Lecture 9: Information Systems

Management
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Study questions
Q1: What are the functions and organization of
the IS department?
Q2: How do organizations plan the use of IS?
Q3 What tasks are necessary for managing
computing infrastructure?
Q4 What tasks are necessary for managing
enterprise applications?
Q5: What are the advantages and disadvantages
of outsourcing?
Q6: What are your user rights and
responsibilities?

BUSINESS INFORMATION SYSTEMS

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Q1: What are the functions

and organization of the IS
department?
Chức năng và tổ chức của IS department

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Functions of the IS Department?
 Planuse of IS to accomplish
organizational goals and strategy.
 Manage outsourcing relationships.
 Protect information assets.
 Develop, operate, and maintain the
organization’s computing
infrastructure.
 Develop, operate, and maintain
applications.

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Chức năng và tổ chức của IS department 5

Ngoài phụ trách về Cnghe

 Cập nhật xu hướng về Cnghe, Khi có nhu cầu mua sắm trang thiết bị, phòng IS
(Information systems) chịu trách nhiệm tìm đối tác cung cấp. Nắm đc và tư vấn đc cho
Boss ( phần cứng, phần mềm, data, con người. Chịu trách nhiệm xây dựng HTTT để giúp
Boss xây dựng chiến lược
 Outsoure, ký HĐ mua phần cứng, xây dựng- thuê kỹ thuật để tư vấn cho Boss. Quản lý
các mhq để hạn chế rủi ro và tổn thất
 Tổ chức dữ liệu, xây dựng kế hoạch dự phòng.
 IT truyền thống là con của IS  các chức năng của IT đều có
 Giải quyết các vấn đề về IT (

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How Is the IS Department Organized? 6

Hệ thống ttin vận hành

Vậ n
hành
Thuê ngoài và quản lý
các mqh thuê ngoài
Phát triển HT ( theo dõi và phát triển)
Source: Textbook [1], page 375

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 HTTT là 1 vòng tuần hoàn, lặp đi lặp lại.

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How Is the IT Department Organized? 8

 Chief Information Officer (CIO)

 Principal manager
 Reports to CEO, COO, or CFO
 Technology office
 Head: Chief Technology Officer (CTO)
 Investigates new information systems
technologies for possible application at
organization
 Operations
 Manages computing infrastructure

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How Is the IT Department Organized? 9
 Development
 Manages process of creating new
information systems
 Maintains existing system
 Outsourcing relations
 Handles affairs with outsourced systems
 Data administration staff functions
 Establishes data standards and data
management practices and policies

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Q2: How do organizations

plan the use of IS?
SD hệ thống

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Planning the Use of IS?

Khi HT đưa ra ý kiến v

cập nhật HTTT. IS phả
diễn giải về CNTT cho
Boss.

Source: Textbook [1], page 378

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 Bảo đảm HTTT phải phục vụ và duy trì

đối với bất kì thay đổi
 Truyền đạt

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Align information systems with organisational strategy 13

 Maintaining alignment: a continuing

process
 strategies change
 Organization changes: merge, expand,
shrink

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Communicate issues to the executive group 14

 CIO provides the IS perspective during

discussions of problem solutions,
proposals and new initiatives.
 For example:
 when considering a merger  need to
consider integration of ISs in the merged
entities during evaluation of merger
opportunity.

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Develop priorities and enforce them within the IS department 15

 CIO must ensure that priorities consistent with

overall organisational strategy are developed
and communicated to IS department.
 Must also ensure that IS department evaluates
proposals and projects for using new
technology in light of those communicated
priorities.

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Sponsor the steering committee
Steering committee
 A group of senior managers from major
business functions, which works with the CIO
to set IS priorities and decide among major IS
projects and alternatives
 Provides a forum where IS personnel can
discuss potential IS initiatives and directions
with the user community
 Provides a forum where users may express
their needs, frustrations and other issues they
may have with the IS department.

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Q3 What tasks are

necessary for managing
computing infrastructure?

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 Managing computing infrastructure 18

 Align Infrastructure Design with

Organizational Structure
 Example:

Source: Textbook
[1], page 382

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Managing computing infrastructure? 19

 Create, Operate, and Maintain

Computing Infrastructure
 infrastructure for end-user computing.
 Networks

 datacenters, data warehouses, and data

marts.
 Establish Technology and Product
Standards
 Track Problems and Monitor Resolutions
 Manage Computing Infrastructure Staff

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Q4 What Tasks Are

Necessary for Managing
Enterprise Applications?

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Managing Enterprise Applications 21

 Develop New Applications

 Maintain (Legacy) Systems
 A legacy information system is one that has
outdated technologies and techniques but is still
used, despite its age. Làm cviec chuyển đổi giữa
HT cũ và mới.
 Adapting Systems to Changing Requirements
 Tracking User Problems and Monitoring Fixes
 Integrate Enterprise Applications

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Managing Enterprise Applications 22

 Manage Development Staff : Huấn luyện NV SD trong HTTT

 Administer Data :
 Define Data Standards
 Data standards are definitions, or metadata, for data items shared across the
organization. They describe the name, official definition, usage, relationship to
other data items, processing restrictions, version, security restrictions, format, and
other features of data items that are shared across the organization.
 Maintain the Data Dictionary: Quản lý dữ liệu
 Define Data Policies : Chính sách về QLDL ( NV chỉ đc thấy bảng
lương của mình – bảo mật vs từng cấp, từng vị trí; Chính sách bảo
mật)
 Plan for Disaster Recovery ( lập Kế hoạch tối ưu phục hồi,đối phó vs
các sự cố)
 Trong KD phải đảm bảo :Tính bảo mật, liên tục, tính khả dụng.

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Q5 – What are the advantages

and disadvantages of
outsourcing?

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Advantages of outsourcing

Popular Reasons for

Outsourcing IS
Services

Source: Textbook [1], page 390

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Disadvantages of outsourcing
Outsourcing Risks

Source: Textbook [1], page 393

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Q6 What Are Your User

Rights and Responsibilities?

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User Rights

Source: Textbook [1], page 395

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User Responsibilities 28

Source: Textbook [1], page 395

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Study questions
Q1: What are the functions and organization of
the IS department?
Q2: How do organizations plan the use of IS?
Q3 What tasks are necessary for managing
computing infrastructure?
Q4 What tasks are necessary for managing
enterprise applications?
Q5: What are the advantages and disadvantages
of outsourcing?
Q6: What are your user rights and
responsibilities?

BUSINESS INFORMATION SYSTEMS