Agenda

TATA AIG AT A GLANCE

GWP PERFORMANCE

MENTORSHIP MODEL

PRODUCT PORTFOLIO

TATA AIG SUPPORT ECOSYSTEM AND CLAIM PERFORMANCE

CONFIDENTIAL DATA | not for circulation 2

 Tata Group
No.1 rank in ‘Brand Finance India 100 report 2022’ with a brand value of US$24 billion
Over 150 Years of ‘Leadership with Trust’

&

tals
o m
lec

Me
Te edia
M
IT
&
Travel
m
30 Group Touris
Companies* Retail
Across Infrastructure
10 Verticals
• Founded in 1868 Finan
ce
• Operations in 100+ Countries Aut
o
In
• 935,000+ Employees ve
stm
Aer Defen
an d

en
o sp

• Revenue of USD 128 Bn (9.6L Crs) for ts

ace e

FY21-22
c

• 29 public listed Tata Enterprises with

Market Cap of USD 311 Bn (23.6L Crs)
(on Mar 31st ’22)

* Several of these 30 Group companies have further subsidiaries

CONFIDENTIAL DATA | not for circulation 3
Agenda

TATA AIG AT A GLANCE

GWP PERFORMANCE

MENTORSHIP MODEL

PRODUCT PORTFOLIO

TATA AIG SUPPORT ECOSYSTEM AND CLAIM PERFORMANCE

CONFIDENTIAL DATA | not for circulation 5

 Tata AIG Performance at a glance…

13448
CAGR Last 5 Years
› Tata AIG at 21%
› GI Industry (ex.crop) at 12%
10686
Growth
8512
› Growth (ex.Crop) of 31% in FY23 (YTD Feb), better
than private sector & Industry growth
7119
6567 › Market Share increased to 5.8%,40 bps higher in
FY23, highest among private players

Motor
5020
› GWP 6693 Crs & growth 24% vs. Industry 17% in
FY23 (YTD Feb)
3720 › Ranked #2 in private sector, with highest accretion
in industry
2893
Health
› Contributed 2775 Crs in FY23(incl.group,YTD Feb)
› Highest growth of 38% across industry in Health
Retail in FY23 excluding companies with lower
base
FY16 FY17 FY18 FY19 FY20 FY21 Commercial Line
FY22 FY23
Fig in Crs › FY23(YTD Feb) Growth at 21% with 3510 Cr.
Business
Financial year 2023 - with GWP touching Rs 13448 crore -
› Ranked #2 In private sector, with 8.6% market
accretion almost Rs 2762 cr in 1 year. share

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Health Agency : Last 3 years Performance Trend
Total GWP Performance Health Agent Base
Count
Fig in Crs
29305
604 32%
56% 22113

387 93%
94% 11453

199

FY21 FY22 FY 23
FY21 FY22 FY23

No. Of Employees
1547
Market Share
1467
26470
22745
998 Count 20264
2.5%
16136
1.7%
1%
0.6%

93 199 387 604

FY21 FY22 FY23
FY20 FY 21 FY22 FY23

Agency Health Retail Industry TATA AIG

7
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Overall Agency – Last 3 years performance trend

GWP Trend Agent Base

Agent Base
Agent Base 109789
5088
68121 61%
28%
3963
48432 41%
3194 25%
Fig in Crs

FY21 FY22 FY 23
FY21 FY22 FY23

Club Agents
Club Agent's Count • Overall Giant Steps club qualifiers grew 1.7x in last 2
11090
9083 years.
7426
• Health Giant Steps club qualifiers increased from 748
5416
in FY22 to 1094 in FY23.

• 5000+ producers in last 4 years have travelled

internationally with us for conferences.
FY20 FY21 FY22 FY23
Agenda

TATA AIG AT A GLANCE

GWP PERFORMANCE

MENTORSHIP MODEL

PRODUCT PORTFOLIO

TATA AIG SUPPORT ECOSYSTEM AND CLAIM PERFORMANCE

CONFIDENTIAL DATA | not for circulation 9

 Process to onboard a Mentor
Mentorship Application

ZSM / NSM Approval

Submit min 3 Agent

Application Create of partnership firm @ Rs 200 stamp paper

Apply for PAN Card in the name of Partnership

IRDA Code generation

MSME Certificate

Tag code against partnership

firm Current Account

Process through VMS

(Onboarding fees @3500)
 Why to join TATA AIG as a Mentor
 Chance to work with the most TRUSTED Brand
 Business Development support and hand-holding at each progressive step. Customized training for Mentor & network
agents. Meeting room access in TAGIC office for Team meetings.
 Wider Product Suite – Health, Motor, Commercial Lines, Travel
 Career Progression-: Mentor-> Executive Mentor-> Principal Mentor
 Quarterly marketing budget of 10K allowed to Principal Mentor (for Customized collateral, agents contest, agents get
together etc.)
 Quarterly & Annual Recognition Program for Mentor
 Payouts on monthly performance, Recruitment & Activation (Min GWP activation of 10K)
 Significant flexibilities available in this role:
- Partners can carry an active license in Health or GI or LI even after becoming a mentor with us.
Hence this mentor proposition can add value to the existing portfolio.
- Since we are on an agreement with a firm and not an individual in mentorship model, parallel employment is allowed
- Since we are on an agreement with a firm and not an individual in mentorship model there is no age restriction &
education restriction.
 Benefit on Profitability
Payout Grid

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What do you get when you become Executive
Mentor
Bonus - One time progression cheque of Rs 25000/- immediately on
achievement

Office allowances
5000 for monthly GWP -300,000
7500 for monthly GWP -500,000

Customized training for Super Associate & network agents (Sales skill,
Objection handling, Acquisition of customer)

Meeting room access in TAGIC office branch (for team meetings)

Recognition Program for Executive Super Associate

14
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What do you get when you become Principal Mentor

Bonus - One time progression cheque of Rs 50000/- immediately on

achievement

Office Allowances
5000 for monthly GWP -300,000
10000 for monthly GWP -500,000

Advanced Customized training for Super Associate & Network Agent

(strategy, digital, leadership)

Meeting room access in TAGIC office branch (for team meetings)

10000 worth quarterly marketing budget (Customized collateral, agents

contest, agents get together)

Recognition Program for Executive Super Associate

15
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Agent Payout Grid
Respective zone to be added from last 3 slides during training

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Earning Opportunity
Joining Year 2nd Year 3rd Year 4th Year
2023 2024 2025 2026
•Monthly GWP 200000 384000 780000 990000
•Monthly Activation Grid 5 8 15 18
•Productivity Active Agents 40000 48000 52000 55000
•Team GWP (Monthly) 200000 384000 780000 990000
•Team GWP (Yearly) 2400000 4608000 9360000 11880000
•Team Activation Incentive (Monthly) 24000 57600 117000 148500
•Activation Incentive(Monthly) 0 4000 11250 13500
Other Earning Opportunity
•Monthly Earning 24000 61600 128250 162000
•Yearly Income 288000 739200 1539000 1944000
•Renewal Income (Yearly) 0 57000 166440 388740
• If LR less then 55% (Yearly) 0 57000 166440 388740
•Agent Recruitment (Yearly) 30 24 18 12
•Power Recruitment (Yearly) 18 15 12 8
Power Recruitment Incentive(Yearly) 18000 15000 12000 8000
Total Income (Yearly) 306000 868200 1883880 2729480
Earning on Other LOB
•Earning From Other LOB 119000 178500 267750 401625
•Overall Earning Potential 425000 1046700 2151630 3131105
 Mentor - Earning Potential From Other LOB

MOTOR COMMERCIAL LINE TRAVEL

Total NOP- 100 Total NOP- 50 Total NOP- 60

Average Business- 20000 Average Business- 75000 Average Business- 20000

Total Business- 2000000 Total Business- 3750000 Total Business- 1200000

Payout Payout Payout

Rs. 20,000 Rs. 75,000 Rs. 24,000

Total Earning
Income Opportunity From Other LOB (Annually excl. direct business)
Rs. 1,19,000
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Agenda

TATA AIG AT A GLANCE

GWP PERFORMANCE

MENTORSHIP MODEL

PRODUCT PORTFOLIO

TATA AIG SUPPORT ECOSYSTEM AND CLAIM PERFORMANCE

CONFIDENTIAL DATA | not for circulation 19

Agenda

TATA AIG AT A GLANCE

GWP PERFORMANCE

MENTORSHIP MODEL

PRODUCT PORTFOLIO

TATA AIG SUPPORT ECOSYSTEM AND CLAIM PERFORMANCE

CONFIDENTIAL DATA | not for circulation 21

Empowering our Agents with ‘Digital + Physical’ enablers
Digital Enablers Physical Enablers

• eConnect V2 mobile application launched for our • 200+ branches PAN India
producers • 2500+ sales executives in Agency Channel

• mConnect is our exclusive mobile application for • 650+ Dedicated LOB-wise Claim Experts

our partners • Producer Engagement through Club Programs,

Conferences, Trainings, Digital Seminars, etc.
• Fully digitalized & seamless producer onboarding
• Dedicated Producer Helpline
process through Fuel App*
• Dedicated Customer Service & Operations Team
*Fuel App is for Tata AIG employees only

Operations
• Policy status,
End-to-end Distribution Ops
• Policy PDF Underwriting
Support • Agent Onboarding
Tech • Tele-MER status + • Pre-policy sourcing Banking Ops
• Agent Commission
throughout • Login issue • Renewal queries queries • Policy cancellation
• Portal error • Proposal UW statement
Producer Journey • Payment receipt & Refund status
• Super Associate
confirmation queries
incentive statement
• Endorsement
• Renewal notice
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 eConnect V2 : Instant Policy Issuance

Integrated module enabled Dashboard view with Navigate with just one Self-service features Zero downtime
for all Products lead pipeline click

UW and Claims Quick Service Options Profile Management

Action on counter offer letter

Renewals Management
with loading payments +
User creation
Action on additional
Instant quote & proposal creation;
information document
Quick policy issuance
discrepancy User activation & deactivation
Partial payments with multiple
Initiate & Track Claims modes; Advance payment option
Switch profile by producer &
location
Multi-payer types reflecting 80D
UW Referrals
respectively
Ticketing tools
Upload medical declarations,
Integrated workflow with TPA
NRI docs, additional docs of
for Tele MER;+Vehicle Insp.
portable policies +
+ Health USP
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mConnect – Tata AIG Mobile App for Agents
Support ecosystem with
Business Dashboards Marketing support Stay updated
LOB-wise RM tagging*

Policy issuance link

Club Performance & Status Tara Chatbot Knowledge Bank
Renewal Calendar
YTD & MTD Data Branch/Garage/Hospital Locators + Industry News
Promote - Product details
Calculators, eConnect, QMS, Notifications
Campaign MIS Engage with Customers – Posters
Policy issuance link
&Digital Business Card
* Currently enabled for DM markets + Health USP
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TATA AIG CUSTOMER APP

25
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TATA AIG CUSTOMER APP

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Tata AIG Claims Services
Customer Journey

• Fresh claim & Query document Submission @ Self Service Portal

• Cashless Health Check-up – Pilot in Ahmedabad, Delhi-NCR and Mumbai
• 7400 Hospitals present in 31 States, 700+ Towns & covering 2100+ PIN
Codes

Producer Journey +

• Fresh claim & Query document Submission @ IPDS

• Claim Sahayog by In-house Doctors
• Dedicated Helpline managed by In-House team
• Communications to GC’s Alternative contact info
• Proactive Follow-ups for > 10L cases

Way Forward !

• Whats App Communications (Partners & Customers)

• Enhancements to Self Service Options @ IPDS with additional features
• Online Integrated Journey of Benefit Claims (Cashless Health Check-up, OPD
Dental etc)
• Assembly Line processing (Trimmed TAT) for Top Producers, Health Check-
up, OPD, Pre &Post
• 10000+ Network Hospitals covering every business location

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Active Contest

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 STRONGER

TOGETHER !
Zone C

30
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Zone B

31
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Zone A

32
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