EMPATHY MAPPING

KUMAIL
AGE-28
EXTREME USER
SAYS DOES
-SIGNAGE NOT -ASKS PEOPLE AROUND
APPROPRIATE. FOR HELP TO NAVIGATE
THROUGH.

FEELS THINKS
-CONFUSED WHILE -THERE SHOULD BE
TRAVELLING. BETTER SIGNAGES.
VIVEK WASIULLAH
AGE-31 AGE-54

EXTREME USER EXTREME USER

SAYS DOES
SAYS DOES
-EASY ACCESIBILTY -PREFERS WAITING
-EASY ACCESIBILTY -PREFERS WAITING
-VERY CROWDED AT DURING PEAK TIME
-PROPER RAMPS & DURING PEAK TIME.
TIMES
ESCALATOR.
-CLEAN TOILETS

FEELS THINKS
FEELS THINKS -GOOD & -ESCALATORS
-CROWDED & -PLATFROM IS LONG SHOULD ONLY
CRAMMED UP. COMFORTABLE BE USEDBY ELDERS
-MORE TAXIS
SHOULD BE AVAILABLE. TO AVOID CROWD
EMPATHY MAPPING

NEHA
AGE-22
EXTREME USER
SAYS DOES
-TICKET COST IS -PREFERS TO TRAVEL
MORE AS COMPARED
TO LOCAL THROUGH LOCAL

-COMPACT RAILWAYS

FEELS THINKS
-VERY COMPACT & -THERE SHOULD BE
MORE LIFTS AND
CRAMMMED UP STAIRCASE
XYZ RAHAT
AGE-21
AGE-22
EXTREME USER
EXTREME USER
SAYS DOES
SAYS DOES
-CLEAN & LESS -USES WATCHMANS
-SIGNAGES HELP -DOESN’T TRAVEL
CROWDED. CHAIR TO SIT & REST
LOCATE EASILY DURING PEAK HOURS.
-LOCAL-METRO
-ACCESIBLE. -TAKE AUTO FOR
CONNECTIVITY BAD
LAST MILE.
FEELS THINKS FEELS THINKS
-COMFORTABLE. -GOOD CONNECTIVITY -GOOD & -THERE SHOULD BE
-CONVENIENT OVERALL. COMFORTABLE BETTER CONNECTIVITY
BETWEEN LOCAL
-SAFE. AND METRO