysis Cases in a Month 1100

Over the years, we have received prompt and efficient

support from your team, which has been instrumental in
ensuring smooth operations of our medical facilities. Your
team providing us timely and effective services that have
exceeded our expectations.
We have found Mr. Dwivedi and your technical team to be
knowledgeable, professional, and always willing to go the
extra mile to help us with our requirements. Their dedication
to ensuring customer satisfaction is truly commendable and Name : Mr Sunil & Er Shyam Dangi
reflects the high standards set by your organization. Designation: HOD Tech Dialysis & HOD Bio Medical
Fresenius Medical Care (For Internal Use Only) 21
 Kokilaben Dhirubhai Ambani Hospital

Mumbai, Maharashtra
Total No of Beds 750
Total No of Dialysis Machines 46
Total No of FMC Dialysis Machines 46
Total No of Dialysis Cases in a Month 2000

We appreciate the Technical service provided by FMC.

The Technical service provided by FMC is very good.

Engineers are available within 3 to 4 hours of breakdown.

The engineers are knowledgeable, helpful, prompt and
proactive.

Name : Ms. Prachi Darshetkar

Designation: HOD Bio Medical
Fresenius Medical Care (For Internal Use Only) 22
 Apollo Excelcare Hospital
Guwahati, Assam
Total No of Beds 300
Total No of Dialysis Machines 10
Total No of FMC Dialysis Machines 10
Total No of Dialysis Cases in a Month 820

Hi, I am writing this letter as a humble note of appreciation for the

outstanding customer service provided by your service engineers.
I really commend the prompt service provided by them. I am really
pleased with the knowledge and skills of your staff. Great service
makes your customers feel that you care about developing a long-
term relationship, that means more than just making a sale. I would
love to recommend your company to anyone who needs dialysis
machine in the future. Keep up the good work.
I look forward to work with you again in the future.
Name : Puja Nath
Designation: HOD, Bio Medical Dept
Fresenius Medical Care (For Internal Use Only) 23
 Holy Spirit Hospital
Mumbai, Maharashtra
Total No of Beds 300
Total No of Dialysis Machines 22
Total No of FMC Dialysis Machines 22
Total No of Dialysis Cases in a Month 1200

Overall response time from technical service of FMC is

very good

Engineer provides excellent support to service and maintain

the Dialysis machines. We appreciate their Work. Expected
same support for this financial year.

Name : Ms. Rupali Natekar

Designation: HOD Bio Medical
Fresenius Medical Care (For Internal Use Only) 24
 Kiran Hospital
Surat, Gujrat
Total No of Beds 750
Total No of Dialysis Machines 50
Total No of FMC Dialysis Machines 40
Total No of Dialysis Cases in a Month 3000

We are using Dialysis machine manufactured by Fresenius

Medical Care and services provided by Fresenius Technical
Team are excellent.

The overall response time of Fresenius Technical Team is good

and we are completely satisfied by the services provided by
the team.
Name : Mr. Ashok Mahale
Designation: Technician In-Charge
Fresenius Medical Care (For Internal Use Only) 25
 Deenanath Mangeshkar Hospital
Pune, Maharashtra
Total No of Beds 300
Total No of Dialysis Machines 47
Total No of FMC Dialysis Machines 47
Total No of Dialysis Cases in a Month 2500

We are very satisfied with your service provided to DMH for

our RO & Dialysis units.
We appreciate your response time which is very quick & is
round the clock.
The attitude of your Technical team is always appropriate &
very professional.
We wish you the best & look forward to a prolonged
association with DMH.
Name : Mr. Prasad Mahant
Designation: HOD, Bio Medical Dept
Fresenius Medical Care (For Internal Use Only) 26
 Zydus Hospital
Ahmedabad, Gujrat
Total No of Beds 550
Total No of Dialysis Machines 45
Total No of FMC Dialysis Machines 45
Total No of Dialysis Cases in a Month 2800

We have been using Fresenius Medical Care 4008S NG, 5008

and Multifiltrate machines for past many years.

After Sales services provided by Fresenius Technical Team are

excellent.

We are satisfied with their services and have no hesitation to

recommend their services and product to others.
Name : Mr. Terrence Kurian
Designation: HOD, Bio Medical Dept
Fresenius Medical Care (For Internal Use Only) 27
 IMS & SUM Hospital
Bhubaneswar, Odisha
Total No of Beds 1750
Total No of Dialysis Machines 29
Total No of FMC Dialysis Machines 29
Total No of Dialysis Cases in a Month 2000

We are using 29 no's Haemodialysis machines in our Hospital

since 2011. The machines are very good and user friendly.

We are satisfied with service support from your end. The

engineers are well trained and having excellent knowledge
on machines.

Hope for the same support from you in future.

Name : Manorma Parida
Designation: HOD, Bio Medical Dept
Fresenius Medical Care (For Internal Use Only) 28
 Medica Superspeciality Hospital
Kolkata, West Bengal
Total No of Beds 500
Total No of Dialysis Machines 54
Total No of FMC Dialysis Machines 54
Total No of Dialysis Cases in a Month 3450

We are very delighted to convey feedback for FMC

regarding the service provided, technical service and
overall satisfaction from FMC technical service. The
engineer providing the service is really very skilful and
knowledgeable and also very punctual and professional.

Thank you for your service and keep up the great work.
Name : Srimanta Das
Designation: Technician In- Charge
Fresenius Medical Care (For Internal Use Only) 29
 Neotia Getwel Multispeciality Hospital

Siliguri, West Bengal

Total No of Beds 250
Total No of Dialysis Machines 30
Total No of FMC Dialysis Machines 30
Total No of Dialysis Cases in a Month 1900

Name : Sanjib Bag

Designation: HOD, Biomedical Dept
Fresenius Medical Care (For Internal Use Only) 30