QUALITY

MANUAL OF
GAP INC. Submission of end-term assessment

Submitted by: Submitted to:

Soundaravalli B Ms. Shipra Sharma

BFT/22/932
 AGENDA

1. Gap Inc’s AQL standards

2. In-process inspection

3. Cutting inspection

4. Trims and sewing inspection

5. Measurement audit

6. Visual audit

7. Classification of Visual Defects Woven shirt

8. Classification of Visual Defects Woven

bottoms

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ABOUT

Gap Inc. is a global clothing and accessories

retailer that owns several brands, including
Gap, Banana Republic, Old Navy, Athleta, and
Intermix. It was founded in 1969.

The company’s name, “Gap,” referred to the

“generation gap” between adults and
teenagers, reflecting its target market at the
time.

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QUALITY MANUAL :

• In the apparel industry, a quality manual is a

document that outlines the quality
management system (QMS) implemented by a
company to ensure that its products meet the
required quality standards and customer
expectations.
• It serves as a comprehensive guide for
employees, suppliers, and other stakeholders
involved in the production process.
GAP INC.’S A.Q.L. STANDARDS

Gap Inc.’s A.Q.L. standards when appraising a vendor’s manufacturing process

during shipment audits are as follows:

• 0.1 for appraising Critical Visual Defects

• 0.25 for OCR/Ticket Defects

• 4.0 or 2.5 for appraising Major Visual Defects (varies by division)

• 6.5 for appraising Minor Visual Defects

• 6.5 for appraising Major Measurement Defects

If a Critical Visual Defect is found during an audit, the audit automatically fails
and requires the entire lot to be inspected.

All Critical Visual Defects must be removed before the lot can be submitted for a
second audit.

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PROCESS

INSPECTI
ON

1. Cutting Inspection Procedures

2. Trim & Sewing Inspection Procedures
 CUTTING INSPECTION TRIMS AND SEWING
PROCEDURE INSPECTION PROCEDURE

• Verify and record fabric test reports.

• • After cutting, perform visual and measurement (i.e.
top to bottom ply, hard pattern to cut pieces),
• inspection of cut parts using the In-Process Visual
Inspection Report (use the Fabric/Cutting Checklist
• and defective portion).
• Measure placement and size of pattern pieces
against specification sheet.
• • Check seam construction, thread color and size
against specification sheet.
• • Check that all small parts are securely attached.

• • Discuss the problems found and recommend solutions • • Record and indicate any problems in the space
to factory management. provided in the In-Process Visual Inspection
• Worksheet
• If the factory can not correct the problem, the
merchandiser/production representative should be • • Discuss the problems found and recommend
contacted
solutions to factory management.
• for corrective action.
• • If questions regarding specifications, fabric/material
standard, color, etc. arise, the merchandiser/production
• representative should be contacted for corrective action 7
MEASUREMENT
AUDIT PROCEDURES
Measurements should be taken on products after wash, after press
and sometimes before packing. Major
measurement defects are to be judged using an A.Q.L. of 6.5. Only
critical measurement points highlighted
on the specification sheet (*) are taken at the time of the shipment
audit. A product with more than one
major measurement defect is counted as a major defect.
• Select samples at random.
• Measure products at critical measurement points which are noted
with a (*) on the approved specification sheet.
• Record all measurements taken on the Finished Product
Measurement Form.
• Determine the results based on the A.Q.L. 6.5 pass/fail levels for
major defects, and the percent defective for minor defects (Reference
Measurement Audit Sampling Plan)
VISUAL AUDIT
There are two methods for auditing visuals. The method selected is solely at the discretion of the Gap
Inc.

designated personnel performing the audit:

Option 1: Non-Destructive Visual Audit (audit performed before garments boxed).

Option 2: Visual Auditing begins after boxing/packing process has started.

SAMPLE FOOTER TEXT 20XX 9

 VISUAL AUDIT
PROCEDURES:
1. Critical visual defects are based on an A.Q.L. of 0.1 for all divisions.

2. Critical visual defects are defined as defects that may cause bodily injury to the

3. wearer. One critical defect found during the shipment audit would cause the audit

4. to fail. All the goods in a fail audit must be re-inspected 100% by factory to remove

5. all critical defective items prior to been audited again by Gap field auditor or its
6. appointed agent.

7. b) OCR/Ticket/Label Check is based on a 0.25 AQL.

8. c) Major visual defects are based upon an A.Q.L. of 4.0 for Gap Divisions and Old Navy,

9. 2.5 for Banana Republic and product being sold in Japan.

10. d) Minor visual defects are based upon an A.Q.L. of 6.5 for all divisions.

11. e) Pass/fail numbers for minor/major defects are to be counted separately. 10

 CLASSIFICATION
OF
VISUAL DEFECTS
WOVEN SHIRTS

SAMPLE FOOTER TEXT 11

Classification of Visual Defects Woven Shirts
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20XX
SAMPLE FOOTER TEXT
 WOVEN
BOTTOMS

SAMPLE FOOTER TEXT 13

Classification of Visual Defects Woven bottoms
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20XX
SAMPLE FOOTER TEXT
THANK YOU

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